Rue Marcel Arnaud, 13100 Aix-en-Provence, France
#39 of 45 hotels in Aix-en-Provence
Guests' ChoiceBased on 68 hotel reviews
7.2Cleanliness
7.4
Comfort
7.4
Location
7.5
Facilities
7.0
Staff
8.3
Value for money
6.8
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: September 26, 2023
Lauren
United States of AmericaAC not cold enough
Ac not cold enough
Stayed in September 2023
Reviewed: July 18, 2023
Paul
United KingdomTired rooms,slow service,needs a refurb
Good location,good parking,wi fi.
Stayed in July 2023
Reviewed: July 12, 2023
Myles
AustraliaThe pool closed too early on summer nights! Why? Other hotels kept theirs open until 10pm!!
The pool
Stayed in July 2023
Reviewed: July 10, 2023
Diana
AustraliaBreakfast was a little disappointing as staff did not pay attention to refreshing lots of the items offered. With several tour groups staying , if you came after them the breakfast spread would be devastated but if you could find staff we learnt by end of week we could get supplies refreshed.
Our room was lovely and large and offered fresh air and air conditioning. Plus we had a nice divan to sit on whilst watching the tv. There was plenty of car parking and security at the hotel was excellent.
Stayed in July 2023
Reviewed: June 11, 2023
George
FranceThe sofa next to bed makes rhings too tight and dangerous to hit your toes
Staff was great
Stayed in June 2023
Reviewed: May 13, 2023
Mordechai
IsraelBreakfast is low rating Very poor food
Nice hotel
Stayed in May 2023
Reviewed: October 9, 2022
Marilyn
United States of AmericaTheir front desk staff was trying hard but they needed a bit more training.
This was a nice efficient Novotel and we simply needed that kind of stay. It was not near enough to the things I wanted to see in AIX or near the heart of town so only stay if you don't have to be within walking distance of your attractions
Stayed in September 2022
Reviewed: September 30, 2022
Gareth
United KingdomBit noisy as near a busy road
good position for us
Stayed in September 2022
Reviewed: September 23, 2022
Andrew
United KingdomThe hotel was a little tired. The carpet in our room looked dirty and needed replacing. Our room was on the side closest to the autoroute and was quite noisy so travellers should request a room at the front! The swimming pool was colder than the September Mediterranean but is a reasonable size for a hotel.
The hotel is easy to drive too, just off the autoroute and with good car parking. The staff were friendly, helpful, and many spoke good English. The restaurant was good, a short menu but food well prepared and nicely presented. Breakfasts were also very good. The hotel is about 30 minutes walk from Aix old centre and is also on a bus route into town.
Stayed in September 2022
Reviewed: September 19, 2022
Ellvie
MaltaCarpet in room stained and needs changing badly, curtains very worn , sink stained with rust, bedside tables are a joke too small! Fridge should be elevated and not on the floor, access to it is not that easy!
Staff were very polite and helpful, the best asset to the hotel
Stayed in September 2022
Reviewed: September 11, 2022
Dorothee
Netherlandsaccessibility/bed/staff
Stayed in September 2022
Reviewed: August 17, 2022
Rolant
United KingdomLocation was out of town.
Breakfast was good
Stayed in August 2022
Reviewed: August 15, 2022
Cheryl
United KingdomGood location
Stayed in August 2022
Reviewed: August 6, 2022
Lee
United Kingdomthere were some technical issues with our room. lights not working, very dated rooms, chipboard wall paper and plastic bathrooms. but comfortable. just wasn’t expecting a family of 4 to be squished in a room for 2.
property was in a good location and the staff were very friendly and accommodating. swimming pool although small was very pleasant to swim in. restaurant was well laid out and breakfast was superb.
Stayed in August 2022
Reviewed: July 30, 2022
Ben
Spainwas clean, confortable and the staff were very helpful.. we took the bus into the city centre which was easy and convenient.. price was very good
Stayed in July 2022
Reviewed: June 26, 2022
Huilin
Spaina little bit older about the design
Stayed in June 2022
Reviewed: August 8, 2021
Jacob
DenmarkThe staff during breakfast was too busy. It was quite clear that the breakfast capacity was not high enough, compared to the number of guests that had booked/payed for breakfast. There was constantly missing bread, coffee etc, and the staff was doing their best, but was clearly undermanned.
The room was nice, but the carpet was worn and dirty.
Stayed in August 2021
Reviewed: August 6, 2021
Hasan
NetherlandsBreakfast was limited and basic. All towels had the old damp smell. One day the room was not cleaned properly and no accessories were given.
Location
Stayed in August 2021
Reviewed: May 23, 2021
Nadia
FranceThe location on the map apps is not updated, it does not lead you to the hotel. You'd rather take exit 31 to Aix and then turn left at the circle, then again left at the next tiny circle.
friendly staff, good breakfast, good room service.
Stayed in May 2021
Reviewed: April 20, 2024
Raj
United KingdomThe airconditioning system was not working properly. I had to open the window throughout my stay - which is not ideal due to the noise.
Breakfast and dinner services was good. The menu needs to vary a little bit.
Stayed in April 2024
Reviewed: January 11, 2024
Mark
United KingdomThe facilities, in the room, the restaurant food availability.
Location
Stayed in January 2024
Reviewed: August 31, 2023
Karolyn
United KingdomA bit run down in general.
Convenient for motorway.
Stayed in August 2023
Reviewed: August 26, 2023
David
SpainLocation
Staff were good. Food was very limited but what we had was good and plentiful
Stayed in August 2023
Reviewed: July 16, 2023
Simon
FranceTired rooms, dirty tired carpets , old bathroom like an old campeneal hotel really. Novotel used to be much more up market.
Good parking
Stayed in July 2023
Showing 1 - 25
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