Breakfast buffet is quite modest and doest not have fresh juices, scrambled eggs etc.I would prefer it to be less , but more delicious .

Beautiful location, amazing park is the best place for family time. Good facilities for children, fast transfer to downtown. Very nice lobby bar, spacious rooms, beautiful decoration of hotel to all holidays and festive time.

Stayed in April 2024

Our room was in the roof and a bit pokey and for the cost was not quite what we were expecting.

Fabulous location, very clean and staff excellent

Stayed in August 2023

Sauna did not work unfortunately, the rest was all good.

Location next to Grange au Lac and walk to the center. We were lucky to get a lake view as well - beautiful!

Stayed in July 2023

Many children

Friendly and helpful staff.

Stayed in July 2023

Everything. Highlight is the amazing views of the terrace.

Stayed in July 2023

I loved everything at the hotel.

Beautiful historic hotel and great facility with Spa, pool, golf and restaurant/cafe. The hotel is located at the hill overlooking Lake Geneva, wonderful views. It has a very nice spa and a nice indoor pool (a bit small) very clean . There is a vey nice main restaurant for breakfast/brunch and dinner. Also there's a bar menu that can be ordered until late. Room Service is great and the staff is very nice and helpful. We also used the baby center for our baby and they took very good care of the baby. Everyone we met was very nice, attentive and hospitable.

Stayed in April 2023

Beautiful property, quite, excellent service, very clean. I would definitely recommend this hotel.

Stayed in June 2023

Top hotel

Stayed in June 2023

family friendly

Stayed in May 2023

This place is magic!

Stayed in April 2023

EVERYTHING IS AWESOME! One of my top-5 hotels!

Stayed in March 2023

The restaurant. The service and attention were marvelous, but the food... the food was deffinitely bad, but for the breakfast

Every thing was amazing, especially the staff. The spa, the pool, wonderful

Stayed in April 2023

The second deluxe room in our group was not as spacious as some other deluxe rooms but this is not a problem in itself and would suffice if there were children in a group as it has adjoining door. L'Occitaine products are beautiful but the tiny containers are very difficult to use and sometimes product was not replenished.

Very attentive and kind staff group, supportive with my requirements. Breathtaking views and outlook from our room. Beautiful room, I upgraded to a Castle Room on the first floor as the deluxe room we were originally booked into (as a joint room with my family) was not big enough for my requirements. Although my Deluxe room on the second floor was beautifully appointed. My daughter's deluxe room however, was much bigger. Excellent cuisine and wine choices. Beautiful hotel.

Stayed in April 2023

Nothing of great significance but the hotel/ housekeeping should consider improving the availability of toiletries in the bathroom. L' Occitane range is lovely but the small bottles were not enough for 2 people.

The location of Hotel Ermitage is perfect with glorious views of the Lac Leman / Lake Garda. The Deluxe lake view room was beautiful, well appointed with very comfortable large bed, excellent views of the garden and lake beyond, from a loggia which had enough room for chair and desk. My mother requested an upgrade at her own cost and her Castle Room was just wonderful, spacious with excellent amenities, a seating area which doubled up as a lounge area and a Loggia and separate spacious balcony area - very much worth the additional cost. There was very much attention to detail, such as beautiful furnishings and little details such as eco coffee pods for the machine, which we very much appreciated. The grounds of the hotel are absolutely gorgeous and linked to the grounds of the sister hotel, The Hotel Royale. The Ermitage is beautiful hotel, very quite, beautifully decorated and the dining experience very much what we would expect from a quality French restaurant. None of this would mean anything without the wonderful hospitality of the staff. All individual staff members had a lovely approach, with typical French manners, discreet and gracious service throughout. In particular, the gentleman who assisted us with room change for my mother was particularly attentive and supportive with our needs as was the young woman serving us in the restaurant on Sunday evening. However all members of staff were wonderful and attentive. Absolutely, faultless service throughout. We cannot wait to return to the Hotel Ermitage and Evian and thank you so much for making my Mother's birthday so special. With all due apologies for my school girl French - Merci beaucoup pour votre merveilleuse hospitalité.

Stayed in April 2023

It's that kind of hotel for rich people where the staff expects to get a tip for opening your door or showing your room and I am not at all confortable with this attitude so no tips from me.

I liked the room, the view, the spa

Stayed in February 2023

The pool, sauna and hammam are good. I also enjoyed quiet hours from noon to 4 p.m. when children are not welcomed in the pool. Having the kids club is a very good option for parents who need some private time.

Stayed in February 2023

The Spa was too small, no beds enough for everybody, the sauna was too small, pool too cold

The view, the room was very clean, very dogfriendly environment

Stayed in February 2023

Pool area was very busy, but this was the weekend. Basically Swiss prices for hotel and breakfast. We ate at La Table restaurant: the service was superb but the food was not really 100% up to scratch, e.g. filet de perche not hot enough. But we were celebrating a birthday and the cake was wonderful and we got free champagne.

Room was spacious, bed was very comfortable. Very good breakfast with lots of choice. Staff were very helpful and friendly and you really felt welcome. Nice bar area and lounge with chess board, scrabble, etc. I had no idea about the navette, this was nowhere on the website or in the instructions. You are able to phone ahead and book the black minibus so that it takes you from the boat station or train station to the hotel (and back) for free.

Stayed in February 2023

Restaurant is nice, but the food was too pricy for the quality and the wine selection was bad. The 30€ breakfast per adult is way too expensive

The facilities

Stayed in February 2023

Sauna is tiny - and that’s already an exaggeration. There is no place to really relax after a sauna round - around the pool it’s way too noisy and crowded. At breakfast, made-to-order eggs would be expected at this level. If they would have been available, it wasn’t clear at all.

The hotel has a very relaxed, welcoming “feel at home” vibe. Our lakeview room was spacious and the view was worth the extra money.

Stayed in January 2023

staff was super kind and helpful

Stayed in January 2023

The ermitage hotel makes obvious the difference between very good and outstanding. The hotel is an oasis of quiet, of selected, comfortable furniture, beautiful decoration and surroundings, and polite and highly attentive staff. Nothing is overstated, yet it is both elegant and cosy.

Stayed in January 2023

In the beginning of January the outdoor pool was closed. Indoor spa is quite small. I went during open hours but the sauna was already turned off around 19pm. The hotel has a lovely piano bar but musicians are only invited during school holidays. So even though there were many guests on Saturday, there was unfortunately no concert. The TV in the room was working very poorly, image was constantly breaking. Even though the room was cleaned every day, the little piece of dust in the corner stayed throughout our whole trip.

The hotel is beautiful and has a big green territory where it’s very nice to walk. It is also possible to visit a nearby 5 star resort, so the walk was very pleasant. Dogs are welcome for an additional cost, even a mat and boles for food and water were provided - very sweet! Food is very good, especially the Sunday brunch! Staff is friendly and helpful. The hotel offers valet services and free outdoor parking.

Stayed in January 2023

€30 per person a bit overpriced. I would strongly recommend to often update the information on restaurant in the tablet available in the rooms. We booked one dinner at the restaurant based on the menu in the tablet. When we went to the restaurant the menu was completely different. This was unexpected and disappointing.🤔

There were a lot of different choices, from fish to eggs, cheese and pastries.

Stayed in January 2023