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Parc d'activités du Château Rouquey - 3 rue Euler, 33700 Mérignac, France
24 April 2016
눉I have not been to a hotel (actually this is a motel not a hotel,despite its name) that has smelt this badly of cigarettes for over a decade. NO excuse with today's No Smoking laws. The rooms STANK. There are NO No Smoking signs in the rooms! I asked to have my room changed (because of the smell). The receptionist, instead of saying "I'm so sorry, Madam, of course," wanted to "contaster" herself that, in her opinion, I deserved to have my room changed. "Let me see myself," she said. "There is nothing to see," I told her. "It smells." Nevertheless she insisted on us both going to the room to see. Climbing up the steps to see if I was lying about the smell of the room.She offered for products to be used to "clean" the smell! And assured me that all the rooms were "non smoking". (Despite NO No Smoking signs anywhere.) The next room, down a dark, unlit alleyway (the hotel is so darkly lit I couldn't even find its whereabouts) was equally smelly. The ashtray stench again. By this time it was 10.30pm and the woman told me that I was very welcome to find another hotel but I'd have to pay for the room anyway. It was late and I had a plane to catch the next morning so I was forced to stay. Oh, yes. No telephones in the room so no alarm call possible. This is an AIRPORT hotel. A room that supposedly costs 104 euros a night would have a phone, don't you think? Yet this room (in reality the most expensive room costs 75 euros) was being sold on Booking.com as a room which cost 104 euros with a 57% discount.) NOT TRUE! I was totally duped into believing that the hotel was a better hotel than it was. (Again, it's a motel). The 75 euro price is printed on the door. It is the walk-in price so why are they saying the room costs 104 euros? I felt tricked into believing this place would be a nice place to stay because of the rate. Smelly room. Up outside winding steps with no elevator.
눇The bathroom was fine.
20 April 2016
눉Breakfast maybe another hour on fro 0900 and only one cup in the room with no milk to make coffee
눇The staff were extremely helpful miss breakfast as it ended at 09.00 but we were told and over slept slightly due to the fact we were tired from the night previous hotel staff kindly Russell's something for us which I thought was very kind of them.
13 April 2016
눉The description of the hotel, I would have liked to have known that the rooms were in outside blocks. The outside area needs attending to a bit scruffy.
눇Room was comfortable and clean. Good breakfast.
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