89-91 Mount Pleasant, Liverpool, L3 5TB, United Kingdom
#69 of 104 hotels in Liverpool
Guests' ChoiceBased on 408 hotel reviews
7.6Cleanliness
8.4
Comfort
8.2
Location
8.9
Facilities
7.6
Staff
8.8
Value for money
7.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 April 2024
Victoria
United KingdomClean and comfortable. Friendly welcoming staff Great location
Stayed in April 2024
Reviewed: 11 April 2024
Tracey
United KingdomIt was very clean being a house keeper myself I notice things more very good quality bedding pillow and quilt . Staff very friendly. Having a twin room there was loads of space to move around room. you get what you pay for would befo recommend it. Great location better then thought 5 min walk to main shops and everything eles just perfect .
Stayed in April 2024
Reviewed: 7 April 2024
Marlstua
United KingdomQuite a lot of noise early hours of the morning but we're in a city so this is expected
Last minute booking. The price was excellent for a Saturday evening. The room had everything we required for the one night. Very friendly staff. The room was comfortable.
Stayed in April 2024
Reviewed: 28 March 2024
Moore
United KingdomCentral location
Central location
Stayed in March 2024
Reviewed: 26 March 2024
Louise
United KingdomOnly thing I could say is that the air conditioning kept knocking, but apart from that every else was bob on
Stayed in March 2024
Reviewed: 17 March 2024
Mark
United KingdomNo do not disturb sign Being told by cleaning staff I needed to be out of the room by check out time 45 minutes beforehand.Felt I was being hurried out room for their convenience
Very clean and comfortable . Staff friendly on arrival.
Stayed in March 2024
Reviewed: 13 March 2024
Philbykiid
IrelandThe hotel was very close to the station. A 5-10 minute walk away. The room was nice and quiet. It was relatively dark and the bed was comfortable
Stayed in March 2024
Reviewed: 18 February 2024
Lily
United KingdomThe hotel and room was a little old-fashioned. The shower had a very weak water pressure and was difficult to control the temperature.
Great central location and very helpful and friendly staff. Room was clean and warm, and the beds were comfy. Plenty of pillows and duvets. Good wifi connection.
Stayed in February 2024
Reviewed: 14 January 2024
Maria
United KingdomYou do need to navigate quite a steep staircase.
Great location, friendly and welcoming staff. Excellent value for money.
Stayed in January 2024
Reviewed: 14 January 2024
Lan
United KingdomIt was quite cold especially the bathroom although there was a separate radiator in the bedroom that could be turned on but this was on a timer.
It was clean and modern. Staff were polite.
Stayed in January 2024
Reviewed: 11 January 2024
Mastin
United KingdomSome parts of the room were a little outdated (such as the bedding) but this didn't effect my stay at all! I couldn't find any temperature control but this wasn't much of an issue as they provided about 3-4 layers of bedding.
Room was bigger than expected, had a microwave, kettle and sink and was comfortable and clean!
Stayed in January 2024
Reviewed: 18 December 2023
Andrew
United KingdomThere is no breakfast offering. There are obviously retail stores nearby, however without a fridge in the room there is no way to keep dairy products etc fresh for the next day.
The hotel is perfectly located close to the city centre. The room and in particular the bed was extremely comfortable.
Stayed in December 2023
Reviewed: 20 November 2023
Laura
United KingdomNothing
Location was great for city centre and also the Philharmonic Hall which was why we were In Liverpool. Hotel was secure, comfortable and clean. Staff were really friendly and even took us up to our room on arrival. Tea making facilities were plentiful and good quality. The car park recommended by the hotel was a few 100 yards down the road and really cheap compared to some others in the area.
Stayed in November 2023
Reviewed: 16 November 2023
Amber
United KingdomIn the bathroom there was toothpaste left from a previous person who had stayed on the tap and the shower appeared to have some mould around the tiles
The property was nice and in a good location, perfect for us as we were just staying 1 night
Stayed in November 2023
Reviewed: 15 November 2023
Chris
United KingdomCheap & cheerful
Stayed in November 2023
Reviewed: 12 November 2023
Dennehy
United KingdomFelt under massive pressure to leave early due to the cleaning staff outside my door. Check out was 10:30 and yet, from 8am I felt like I had to leave hearing the staff lightly complaining about not having access to the room. If check out is 10:30 then it’s 10:30!
Warm, clean, good facilities and quiet
Stayed in November 2023
Reviewed: 16 October 2023
Hannah
United KingdomMattress wasn’t the best.
Friendly staff. Clean and tidy. Excellent location. Practically next door to cheap 24 hour car park.
Stayed in October 2023
Reviewed: 15 October 2023
Jameson
United KingdomThe bed and matress, wasn't very comfortable. Pillows were very heavy and not very comfortable. Could do with more lightweight duvet and softer pillows.
Location, facilities.
Stayed in October 2023
Reviewed: 3 October 2023
Jane
United KingdomNice host. Lovely room with brilliant facilities.
Stayed in July 2023
Reviewed: 1 October 2023
Michael
United Kingdomthe car parking was 100 yards away but was cheep £5 for 24 hours.
the location was good,
Stayed in September 2023
Reviewed: 25 September 2023
Nikki
United KingdomThe room was spacious, it had an amazing shower and near to pubs and restaurants.
Stayed in September 2023
Reviewed: 18 September 2023
John
United KingdomLocation
Stayed in September 2023
Reviewed: 13 September 2023
Richard
United KingdomMany be some UHT milk so it would last better over night.
They don’t do breakfast.
Stayed in September 2023
Reviewed: 7 September 2023
Barry
United KingdomGood location, good price, and cheap car parking nearby.
Stayed in August 2023
The Mumbles, UK
Marbella, Spain
Weyregg, Austria
Haytor, UK
Gerlosberg, Austria
Daylesford, Australia
Montville, Australia
San Casciano dei Bagni, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content