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Reviews of Garden & City Cauterets Balneo

Avenue Général Leclerc, 65112 Cauterets, France

#74 of 260 hotels in Cauterets

Guests' Choice

Review Score

Based on 118 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.0

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Showing 1 - 25

  • Reviewed: March 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Studio (2 Adults)
    • Stayed 1 night

    espace balnéo

    Stayed in March 2024

  • Reviewed: January 23, 2024

    8.0
    Fun
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Booked too late and was very expensive

    Spa, pool area

    Stayed in December 2023

  • Reviewed: January 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    The rooms were small and a bit dated.

    Staff were incredibly hard working and friendly. Breakfast was fantastic each morning and the pool/spa facilities were great for the family. The bar area was also great.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Communicating studios 6-8 people
    • Stayed 1 night

    The whole experience with the hotel was amazing. The staff in the reception was very helpful and always smiling. The rooms were clean, and spacious, with all the facilities that I would need when travelling with the whole family. The supermarket is less than 50m up the road. There is big free parking nearby. The swimming facilities were clean and accessible and the environment was very charming. One thing I was missing was maybe a few bags of tea and some coffee for late arrivals so I could had a warm drink without the need to leave the room, but it was not an issue at all :) Definitely recommend - 5 stars

    Stayed in December 2023

  • Reviewed: October 24, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Communicating studios 6-8 people
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms are outdated and require substantial maintenance.

    Location was great and rooms were spacious

    Stayed in October 2023

  • Reviewed: October 8, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very good value for money Good breakfast

    Stayed in October 2023

  • Reviewed: September 26, 2023

    8.0
    Good, clean rooms centrally located.
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    The spaces for parking in the garage were too small and meant that I had to park across two spaces in order to be able to get out of my car. Fortunately it appeared that no one was allocated the space next to mine during our stay so that did not cause a problem. The spa had some good facilities but was in need of attention - many of the ceiling tiles were missing and others were stained and looked unpleasant.

    Very clean and centrally located.

    Stayed in September 2023

  • Reviewed: September 13, 2023

    9.0
    Perfect location for hiking and relaxing
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    No air conditioning

    Location was perfect Newly refurbished apartment Well equipped Amazing views Spa was amazing

    Stayed in September 2023

  • Reviewed: September 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night

    spa, central location, free ice-cream in the lobby, pool

    Stayed in September 2023

  • Reviewed: September 2, 2023

    9.0
    Great value
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Spacious room and great spa amenities. Great value!

    Stayed in September 2023

  • Reviewed: August 29, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast, spa, position

    Stayed in August 2023

  • Reviewed: August 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Communicating studios 6-8 people
    • Stayed 7 nights
    • Submitted from a mobile device

    Our rooms did need renovation but we knew the situation before we arrived

    The spa. The location. Staff were v helpful - opening up the cycle store whenever needed And we love cautarets

    Stayed in August 2023

  • Reviewed: August 20, 2023

    7.0
    Big but older appartment.
    • Leisure trip
    • Family with young children
    • Apartment 8-10 people
    • Stayed 7 nights
    • Submitted from a mobile device

    Everything was a little old. Needs a thorough refreshment. The appartment was not ready for 16.00. The beds were quite hard. We were located under the roof with only one airco in one room. We had to ask them th fix a number of things that were not functionning.

    Big appartement with 3 bedrooms. Good and warm swimming pool. Good snack bar. Cauterets is a nice place with a lot of tourists.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Would definitely stay at Garden & City again.
    • Leisure trip
    • Solo traveler
    • Studio (2 Adults)
    • Stayed 3 nights

    The restaurant food was perhaps trying a little too hard to be interesting. However, they redeemed themselves when they gave me dinner out of hours on the last day when I had to catch a bus.

    Great staff, perfect location, amazing views and a beautiful pool to recover in after a day's hiking. The rooms aren't 5 star luxury but functional, reasonably sized and clean. All in all, excellent value for money.

    Stayed in June 2023

  • Reviewed: August 15, 2023

    9.0
    Super aparthotel in a brilliant town centre location with its own spa
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    All fine but we were shocked to have to pay a big deposit ( against possible damage/ cleaning when we were only there for on night! We’ve not come across such a policy before

    Having the spa was an unexpected bonus. It had a little kitchenette which was a big plus too

    Stayed in July 2023

  • Reviewed: August 12, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Family Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms were in need of updating / renovating, as were stairs/hallways

    Good location and great common area / food options

    Stayed in July 2023

  • Reviewed: July 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio (2 Adults)
    • Stayed 2 nights

    The kitchenette misses a ventilation. For a hotel offering studios, it would be nice if there was a washing machine in the hotel.

    Hotel centrally located in Cauterets. Friendly staff. The spa area was very nice and not crowded despite high season (Tour de France passing the day after). We had a studio with small kitchen that was functional.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    8.0
    Great value and location.
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms could have used some updates, but they were very clean and comfortable.

    The staff at the property were extremely helpful and friendly, and the property was well located in the village.

    Stayed in July 2023

  • Reviewed: June 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Dinner! We are not all fans of raclette.

    Spa is top! Location is top! Rooms.... hmmmm a bit of rejuvenation is needed specially on toilets.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    8.0
    Nice hotel with helpful staff
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very good hotel and swimming pool. Very friendly staff. Room small and basic but clean and nice view

    Stayed in June 2023

  • Reviewed: May 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    We were not able to use spa facilities in the morning

    Very friendly staff, the pool was very good

    Stayed in May 2023

  • Reviewed: May 24, 2023

    9.0
    Great spa and good value for money!
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night

    Our room could use a retouch but was otherwise clean and comfortable, so nothing to complain about for the price we paid!

    The hotel offers a basic and slightly aged rooms which is clear from their description and pictures attached. The Spa/Balneo space was exceptionally nice, with a sauna, a steam room and a very nice swimming pool. The access is free of charge and we were offered to use the spa while waiting for our room to be prepared as we arrived earlier than the official check-in hours. Our room had a kitchenette, which was great considering not many restaurants were open when we visited outside of the high season. Overall the hotel offers a great value for money as we found it to be inexpensive considering the great Balneo space and a nice location.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    9.0
    good family holiday location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    so busy during half term.

    great facilities. good value

    Stayed in February 2023

  • Reviewed: April 18, 2023

    8.0
    Great location but no cleaning service
    • Leisure trip
    • Family with young children
    • Communicating studios 6-8 people
    • Stayed 4 nights
    • Submitted from a mobile device

    There's no cleaning service in the room, neither change of towels.. If you're supposed to use the kitchenette it would be good to have a cleaning service included.

    The location of the hotel is very good, 5 min to the télécabine. The kitchen was well equiped and good for its purpose.

    Stayed in April 2023

Showing 1 - 25

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