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Petit Chatel, 74390 Châtel, France
30 March 2016
눉Attention to detail lacking. e.g. Wifi very unreliable. Toilet seat unattached. Shower sprayed water everywhere. Lightbulbs need replacing. Parking situation difficult as the hotel has no designated spaces.
눇Good location, next to ski lift and ski bus stop with lovely views. Lounge/bar area very pleasant. Rooms quirky and full of character. Good range of options at breakfast
24 March 2016
눉When we arrived we were told nothing. Said hello and then brought straight to our room. I didn't like this. Hotels should explain everything guests need to know when they arrive. The staff were lovely and friendly however when they were busy it was clear they didn't have time for you, particularly those who were on a package! There were 3/4 people working each day every day who manned the reception, bar, restaurant and cleaning the rooms. They could manage but I think the customer service was affected when they were busy.
눇The food was delicious. We were on a dinner, bed and breakfast package and there was only one option of each course each night. I feel there should be at least 2 options. However, the hotel were happy to change our main meal to something else, free of charge. The room was lovely and very clean. Breakfast was lovely but perhaps a little too few things to chose from. Loved the bar, very funky and drinks were lovely! The prices of drink were very reasonable except a glass of wine was €3.50 and a can of coke was €3.00??????
18 March 2016
눉On arrival, we were not made aware of the lift for our luggage until it was too late. In room 6, the shower was not working properly; this was reported 3 times however for some reason it did not get fixed, a misunderstanding of the problem maybe, however, it was all taped up where the problem was, so it was obvious where the issue was. Room 6 was booked as a double, however it contained 2 twins beds, not a double. The evening meals were, on the whole good. We had beef one night, despite asking for it to be cooked 'medium' or 'medium to well done', all 3 portions were undercooked and red inside. We asked for a pizza which was served up as a replacement, that was good. At no time during our stay was there a spare locker to put our skis in, we had to bring them into our room. The parking location for the hotel is little unclear, especially, as with us, some of the spaces were piled up with snow. Check, or you will be fined, as I was. Finally, just one member of staff spoke a little English. Although I managed OK with talking in French, it is worth noting that some english visitors would struggle.
눇The hotel was quiet at night. The breakfasts were good. The hotel was clean. Good atmosphere and the staff were friendly. Great view from the room. The location was perfect for the nearby chairlift.
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