Reviews of Mercure Paris la Défense Grande Arche
17-20 Esplanade Charles De Gaulle - Rue Des Trois Fontanot, 92000 Nanterre, France
#9 of 11 hotels in Nanterre
Guests' ChoiceReview Score
Based on 84 hotel reviews
7.4Score breakdown
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Cleanliness
8.1
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Comfort
8.1
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Location
8.2
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Facilities
7.7
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Staff
8.1
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Value for money
7.2
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Free WiFi
8.1
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Reviewed: April 6, 2024
Omar
United Kingdom6 Reviews6.0“Good and bad points read the full review for more info”- • Leisure trip
- • Couple
- • Classic  Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
not the hotel shown in photos on booking.com and in a different location explained to staff there are two people on booking but towels and dressing gown provided only for 1 despite numerous reminders! Very nosey till about midnight
Was disappointed initially as there are 3 hotels with the same name in La Defense area and the photos on booking.com did not match the hotel we got. However the room was of a good standard, the breakfast was excellent. It's next to the RER train station (Nanterre Prefecture) which means you hear the noise of the trains through out the night even though we were on the 6th floor so could not sleep for first night but then got used to it after the first night. This is also an advantage because you can hop on a train and get to Paris in just over 20 mins for about 3 Euros. Staff were friendly and helpful and spoke English.
Stayed in April 2024
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Reviewed: January 14, 2024
Jiejun
Germany31 Reviews8.0“Super Location for concert”- • Leisure trip
- • Travelers with friends
- • Classic  Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Train noise during night
1. Location is perfect for train and concert 2. Toilet and shower room are separate 3. The persons in reception are very kind.
Stayed in January 2024
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Reviewed: January 1, 2024
Roberta
Spain19 Reviews3 helpful votes7.0“Not worth”- • Leisure trip
- • Family with young children
- • Classic  Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very simple and noisy for a 4 star hotel. The metro is just under the building. It shakes every 10 minutes from 5:30am to 1:00 am. No amenities in the bathroom, terrible hairdryer, toilet separate from the sink, very poor fitness room.
Clase to RER. Easy to get to Paris center. Good breakfast and parking lot available
Stayed in January 2024
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Reviewed: November 6, 2023
Karen
United Kingdom14 Reviews1 helpful vote7.0“Suited our needs but a bit disappointed in quality of room for the price”- • Leisure trip
- • Family with young children
- • Privilege Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Decor in rooms is quite garish (red, green, orange) Corridors/carpets quite dated. Glass door (not even frosted) on bathroom not appreciated when sharing. Separate toilet - would prefer combined in bathroom. Lifts very temperamental. Not a great selection of restaurants in area, especially at weekend.
Close to Metro. Very good breakfast.
Stayed in November 2023
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Reviewed: May 22, 2023
Aliceann
United States of America13 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Expensive. Decor is dated.
This hotel is ok if you’re attending an even at the arena or have business in the area. We picked this hotel because we were attending a concert at La Defense Arena. It’s super convenient for that. The hotel is rather expensive for what you get. It’s a little dated. The carpets need cleaning. Staff is very friendly and capable.
Stayed in May 2023
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Reviewed: May 18, 2023
Adrian
United Kingdom66 Reviews1 helpful vote8.0“great place to stay if you need to be in La Defense area”- • Leisure trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 1 night
- • Submitted from a mobile device
nothing
great location for La Defense arena with restaurants, bars and supermarket nearby and very close to RER station. very pleasant and helpful gentleman on reception over the weekend
Stayed in May 2023
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Reviewed: May 15, 2023
Mike
United Kingdom46 Reviews7 helpful votes7.0“Many better options around”- • Leisure trip
- • Group
- • Classic  Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Train noise until 1pm re-starting before 5am
Stayed in May 2023
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Reviewed: April 10, 2023
Hallett
United Kingdom1 review8.0“Good”- • Leisure trip
- • Family with young children
- • Privilege Double Room
- • Stayed 2 nights
Room was very hot and air con didn't seem to work.
Room was comfy and staff very helpful
Stayed in April 2023
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Reviewed: July 4, 2022
Imanmir
Iran4 Reviews6.0“Great location”- • Leisure trip
- • Family with young children
- • Classic  Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Poor breakfast and bad cleaning staff
The location of hotel is really fantastic
Stayed in June 2022
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Reviewed: June 15, 2022
Lisa
Germany2 Reviews8.0“Great location made our short stay in Paris very enjoyable!”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 2 nights
A bit expensive.
Location for a concert at La Defense Arena. Easy and reasonably priced parking.
