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Korotogo Sigatoka, 0000 Sigatoka, Fiji
30 April 2016
눉This is allegedly a 4 star resort, but the only amenities were a restaurant and a pool that we couldn't use because it was being renovated. WiFi is available in reception that's a small room quite far away from the accommodation, and we were told we couldn't use it on the first day because the manager wasn't there, so nobody else know how to turn it on. They were also unable to help with booking tours which other hotels we used were capable of doing. In general, customer service was poor and response time from the staff was shocking. I know they have "Fiji time" but the amount of time we wasted waiting for staff to carry out the simplest of tasks was ridiculous. Our room had no hot water and a leaking toilet. We asked them to fix it the evening we arrived, but nothing happened so we asked again in the morning. Three hours later and after various calls to reception they had tried and failed with the shower. We needed to shower so we could go out for the day, so asked for a different room - this took another hour and a half to organise someone to show us to another room, and they managed to move us into another room with no hot water!! The third room was OK, but it was up on the hill with a very steep path leading to it. The first room (one of the villas) was close to the restaurant and you could hear a lot of noise from the restaurant. The main problem was lack of communication. Every time we called, we were told "it will be done in 10 minutes" and then we heard nothing until we rang back half an hour later... When we asked about the hot water we were told by reception that it was affecting everybody - until the handyman walked in and said it was just the element that was broken in our room and they would have to get another one from town later in the day!
눇Located on the coast, close to a few other restaurants. Rooms were a good size and recently renovated. Food was good in the restaurant. Staff were generally very friendly (with the exception of some reception staff). Laundry was very cheap and efficient.
14 March 2016
눇The staff but rupesh manager, very accommodating. Ronita housekeeper very hard working. Restaurant staff, girls were very friendly
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