Avenue Général Leclerc, 65112 Cauterets, France
#74 of 260 hotels in Cauterets
Guests' ChoiceBased on 118 hotel reviews
8.0Cleanliness
8.3
Comfort
8.2
Location
9.2
Facilities
7.9
Staff
8.9
Value for money
7.8
Free WiFi
8.0
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End of dialog contentReviewed: March 26, 2024
Claude
Franceespace balnéo
Stayed in March 2024
Reviewed: January 23, 2024
Mercedes
SpainBooked too late and was very expensive
Spa, pool area
Stayed in December 2023
Reviewed: January 3, 2024
Adam
FranceThe rooms were small and a bit dated.
Staff were incredibly hard working and friendly. Breakfast was fantastic each morning and the pool/spa facilities were great for the family. The bar area was also great.
Stayed in January 2024
Reviewed: January 1, 2024
Mateusz
United KingdomThe whole experience with the hotel was amazing. The staff in the reception was very helpful and always smiling. The rooms were clean, and spacious, with all the facilities that I would need when travelling with the whole family. The supermarket is less than 50m up the road. There is big free parking nearby. The swimming facilities were clean and accessible and the environment was very charming. One thing I was missing was maybe a few bags of tea and some coffee for late arrivals so I could had a warm drink without the need to leave the room, but it was not an issue at all :) Definitely recommend - 5 stars
Stayed in December 2023
Reviewed: October 24, 2023
Michael
AustraliaRooms are outdated and require substantial maintenance.
Location was great and rooms were spacious
Stayed in October 2023
Reviewed: October 8, 2023
Christine
FranceVery good value for money Good breakfast
Stayed in October 2023
Reviewed: September 26, 2023
Gary
United KingdomThe spaces for parking in the garage were too small and meant that I had to park across two spaces in order to be able to get out of my car. Fortunately it appeared that no one was allocated the space next to mine during our stay so that did not cause a problem. The spa had some good facilities but was in need of attention - many of the ceiling tiles were missing and others were stained and looked unpleasant.
Very clean and centrally located.
Stayed in September 2023
Reviewed: September 13, 2023
Corinne
United KingdomNo air conditioning
Location was perfect Newly refurbished apartment Well equipped Amazing views Spa was amazing
Stayed in September 2023
Reviewed: September 4, 2023
Anna
United Kingdomspa, central location, free ice-cream in the lobby, pool
Stayed in September 2023
Reviewed: September 2, 2023
Kiran
United States of AmericaSpacious room and great spa amenities. Great value!
Stayed in September 2023
Reviewed: August 29, 2023
Moreno
ItalyBreakfast, spa, position
Stayed in August 2023
Reviewed: August 23, 2023
Paul
GuernseyOur rooms did need renovation but we knew the situation before we arrived
The spa. The location. Staff were v helpful - opening up the cycle store whenever needed And we love cautarets
Stayed in August 2023
Reviewed: August 20, 2023
Philippe
BelgiumEverything was a little old. Needs a thorough refreshment. The appartment was not ready for 16.00. The beds were quite hard. We were located under the roof with only one airco in one room. We had to ask them th fix a number of things that were not functionning.
Big appartement with 3 bedrooms. Good and warm swimming pool. Good snack bar. Cauterets is a nice place with a lot of tourists.
Stayed in August 2023
Reviewed: August 17, 2023
Peter
FranceThe restaurant food was perhaps trying a little too hard to be interesting. However, they redeemed themselves when they gave me dinner out of hours on the last day when I had to catch a bus.
Great staff, perfect location, amazing views and a beautiful pool to recover in after a day's hiking. The rooms aren't 5 star luxury but functional, reasonably sized and clean. All in all, excellent value for money.
Stayed in June 2023
Reviewed: August 15, 2023
Helen
United KingdomAll fine but we were shocked to have to pay a big deposit ( against possible damage/ cleaning when we were only there for on night! We’ve not come across such a policy before
Having the spa was an unexpected bonus. It had a little kitchenette which was a big plus too
Stayed in July 2023
Reviewed: August 12, 2023
Alison
United States of AmericaRooms were in need of updating / renovating, as were stairs/hallways
Good location and great common area / food options
Stayed in July 2023
Reviewed: July 16, 2023
Henrik
SwitzerlandThe kitchenette misses a ventilation. For a hotel offering studios, it would be nice if there was a washing machine in the hotel.
Hotel centrally located in Cauterets. Friendly staff. The spa area was very nice and not crowded despite high season (Tour de France passing the day after). We had a studio with small kitchen that was functional.
Stayed in July 2023
Reviewed: July 9, 2023
Elisabeth
United States of AmericaThe rooms could have used some updates, but they were very clean and comfortable.
The staff at the property were extremely helpful and friendly, and the property was well located in the village.
Stayed in July 2023
Reviewed: June 26, 2023
Julian
FranceDinner! We are not all fans of raclette.
Spa is top! Location is top! Rooms.... hmmmm a bit of rejuvenation is needed specially on toilets.
Stayed in June 2023
Reviewed: June 26, 2023
Susan
United KingdomVery good hotel and swimming pool. Very friendly staff. Room small and basic but clean and nice view
Stayed in June 2023
Reviewed: May 31, 2023
Silva
United KingdomWe were not able to use spa facilities in the morning
Very friendly staff, the pool was very good
Stayed in May 2023
Reviewed: May 24, 2023
Maria
PolandOur room could use a retouch but was otherwise clean and comfortable, so nothing to complain about for the price we paid!
The hotel offers a basic and slightly aged rooms which is clear from their description and pictures attached. The Spa/Balneo space was exceptionally nice, with a sauna, a steam room and a very nice swimming pool. The access is free of charge and we were offered to use the spa while waiting for our room to be prepared as we arrived earlier than the official check-in hours. Our room had a kitchenette, which was great considering not many restaurants were open when we visited outside of the high season. Overall the hotel offers a great value for money as we found it to be inexpensive considering the great Balneo space and a nice location.
Stayed in May 2023
Reviewed: May 8, 2023
Leoni
United Kingdomso busy during half term.
great facilities. good value
Stayed in February 2023
Reviewed: April 18, 2023
Rita
PortugalThere's no cleaning service in the room, neither change of towels.. If you're supposed to use the kitchenette it would be good to have a cleaning service included.
The location of the hotel is very good, 5 min to the télécabine. The kitchen was well equiped and good for its purpose.
Stayed in April 2023
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