Stayed in June 2022
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Reviewed: June 11, 2022
Imanmir
Iran4 Reviews6.0“good location”- • Leisure trip
- • Family with young children
- • Classic  Double Room
- • Stayed 5 nights
there was no one to carry your Suitcases, the elevator was out of service, and we faced some problems, limited breakfast
THE HOTEL LOCATION IS GREAT, BUT THE BREAKFAST IS NOT AS GOOD AS 4 STAR HOTEL, AND IT WAS A LIMITED OPTION, AND I COULD SAY NO OPTION FOR VEGANS. QUIET PLACE.
Stayed in June 2022
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Reviewed: November 23, 2021
Renārs
Latvia46 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Train station 50m from the hotel, kettle in the room.
Stayed in November 2021
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Reviewed: October 14, 2021
Ioannis
United Kingdom1 review6.0“Yanni in Paris”- • Business trip
- • Solo traveler
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
terrible food, average breakfast. not 4 star
clean room , friendly staff
Stayed in October 2021
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Reviewed: November 19, 2023
Peter
United Kingdom28 Reviews5.0“Dissatisfied”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
We went out at 10am Came back at 3pm and the room wasn’t clean , wet towels on the floor , bed wasn’t made Went to reception and complained and they said they’ll come now…. We wanted a sleep as we were going to a late night event!! Very disappointing
Stayed in November 2023
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Reviewed: November 10, 2023
Vijaykumarpandian
United Kingdom5 Reviews4.0“Worst experience”- • Leisure trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 2 nights
Staff were rude. Took 45 minutes for a person to address me during the check in process. He demanded 20 Euro cash as city tax when arrived and never gave a receipt. Also was asking for another 2 Euros stating that I have booked the room for 2 and had to explain that I was alone. Even the checkout was horrible the lady made me wait for 40 minutes and then said to drop the card and go.
Closer to the train station and that's the only thing positive in the stay. Could feel the vibrations of fast moving trains and gets a bit noisy early morning.
Stayed in October 2023
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Reviewed: October 12, 2023
Hannah
Ireland4 Reviews10“Very comfortable and enjoyable”- • Leisure trip
- • Group
- • Classic  Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Friendly staff and very close to metro!
Stayed in October 2023
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Reviewed: September 7, 2023
Olivier
United States of America1 review5.0Fair- • Business trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 1 night
The air conditioning was not working at night. The toilet bowl was wobbling.
The staff was nice. The breakfast was nice.
Stayed in September 2023
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Reviewed: July 1, 2023
Pascal
Netherlands2 Reviews1 helpful vote4.0“Really bad for it’s pricepoint!”- • Business trip
- • Solo traveler
- • Privilege Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Plastic sheet used on matras! Airco no up to the task. Way overpriced. Mediocre staff. No special security during unrest in Nanterre Paris!
Close to RER trainstation
Stayed in June 2023
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Reviewed: June 25, 2023
Priyam
United Kingdom6 Reviews1 helpful vote1.0“horrible!”- • Leisure trip
- • Group
- • Classic  Double Room
- • Stayed 1 night
- • Submitted from a mobile device
there was no ac or no fan in the room. there was also ventilation in the room making it suffocating and horrible. the staff has no response to help or even closely try to help. we changed room three times and they couldn’t care less !
there was no ac working in the room and there was zero air in the room. the staff had no desire to help or even try to fix the issue. the stay was horrible, please Do Not book this unless you want to boil in a room
Stayed in June 2023
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Reviewed: May 25, 2023
Christianal
United Kingdom3 Reviews1.0- • Leisure trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 1 night
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
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Reviewed: May 15, 2023
Claire
United Kingdom7 Reviews10Exceptional- • Leisure trip
- • Group
- • Classic  Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
great location friendly helpful staff
Stayed in May 2023
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Reviewed: April 21, 2023
Eddi-christ
United Kingdom7 Reviews1 helpful vote9.0“Brilliant”- • Leisure trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
My room didn’t have the best view.
Everything! My bedroom had a speaker which was working GREAT!
Stayed in April 2023
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Reviewed: April 12, 2023
Sandra
Malta16 Reviews1 helpful vote10“will definitely stay again”- • Leisure trip
- • Travelers with friends
- • Classic  Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
breakfast could have been better
our room, reception staff really friendly and very helpful
Stayed in April 2023
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Reviewed: April 11, 2023
Louise
United Kingdom1 review10Exceptional- • Leisure trip
- • Group
- • Privilege Double Room
- • Stayed 2 nights
The room and staff were both lovely, and the hotel was in a great location. - just a 5 min walk from shops and the la defence arena - perfect for me as I travelled for a concert!
Stayed in April 2023
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