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Avenue d’Alsace, angle 1 rue Grillenbreit, 68000 Colmar, France
15 August 2016
눉We booked 3 nights on booking but the day before checkin we informed the hotel that we would arrive 1 day later. At our arrival at 1pm the room was not available, the hotel informed us that they deleted 1 night, and so the room would have been available only at 4 pm. BUT THE CHARGE BY BOOKING WAS FOR 3 NIGHTS. The hotel receptionists was very cold, they did not put any effort in order to reduce our trouble. They even did not give us a table to feed up our 2 years old baby. they told us that the operator had just cleaned up the breakfast room. Then they only told us we had to wait until 4pm. so we fed up the baby on the car and waited. very bad experience after a 7 hours trip by car! SO PLEASE IF YOU PLAN TO GO IN THIS HOTEL DON'T EXPECT THE STAFF CAN HELP YOU OR REDUCE SOME TROUBLE!
14 August 2016
눇Modern, clean and comfortable facilities ideal for overnight or longer stays. Good secure parking if you pre book in advance.
14 August 2016
눉I found the hairs (and not only....) of the previous guest in the bed. Disgusting. Bathroom dirty. Very bad advices from booking.com. i had to pay all in advance at arrival. breakfast and parking not included. I will never repeat the experience. No more euro from me. Customer lost.
눇Position of the hotel was OK.
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