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7 Place du Capitole, 31000 Toulouse, France
21 April 2016
19 April 2016
눉Room was smaller than expected
눇Staff were very courteous, and everything looked clean and friendly.
19 April 2016
눉This hotel doesn´t provide five stars service for guests in club rooms. No personal service in club lounge, no staff here, they don´t clean in club lounge, they don´t refull soft drinks and clean cups. When we contacted main manager of duty about it he appologised for it with smile on his face that looked like he doesn´t really want to appologize for it and he doesn´t want to do some changes. They made mistake in our reservation and the staff on the reception was very rude and arrogant when they solved it with us. It was my worst experience with service for club guests in the world esspecially in five stars hotel. The hotel has great location but horrible service for club guests. It was waste of money for no five stars hotel service for club guests.
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