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Reviews of Best Western Plus Hôtel Massena Nice

58, rue Gioffredo, 06000 Nice, France

#79 of 170 hotels in Nice

Guests' Choice

Review Score

Based on 1120 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.1

  • Staff

    9.2

  • Value for money

    8.0

  • Free WiFi

    8.0

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Showing 1 - 25

  • Reviewed: April 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    poor view from balcony

    Good location

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Great location , Booking stated that parking was included at no additional cost
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Having to pay for parking

    Location, was told that parking was included but it wasn’t

    Stayed in March 2024

  • Reviewed: April 14, 2024

    8.0
    Very Good
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    They.took.540.euros.from.my.creditcardfrom.20.march

    The.people.at.the.reception.were.very.willing.and.hellpful

    Stayed in April 2024

  • Reviewed: April 12, 2024

    8.0
    nice place for a short stay in Nice
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights

    It's not a hotel problem, but very noisy at nights - there is a night club next to the hotel - Fridays and Saturdays are very active until 4-5 in the morning. Other nights are noisy due to garbage truck activity at the nights. Toilet is separate (that's is not bad), very small.

    Location of the hotel is great in the very center of Nice. The breakfast is OK - nice for France, but not excellent for 4* hotel. Bathroom and room are spacious, the bed is comfortable. Tram and bus are 7-9 min by walk from the hotel

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Stress free stay in Nice
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    To be honest considering the price of the hotel everything was satisfactory and up to the expected standard.

    We had two rooms and got a complimentary upgrade on the other one which was a very pleasant suprise. Valet service made the arrival and departure from the hotel easy and we didn't have to stress about parking. Staff was extremly attentive and helped with all of our questions. Breakfast was very good with lots of variety!

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Wifi was patchy. Apparently there was a problem with the network. No air conditioning in the room despite it being advertised as such. When questioned the valet said we could 'open the window' Fine as it was March but I am pretty sure it would not have been good enough in the Summer. I sometimes feel that booking through Booking.com you get the worst of the rooms.

    Location was great. Restaurants, beach, shops, castle, 'promenade des Anglais' all within a few minutes walk. Breakfast was excellent with stacks of choice. Staff were helpful and friendly and the valet parking was a big bonus. Room was cleaned to a high standard every day. Bonuses were a couple of BBC English channels on the tv, water in the room supplied daily, fridge.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    9.0
    Lovely trip
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    Nothing.

    Walking distance to many attractions in Nice. Very friendly and responsive staffs. We got a quiet room with a lovely balcony. The windows could block the street noise well and we were not disturbed despite of an ongoing carnival celeb in the neighborhood at night. We did enjoy the stay.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    great location, newly refurbished, clean, quiet rooms, top quality breakfast

    Stayed in December 2023

  • Reviewed: February 23, 2024

    8.0
    Stayed one night, enjoyed it very much
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 1 night

    I can't think of anything

    A beautiful hotel right in the middle of the interesting part of Nice. All the boutiques and restaurants are a few steps away. Parking is easy in the nearby parking Massena

    Stayed in November 2023

  • Reviewed: February 18, 2024

    9.0
    The price was very reasonable and the location was A+
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is parking nearby but it is very expensive.

    Location and low price

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Despite a couple of setbacks, overall we had a comfortable & value for money stay at great location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    The breakfast needs refilling all the time and some times they fail to do so even an hour or more before the end of breakfast. We could not find a kind of cheese after the first hour and noone would refill it. This also happenned the last day with bread a whole hour before breakfast ending. Another thing is that they have to do better dish washing, me and my wife in different days we picked a dirty plate and had to change it. And by dirty I mean unwashed! And a last thing , internet was medium , you have to reconnect a lot of times during the day.

    At breakfast most of the food was tasty, fresh and of a big selection. They were all very kind and helpfull in all the work places of the hotel , the reception, the kitchen, the room cleaning etc. The location was perfect, 5 min walk to sites of interest, we used the parking of the hotel at a 25€ daily cost. The size of the room was fine although we could use a second closet.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Very convenient location, can walk so many places!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room is so dark, toilet has bad smell!

    Location is brilliant , breakfast is fantastic,staff is nice

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Great location but a noisy room.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    The noise from the street in front of the club in the alley was infernal until 04:00 Saturday morning. Fights and shouting matches in a bunch of 40 or 50 youths.

    The location is perfect. The restaurants and everything is right nearby, including the tram to the airport. I AM GLAD I BOOKED ONLINE PAYING 80 EUROS FOR A LARGE ROOM. WALK-IN PRICES ARE A FACTOR 4 TO 7 HIGHER THAN THE ONES ADVERTISED ON THE WEB. UNBELIEVABLE. THE CHEAPEST ROOM FOR A WALK-IN IS 360 EUROS PLUS TAXES.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Great place in the very center
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Toilet is for some reason separated from the main bathroom and super tiny, which was strange and not really comfortable. The room was on second floor with windows to the main street - horrible noise all night, and especially early morning when the rubbish is being collected.

    Room was huge and really comfy. There is an iron in the room, which is great. And there was a bath in the room.

    Stayed in January 2024

  • Reviewed: February 3, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    everything

    Stayed in February 2024

  • Reviewed: January 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    Perfect location, walking distance to everything. Breakfast was good and room was also comfortable.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    We would return again.
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Minor dislikes for info - Balcony needs freshening up. Toilet was small.

    Location. Great breakfast. Lovely helpful staff.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    Nice stay, price so good!
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms a little tiny.

    Location is amazing!! Staff so friendly!! Breakfast was so nice!! Most exciting is the staff.

    Stayed in January 2024

  • Reviewed: January 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    we were upgraded to a sixth floor room. open plan, more use of space, large terrasse, but not offering a bathroom or bath which I requested.

    breakfast great. location great. nice hotel. felt well looked after

    Stayed in January 2024

  • Reviewed: January 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A formal bar area would be nice

    Fantastic location, great staff, good breakfast, very comfortable rooms.

    Stayed in January 2024

  • Reviewed: January 23, 2024

    7.0
    Stay for the price & location,not necessarily service
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No bell boy was available when we reached or when we were checking out, breakfast did not have live egg station, AC even for fan did not work (probably it was winter). Reception staff helping out with guest luggage and overall sense of mis management if there were too many guests waiting at check-in.

    In center of old town, walking distance to restaurants and shopping. Room size was good.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    8.0
    It was good stay in this hotel Best western plus massena
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No heating in the Bathroom ( very cold bath room )

    Great location , good breakfast, friendly staff

    Stayed in January 2024

  • Reviewed: January 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff were fantastic, facilities were good. Location is perfect!

    Stayed in January 2024

  • Reviewed: January 17, 2024

    8.0
    Great 2 night stay, would highly recommend this hotel.
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace
    • Stayed 2 nights

    Only 1 lift working in the hotel, the other was under maintenance or repair.

    Excellent location, could not have been better. Excellent staff who were always helpful and smiling. Great breakfast, with extended hours until 11am, which was very useful for weary travellers!

    Stayed in January 2024

Showing 1 - 25

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