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Place du Slalom, 73440 Val Thorens, France
20 January 2016
눉The resort is 5 star however the service was a little 'hit and miss'. Some staff were excellent while others needed more training. For example at breakfast, sometimes we were asked what we would like to drink while other days after waiting some time I had to get the attention of the wait staff. Some days our dishes would remain uncollected cluttering up our table while other days they were removed in a timely way. It seemed irrelevant whether the restaurant was quiet or busy. As the Pashmina is new I appreciate they are still training staff and I would expect their service standards would improve in the next 12 months. The hotel does not cater for children in the menu. There is no children menu and the restaurant and half board provided 'gourmet' meals that my daughter was unable to eat. When asked for a child's meal we were only offered a pasta dish but that was the only option. Unfortunately, it meant we had to eat out each night. The room service menu was very limited as well. These are not things I associate with a 5 star restaurant either.
눇The Pasmina was very new, beautifully decorated and the room (we were upgraded to a junior suite) was spacious, comfortable with a glorious view. I love the L'Occitane products in the rooms and the staff at the 'in house' Ski Shop were fantastic. We loved the outdoor spa and the indoor spa and pool area was lovely. The resort is ski in / ski out for experienced skiers. Beginners/ novice skiers really need to take the shuttle a few minutes to the ski run (or walk a couple of hundred metres to where the green runs start). Our breakfast was included and this was lovely. There were some great juices and bakeries. The hot food was somewhat limited. Only omelette and boiled eggs were available. I noticed some people ordered something else but this was never offered on indicated.
17 January 2016
눉the breakfast was poor
눇all the other thing ( Service, spa , Clean room etc... ) was fantastic
19 January 2016
눇Great decor, design and facilities, excellent food, friendly staff, nothing too much trouble.
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