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29 Place Kleber, 67000 Strasbourg, France
17 May 2016
눉Poor service at the evening/ holiday shift. The fact that receptionist is the only person from the personnel available in the hotel outside of normal working hours puts a lot of limitation to the quality of service. We have requested baby cot in the room when placing the reservation, but the cot was not in the room when we arrived. After reminding to the receptionist, she brought the mobile baby cot, and left it in the room, without bothering to unfold it and set it up. The bed linen has not been provided. I have asked to provide the bed sheets, but nothing happened in 10 minutes. The lady explained she cannot leave reception and is waiting for her colleague to come for shift change, so that she can bring the bed linen. At the end she agreed the close the reception and bring it right away, so that we could make the bed for the baby. I think the hotel could compete for 3* if owners invested into hiring qualified and sufficient personnel or properly developing and coaching the weekend shift employees, setting the proper service quality standards.
눇1. Location is great - in the city center, walking distance from all key attractions. 2. We stayed in the triple room - the room was fantastic, newly renovated, with nice view on the square, modern bathroom and a lot of space for family with kids. The quality of the room clearly was above 2* hotel standard, which positively impressed us 3. Breakfast choice was very limited, but the freshly baked pastry was great.
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