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KM 190,5 A7 (Antigua Carretera N340) Las Chapas, 29604 Marbella, Spain
15 August 2016
눉Charges for Beach Club have gone up considerably from previous years and feel charges are too expensive for Hotel guests compared to outside visitors.
눇Reception Staff very helpful along with some staff in restaurant. Buffet is a little repetitive and could do we more theme choices.
13 August 2016
눉Although signs were in place at one pool to say that it was for adults unfortunately some parents did not adhere to this request and there were kids in every pool. For the high cost of staying here it would be nice if couples could enjoy some quiet time by creating a stricter policy for no children at one of the hotel pools.
눇Great comfort in room Extra big bed Nespresso machine in room is great Beautiful fresh food at breakfast Friendly very helpful staff
14 August 2016
눉One particular staff member in the restaurant with glasses he was the only one with glasses he was on duty on Friday 12/8/16 he was rude, in his approach and his behaviour was unacceptable and inappropriate. Also at the beach club most people by the pool didnot smoke the pool was packed out and we could not move away from a chain smoker who lit a cigarette every 6 minutes. Smoking should be banned in the pool areas or have an area designated for smokers only away from non smokers... I would not expect this behaviour in a 5 star hotel.
눇Most staff were terrific and patient and always very helpful and with a smile on their faces. The cleaners were always at it the pool staff absloutely great, reception staff friendly and helpful.
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