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2 Rue Hector Malot, 12th arr., 75012 Paris, France
15 August 2016
눉The reception guy can't even speak English!!!thats the first 4 star hotel I've experienced with language difficulties. Have no sense of service and use more than 20 mins to do the check-in, I still think they charged me twice for the room cause I received the notification from my first card says payment success and they asked me for the second card.
눇the room is clean and tidy
13 August 2016
눉No complaints at all.
눇Great hotel. Staff helped with early check in.
14 August 2016
눉Room I received was not the room I believed & anticipated I had booked Travelling with two young people 11& 13 - thought I had booked two sofa beds but assume confusion arose as age 13 is classified as adult We had a queen bed & a sofa bed & whilst far from ideal was comfortable enough Lack of storage space for clothing was a real issue--only hanging space really - given that we were three people there for a week -we had to keep most of our clothing in cases which looked untidy & made room feel more cramped than it actually was We stayed for seven nights - perhaps this length of stay is unusual Breakfast ( continental ) seemed to be overpriced at 18 euros per person per day in the hotelwhen you consider a croissant or pain au chocolate fresh from a patisserie was 1 euro Square outside the hotel surrounding the gare de Lyon seemed to be a meeting place for groups playing backgammon & other board games but throughout the day seemed to also have lots of drinkers & homeless & beggars I walked through there very early one morning & it was clear that many people had been sleeping on benches & in the construction area There was a rat scurrying back & forth in plain site of everyone & no one seemed concerned Perhaps it was ratatouille (from the animated film ) I would not have let my family walk there unaccompanied at any time of day Upset & concerned by the number of families around this area sleeping rough - prevalent all over Paris - even in the champs élysées & near the Eiffel Tower
눇Staff were very helpful & their English put my schoolgirl French to shame Hotel was modern & spacious - rooms were comfortable bright Beds were comfortable & bedlinen crisp & white & rooms were cleaned daily Mini fridge was useful for chilling drinks & storing snacks A request for extra pillows was met quickly Had we not been family ---the glass shower might have been an issue but fogging switch on glass gave no end of fun & it was a bonus that toilet was separate Pool & fitness room were a welcome addition which we did use but not as frequently as we wished we had The front entrance ( I assume ) which leads into a square next to the gare de Lyon - had some construction work was going on (in the square ) & looked a little unsightly The back entrance which is the only road that taxis etc can access can also be unsightly particularly in the morning but the hotel entrance & foyer all made up for that Easy access to metro / train / bus & taxi & über from hotel Also easy access to blue line L'euro open bus tour which we used Did not have breakfast there but Ate in the hotel restaurant once for evening meal & meal was superb - not inexpensive but little in Paris is ?! For family health reasons we also had room service on our last night & that was a real treat - well presented & prompt Lots of places around this area to have breakfast & evening meal Supermarkets nearby & a monop - a small mono prix had fresh baguettes sandwiches & drinks Gare de Lyon is amazing & the clock tower is stunning - visit the station if only to marvel at the sheer size ( three floors ) & number of shops & to see the incredible Le train bleu One day I will eat there Would definitely use Novotel / Accor again & would use this hotel if I visit Paris again
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