nothing

Great location, clean with good facilities and friendly staff

Stayed in April 2024

Not much. The pool could have been a bit bigger. The decoration of the hotel did seem a bit odd. Seemingly trying to be almost alpine or Scandinavian with so much wood which was a bid overwhelming. I also appreciate different things appeal to different people but the pattern of the carpet throughout was a distressed look appearing as if it was very worn out which felt a bit odd.

Renovation completed 3 weeks earlier so everything new if still smelt new. Breakfast pretty comprehensive and bedroom and bed very comfortable. Had a very good dinner in the restaurant. Position of hotel could not be more central and also ideal for the railway station.

Stayed in April 2024

The AC unit in our room was not working but we were able to open our windows so it wasn’t a problem.

Central location in Reims. Clean room. Comfortable beds. Big bathrooms. Bar/restaurant by lobby.

Stayed in April 2024

Nothing.

We were in room 925 and the bedroom was newly renovated and a great size with all the amenities we needed plus an amazing view of Reims Cathedral. The indoor swimming pool and sauna was perfect for us and we used it each day of our stay. The location was right in the middle of town and 5 mins from the train centre so you couldn’t be in a better position. Lovely hotel - would recommend.

Stayed in April 2024

The room thermostat functioned but did not cool the room as it seems the Aircon was turned off

almost everything

Stayed in April 2024

Can't think of anything

Excellent service Friendly staff Nice rooms and breakfast Convenient car park

Stayed in April 2024

Excellent location and facilities. Room was perfect

Stayed in April 2024

Amazing location..Great staff...lovely hotel..

Stayed in April 2024

Great hotel, central location, great rooms, super friendly and helpful staff, a great place to stay along with parking

Stayed in March 2024

Everything was great. When the reception renovation is over (soon) it will look even better. Just to note that we did not use the pool and we did not have breakfast, so no view expressed on these aspects.

The room seemed recently renovated, the style was pleasantly modern with lots of wood panelling. Although it was a small room, it was very comfortable as there was a distinct space for the luggage with several hangers for clothes above, a small sofa with table, a minibar etc… The bed at first seemed slightly hard, but it was actually great. Linen spotless. The curtains closed almost perfectly so we slept well into the morning. The (paid) underground parking was just next door. The hotel was located super centrally. The personnel was very helpful and answered all our questions with precision. And the last and amazing surprise was a fabulous dinner at the restaurant (we took the menu). It was quite extraordinary that all three courses were amazing. Totally recommended.

Stayed in March 2024

Nothing

Staff were great and friendly 🙌

Stayed in March 2024

Stayed here three times now - always good. Highly recommended.

Stayed in March 2024

The configuration of the bathroom was unusual and dysfunctional. Not enough hooks for towels. Bath was very slippery.

Breakfast was very good.

Stayed in March 2024

Disappointed not to be able to find the swimming pool due to the significant building work that was taking place. Did head off on an expedition to find it but despite following the diversion signs all routes were locked or a dead end. The smuggled budgies were very disappointed.

very comfortable room with very convenient parking and great location. near the centre of the town.

Stayed in March 2024

Nothing! Perhaps we could have English breakfast tea in the room rather than Darjeeling!

Absolutely everything but especially the customer service. Truly exceptional.

Stayed in March 2024

Only 1 niggle which was twin sliding door to bathroom part of room. I have seen this in other hotels and is a case of design over function- I prefer the privacy of a proper, lockable door.

Room was great, very nicely decorated, stylish and comfortable. Took dinner in the restaurant - great food and reasonably priced. Staff also very helpful and professional.

Stayed in March 2024

Nothing. There were so upgrade works going on around the reception area, but these appear to be relatively short-lived and we felt the hotel was managing the effect very well.

Location was spot-on in the centre of Reims, but in a location that's slightly quieter than the main street. We stayed on a Sunday evening so I think we may have been slightly upgraded, but the room was exceptional and being on the fifth floor had bi-fold doors out onto a private balcony overlooking the internal quadrangle with a great view of the cathedral. Staff were excellent, particularly the young chap with the braids who served us early evening dinner in the bar.

Stayed in March 2024

Bin not emptied in room and coffee facility not cleaned. Rest of the room and bathroom was good.

The location

Stayed in March 2024

leaving

location and good property

Stayed in March 2024

Lovely room

Stayed in March 2024

Parking was tight but typical for the region. The room sometimes had a smell of sewage when it rained, but that is normal in cities. The hall where the closet/safe was placed was very dark, an extra light from above would be great. To get the pool you had to walk through the bar... hoping that changes with the construction going on, as it was super strange walking through a crowded bar in my bathrobe.

Check out staff were amazing! Location was superb! New hotel- and super clean!

Stayed in February 2024

Clean and modern All the necessary facilities

Stayed in February 2024

Work being carried out in the lobby area. One of the bar staff seemed to want to ignore us. The other guy was good.

Parking, location, willingness of reception staff to assist. Overall a great hotel in a great location

Stayed in February 2024

Barriers and one way street system makes entry by car a little challenging in the dark

Convenient location with car park and EV chargers

Stayed in January 2024