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Kuukkelitie 5 C 8, 96910 Rovaniemi, Finland
February 4, 2015
눉We found we had no way to open the door when we arrived apartment at about 6pm. The enthusiastic neighbors helped but couldn't open the door with the only confirmation email from booking.com. So we had to call the owner and a woman staff came. But obviously she was not happy with us for calling her. She told us a couple of times that all instructions were written in her email but I didn't reply her (I explained that I never received any email from her.) she merely gave us the key and told us the password of the key box, even without open the door for us. We couldn't open the door and had to trouble the neighbor again. He is a big guy and must use strength to make the door open. We knew then it needs a little skill to open it but we were not told. This was not the end, when we settled down and was going out for dinner, we took almost half and hour to open the door from inside, until we found the way! From the subsequent stays to different apartment in Lapland, we found it's the common locks there, but it was our first time to use it. Not everyone in the world knows this "common" lock, nor every guest isn't as silly as we are. As the service provider you must understand customer is always right. I'm very disappointed to the attitude of the woman, and that was the rare situation I ever encountered around the world, it rarely happened even in China but it happened in Finland!
눇The sitting room is warm and the kitchen is great.
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