The location, the welcoming staff, the comfort.

Stayed in April 2024

Could not be dropped off at the front of the hotel because it’s a pedestrian walk.

The location was excellent.

Stayed in April 2024

Breakfast was not included in the room price

Staff were very friendly and helpful. Kind to our baby and very accommodating. Excellent location in the heart of the city

Stayed in April 2024

Nothing

Beautiful facade and interior …. Bordeaux style at its finest …. Stone throw from theather shopping street st Pierre quartier and resto and bars …. Allow pets at reasonable eur 12 per night …. Helpful staff

Stayed in March 2024

Small bathroom

Perfect location. Nicely decorated. Very attentive and helpful staff ! The room is very well organized.

Stayed in March 2024

The room was very small in comparison to what we are accustomed to in the US.

The staff was friendly, cooperative and helpful.

Stayed in March 2024

Sadly people noise from the street was loud & continued to disturb sleep through the night. Despite closed windows, it didn't help & during summer months you may wish to leave open for air. I believe there are plans to refurbish the rooms & that would help as the size is snug & hanging clothes up is a process of maneuvering a door etc..

Wonderfully helpful, knowledgeable staff, very good service. Terrific cocktail bar, very interestingly decorated, great staff, great service, very helpful with recommendations on their food & wine. They presently use this room for breakfast & again, lovely variety of breakfast food. Location is great for walking, catching a tram &/or to organise taxi collection.

Stayed in March 2024

Nothing to dislike.

Lovley room with balcony, breakfast was really good, fab location close to everything. Very friendly staff.

Stayed in March 2024

All the staff were very helpful during our stay. Coline was exceptional in making arrangements for us, giving us great directions to desired locations, and giving us great restaurant recommendations! I also had a very engaging conversation with the manager! A great experience for us!

Stayed in March 2024

N/A.

Centrally located in an old area with outstanding architecture in the streets nearby. Good pubs and restaurants nearby. Friendly staff.

Stayed in March 2024

Taxi access to hotel, driver objected to property being in pedestrian zone

Easy, uncrowded efficient

Stayed in March 2024

Good location next to tram line. Spacious with large bathroom, bathtub and shower.

Stayed in February 2024

Room very basic although bed and rain shower very good. Expected more for the price which was over €200. No Nespresso coffee machine, no shower caps, no flannels etc. cheap looking furniture and decor

Customer service was excellent. Bar area excellent.

Stayed in February 2024

It’s just a bit of a nit pick but the hotel was under renovations. I think customers should be notified of this. As a result breakfast was served in the bar and was so basic. No cereal, no toaster. Coffee and juice were served in plastic and paper cups which we thought was very tacky regardless of renovations.

The rooms for very spacious for a room in France. Comfortable beds. The staff always happy to help.

Stayed in February 2024

Perfect central location. Small comfortable hotel with very friendly and helpful staff

Stayed in February 2024

Very nice room

Stayed in February 2024

Nothing

This is a great hotel to visit Bordeaux. The hotel is very centrally located so it's easy to walk to all sites nearby. The staff was very friendly and helpful. They went out of their way to make sure we were taken care of. We did not have breakfast in the hotel so I cannot comment on that. When it was time to go to the train station, the staff arranged a taxi for us and was there at the time requested. There are plenty of shops & restaurants nearby. Highly recommend this hotel and I would definitely stay here again.

Stayed in January 2024

Elevator is super low. Even staying on 4th floor(USA floor 5) I usually took the stairs as it was so slow.

Location is excellent. Bordeaux center is walkable and hotel is well located. Safe, lots of cafes, shops very close.

Stayed in February 2024

Breakfast very basic

Location

Stayed in February 2024

Amazing location and really kind staff. The hotel itself is really pretty and if I would again to Bordeaux I would definitely go to this hotel again.

Stayed in February 2024

Dangerous entry/exit point on floor to en suite. Difficult to drive to hotel

Location excellent, and hotel interior beautiful. Lovely bar and staff. Superb shower.

Stayed in January 2024

A couple of design problems in the bathroom which was too narrow for me to comfortably brush my long hair! Also, water seeps between the sill of the shower and the bottom edge of the glass partition threatening a flood, but by my second shower I had learned to use the bath mat to dam the flow. The room entrance door does not fit well - light comes in from the corridor.

The staff are very professional and welcoming. The breakfast is varied and delicious. The hotel makes a good effort to recycle (waste bins are divided into sections) and use reusable containers for drinking water and yogurts. Well furnished and decorated; quiet. I chose a rate including breakfast which was good value.

Stayed in January 2024

They didn’t made our room one day we had the do the room sign

Excellent location, nice hotel, very nice staff

Stayed in January 2024

Some noise from other guests in corridor

Excellent location for city only a few minutes to restaurants, shops and trams Superb helpfull staff, small but well appointed room with tiny balcony. Very clean. Wonderful cocktail bar on site.

Stayed in January 2024