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78 Boulevard Ornano, 18th arr., 75018 Paris, France
18 May 2016
눉The area was dodgy and unsafe. The entrance to the hotel was unimpressive and dirty. Security and safety seems a risk. Drinks corner in the room was haphazardly topped up- most times no stirrers, or no milk. Water temperature on the shower was inconsistent- mostly lukewarm in the morning and evening but hot around midday. Room card kept getting deactivated. Each day , we had to manually reactivate the card at reception when arriving back from our days travel which diminished the independency of having a room card. The hotel did not have a solution for this and it seems to be an ongoing issue. What unfortunately was the worst experience at the hotel was an interaction with one of the receptionist- David. While we were querying a payment- we were rudely dismissed by him and asked to get out as he had enough of us. To point our interaction with him was no longer than 15 minutes at most. I don't think any customers should be spoken to in that manner or tone -regardless of the situation. If this receptionist is still working at Kyriad, I will advise potential clients to have the supervisor's number on hand while interacting with him or better still find another hotel. Note to hotel- a customer service refresher course will not go amiss.
눇It was close to the metro station. The inside courtyard was nice. The building was clean and tidy on the inside. Breakfast was good.
14 May 2016
눇Great hotel good location lovely staff
14 May 2016
눇Staff was very helpful and customer service was amazing.
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