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31-34 Queen's Gate, Kensington and Chelsea, London, SW7 5JA, United Kingdom
21 January 2016
눉Room big but very cold - Windows (single glazed) didn't close properly. Floor slightly worn fabricated planks - no carpet. Bathroom not clean- sink grubby and blocked. Shower hose leaking badly. These were addressed after complaint but the work created a leak in the sink waste that then dropped into the waste bin. Not good enough for 220 quid per night!
21 January 2016
눉Cooked breakfast was only luke warm as the heater did not have hot water in the lower heating chamber. The staff said they never used this method which accounts for why the food was almost cold. The lady in the restaurant was apologetic but clearly didn't know how to use the heater correctly. Reception staff were keen to address the problem.
눇Comfortable bed soft matress, very good. Small but adequate room. Bathroom clean but usual grubby dirt around shower cubicle door rails as found in most hotels. I would use the hotel again
19 January 2016
눇Excellent location, friendly and helpful staff, comfortable bed
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