this room is super cleaning. so satisfied.

Stayed in March 2024

It iwas too far for me to get to the grotte

Because it is apartment hotel

Stayed in July 2023

The AC did not work at all due to mechanical problem. They said that it will soon be resolved and repaired but not during our stay. Contact hotel before your stay and make sure that the AC has been repaired. Wifi dead no reception at all.

Location it is 15mins quick walk and 20-25mins walk easy pace to the Lourdes Grotta. Staff very helpful. Room was good size. Kitchen facilities good.

Stayed in June 2023

Beds we're very low down very small narrow for adults, mattresses very bad, pillows very bad.aircon wasn't great

Locations

Stayed in June 2023

Noise, Hotels beside are very noisy

Appartment was fine

Stayed in October 2022

Rooms are small, and there are 4 parking spaces for 30 rooms. Good luck getting one.

Good location in town.

Stayed in August 2022

Cleaning services and welcoming

Stayed in July 2022

When we made our reservation we received a privilege genius upgrade from Booking (a 30m2 triple room); how surprised when we arrived at the hotel to be put in a regular double room, about 20 m2, which did not correspond neither to the Booking pictures nor to the description. After a few phone calls and a long discussion with the receptionist and after showing him the print-screen pictures of our reservation, we finally got the room we had booked. We were even more surprised to notice that the hotel description for that same type of room had been amended on their Booking site about one hour after our arrival the same evening! There was no air conditioning ( even if clearly mentioned in the booking description). The system had been switched off in all the guest rooms and remained off for the 8 nights that we spent in the hotel. While talking with other guests, some long term guests, the situation seemed to be like that for quite a while... Fortunately, we could get a fan from reception. Rooms were supposed to be cleaned and sheets and towels changed after 4 nights but that was not the case anymore. We had to get our clean towels and linen ourselves from reception and bring down the used ones... same thing for the rubbish bags....

The staff was nice, very helpful and responsive. The room issue we had on arrival was rapidly solved. Some electric bulbs which were broken in our room were repaired on the same day. The staff let us borrow a fan to compensate for the missing air conditioning. The internet was very good. The rooms were in a fairly good state and clean. It was possible to do your laundry at the hotel for €7. You could also borrow kitchen equipment at reception. The hotel is situated in a quiet area but still at walking distance from the Sanctuary, shops restaurants, bus stop...

Stayed in June 2022

The wifi never worked

The price was good and it was nice having a kitchen.

Stayed in April 2022

Internet connection is almost zero. We would leave our mobile phones by the door as the signal is only up to that point. Only 2 small pillows. The lamps on the headboard were unsafe, as we would hit our heads as we sit upright and leaning our backs to the headboard is impossible because they lamps were attached right there! There was no room service, nobody took the garbage and replaced linens and we were only given two tissue rolls that were 'half-way" used

The hotel location was only a 10-min walk to the Sanctuary. Friendly and helpful staff, most especially the receptionist, she was bubbly and funny! Room is a clean, has kitchen facilities, which was very convenient for us because we could have coffee anytime of the day (or night). The air-conditioning is on "automatic" setting. Hot water is abundant.

Stayed in May 2022

Nice room close to old town.

Stayed in May 2022

Like most hotels in Lourdes, this one does not have much character. it is aimed at people staying a single day for a low price. Fine for that purpose.

Very low price for clean and decent studio in the center of Lourdes. We could park our motorcycles in front of the hotel.

Stayed in March 2022

Clean and comfortable apartment. Also has a small kitchenette to prepare meals. The mattress was pretty comfortable too and the night was quiet.

Stayed in November 2021

no balcony

very calm atmosphere, good to say facility of small kitchen with enough utilities, nice view outside , it’s 5 minutes walk from Grotto, the amazing land is Lourdes always , staff was good , it’s ideal place for couples , families

Stayed in December 2021

The smell of a cigarettes in the room as somebody smoked there before. Bed could be more comfy.

The location is convenient, about 14 minutes of walk from the Sanctuary of Notre Dame of Lourdes, peaceful location, easy to park the car. The room was convenient and had everything we needed

Stayed in October 2021

Little bit far by walking(20 min 1-1.5 km) from activities.

Good for short stay, all what you need from an hotel as visitor for 2 days

Stayed in October 2021

shabby quilts, not 100% clean.

Bathtub, good kitchenette, quiet neighborhood, helpful and multilingual front desk staff, good value for cost.

Stayed in October 2021

Calm place and very friendly staff.

Stayed in September 2021

Nothing

Very clean, friendly staff, reasonably close to the lourdes grotto. Microwave, kettle and cutlery all available in room

Stayed in April 2024

There is no heat!! Their claim of heating system being repaired doesn’t stand when electric ones have been installed in all the rooms.

Location

Stayed in October 2023

Nothing

The beddings are clean. Near the city center. Staffs are very accomodating and friendly.

Stayed in November 2023

Location

I did not take breakfast

Stayed in October 2023

We have stayed there many times and always enjoyed our stays. The hotel is clean, good location and the staff quite nice. Our only problem is that the air conditioning was not working!! With this summers heatwave we were concerned. They did offer to live us to another hotel or give us a couple of fans. We choose the latter and it worked out okay. They said they told Booking.com but that they did not update the website. So just a word of warning, if you have a health problem, make sure you contact them to make sure you have AC.

Stayed in September 2023

The Ac didn't work was a very hot day. Unbearable for the small kids and old people. After alot of persuasion fan was provided. At first our request was denied by the staff. Very rude customer service. Not clean rooms smelt bad of food. We have previously stayed here and it was good but this year it has been very bad.

Nothing. Have previously stayed here but the standards have fallen greatly.

Stayed in August 2023