Noise early morning outside from builders but that's not the hotels fault

The receptionist went above and beyond on my arrival , I arrived after a long ride from Calais in the rain, she helped order me hot food and had it delivered to reception due to a late night check in. The rooms were spacious and clean, the hotel on arrival looks impressive to the eye . Lovely place

Stayed in April 2024

Great hotel with nice breakfast!

Stayed in March 2024

The air-conditioning unit didn't work and we found the room very hot at night. The carpet was worn and stained. Needs replacing.

Very nice helpful staff on reception. Clean. excellent location in the middle of Vichy. We would happily stay again.

Stayed in April 2024

Everything was perfect...The breakfast at 14.5 eur was a bit expensive

Stayed in February 2024

Some things not up to date.

Good location

Stayed in December 2023

Excellent location and polite and helpful staff

Stayed in December 2023

The access ramp and stairs to the main door were beautifully tiled but they were very slippery when wet. There was a warning notice. The rubber sealing on the bottom of the shower door didn't seal properly so the bathroom floor got very wet. The tv didn't have CNN or BBC channels as advertised. No bar or restaurant although food was available via reception I believe. Just little things that didn't spoil our stay.

We had a disabled room on the first floor by the lift so no extra walking. We had a beautiful little balcony. Room was very spacious, comfortable and nicely decorated. The beds and pillows were very comfortable, I didn't wake with a stiff neck. Shower was powerful and toiletries were provided. Internet was good. The location was ideal with restaurants and shops within a short walk and the secure parking was essential and much appreciated. The staff were very friendly and helpful. Breakfast was good.

Stayed in December 2023

Nothing, Everything was superlative

It was a dream vacation, a very clean hotel, the staff fulfilled all our requirements, the spa area was excellent. Recommend. We will come back!!!!

Stayed in November 2023

The size of the room is a bit small The noise from outside hear in the room

Clean Friendly staff Good location Comfortable bed

Stayed in November 2023

Mattress a bit hard for our liking, but it’s probably matter of personal preference

Location , room amenities( 2 bedroom apparent) , big rooms , clean , the hotel stuff is super friendly and helpful

Stayed in October 2023

Great location for accessing the town.

Stayed in October 2023

Very good breakfast, absolutely excellent shower, good parking facilities. Hotel well placed for working into the centre.

Stayed in September 2023

Lack of evening restaurant on site.

Excellent and helpful staff. Car park. Superb breakfast.

Stayed in September 2023

Nothing

Very good location, parking good too

Stayed in September 2023

We didn't find the bed comfortable. The carpet had a few stains. No hooks in the bathroom to hang towels on, had to put ours on the door handle rather on the floor. No plugs in the washbasins, just a pretty "grill" making it perilous for cleaning contact lenses (fortunately the paper cup fitted over the grill), or wasting water while doing a wet shave. The shower was covered in calcium deposits so looked unsightly, where everything else was spotless. Had to plug the kettle in on the bedside table next to the telephone as there was no other convenient socket near to the tray providing refreshments.

Location was good, secure parking, and quiet and the staff were friendly and welcoming. A good breakfast was provided. There were a lot of roadworks going on nearby which made the walk to the centre "interesting" (not the hotel's fault).

Stayed in September 2023

Good location

Stayed in September 2023

Breakfast could have been better, more choices

Brilliant location close to restaurants, tourist office and sources

Stayed in September 2023

Good sized room, secure parking. Close to the centre of Vichy and choice of restaurants and shopping.

Stayed in September 2023

the air conditioning was loud and stopped us sleeping

comfort of bed... quiet room .... staff friendly and helpful.... suggested restaurants

Stayed in September 2023

Bottle opener Lights working in the bedroom The car park - it would make more sense to have a swipe /tap card for entry -rather than relying on staff. It could be programmed to expire when the stay finished.

The room was beautiful, clean, spacious. Bathroom superb although the spa bath was a bit small. Kitchenette well equipped apart from the lack of bottle opener (ironic as France is the premier place to purchase wine)

Stayed in September 2023

Great location, nice breakfast, friendly staff

Stayed in September 2023

Stayed here several times and will certainly stay again. Room was clean, comfortable and well equipped. Breakfast was good and the location is excellent.

Stayed in August 2023

Exceeded our expectations. Car park on site a big plus too.

Stayed in August 2023

Luxurious and in an ideal place. Very comfortable and quiet.

Stayed in August 2023