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Rue des Cevennes, 68390 Sausheim, France
26 July 2016
14 June 2016
눉For the price I wouldn't complain that the rooms are on the compact side.
눇This Ibis is a great stop off - a comfortable day's drive from Dover. We stayed going to Italy and back. Both times top marks to the staff for being helpful and cheerful and the simple meals they do in the evening are fine for a stopover, especially if you get delayed. Comfy beds. Wi-Fi worked fine. Go to the big local car museum and see the amazing Bugattis if you get time....
19 June 2016
눉Arrived at 15.55 for 16.00 check in, given keys but when we arrived at rooms they were still unprepared. Went back to reception to be told we had to wait. An hour of trying to keep 2 yr old boy & 7 yr old girl busy without disturbing anyone was very difficult. Ibis have a "15 minute wait policy" but when we asked if we could act on this we were told "No", it wasn't an Ibis fault!! Very disappointed. The staff were almost all surly & disinclined to help, especially at breakfast where clients were obviously nuisances! This hotel need a complete overhaul, from staff training in customer relations to efficiency throughout. Wi-fi in rooms was non-existent and useless even by reception.
눇Not much really. Breakfast was fairly reasonable, but we had to ask for items missing, not readily replaced, then made to feel we were being unreasonable.
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