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2 Place La Défense, 92800 Puteaux, France
2 August 2015
눉Negative 1) Denial of a confirmed booking upon arrival the receptionist denied our booking confirmation from booking.com and told us we need to rebook with a new rate. As we insisted she said ok and we checked in with our booking from booking.com. They do this with many visitor. 2)Variation in quality of service specifically room cleaning. No Hilton chain standard.The house keeping for our room (218) on the 28 July shift did the minimum in cleaning the room and didn't refill shampoo and shower gel properly. In addition the cups and mugs uncleaned. However, the one on 29 was amazing cleaned mugs and filled shower gel and shampoo. 3)We gave the house keeping our laundry and couldn't get then back easily. We gave them our clothes and after a day they asked me to come identify our clothes as they missed putting room number.
눇Location near metro and many shopping and restaurants Bed Speed of serviceb
1 August 2015
눉I didn't see anything in the room about how to connect to wifi
눇Luxurious room and very helpful staff when I lost my 9 year grandson on the Metro.
28 July 2015
눇quick check in friendly helpful staff
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