Outside needs updated, better hotel than appears

On beach, close to care home visiting relatives

Stayed in February 2024

No children's menu in the bar , I split an adults meal between the kids which seemed to work well

Location was lovely, there was a Seaview from our room. Exterior a little tired but indoors lovely

Stayed in April 2024

Building looks very tired on the outside although the inside was surprisingly good. Struggled to get hot water in the shower, had to leave taps running for 10 minutes before water started to warm. The restaurant was closed which was disappointing as this was not stated anywhere. Had to chase down menus at the bar surely these could be readily available? Also this is in April and cold, rooms too hot and needed window open all night. For a Best Western it was not up to their usual standard but also appreciate it is off season.

Had electric car charging which was a nice surprise. Easy to access and lots of parking.

Stayed in April 2024

The exterior looks awful! Not the greatest of introductions to the hotel. Looks like an old council building that’s been condemned. Extra charge for dog which wasn’t clear.

Big, comfy rooms, nice staff, next to beach.

Stayed in March 2024

Sausages didn’t taste cooked in the middle, couldn’t eat them. Everything else was good

Staff extremely helpful and friendly

Stayed in March 2024

Light switches confusing! Breakfast too expensive @£11.95.

Packet of Maltesers most appreciated. Also bottle of water and 2 soft drinks. Welcome letter.

Stayed in March 2024

Need to get the swimming pool up and running again.

The hotel is being revamped which is really great news. The staff were friendly and the breakfast was good.

Stayed in December 2023

N/A

The hotel was absolutely amazing, the exterior don't match the interior which is amazing. The outside looks like it needs updating looks like council block from "only fools and horses"but the inside is a classy hotel the staff are attentive. Can't comment on breakfast as I choose not to eat but the bed was comfortable amazing high quality nice big TV.. room with a view that's is priceless... exceptional clean

Stayed in March 2024

Could do with a snooker or pool table

Service with a smile

Stayed in March 2024

The evening meal.

Comfortable bed, room has been improved since visit last year. Choice at breakfast was good. Lovely staff on reception. Parking available. Location by the sea.

Stayed in March 2024

I was appalled by the dinner arrangements. Dinner was served in the bar where guests had GB news and Nigel Farage inflicted on them while they ate. Guests should not have to listen to biased extremist right wing propaganda and my opinion of Best western (and my likelihood of returning to this hotel chain) has reduced as a result of this situation

room was clean and well appointed. Breakfasts in the restaurant were very tasty and quickly served

Stayed in March 2024

Hotel was undergoing a refurb.. Electric car charge did not work which we were not expecting to use... was just a disappointment after plugging in for the night

Friendly staff, comfortable bed, good breakfast. Room was cosy and warm

Stayed in March 2024

Theresa on reception was very attentive and helpful giving us ideas for things happening in the local area. Bar well stocked and the lady at the bar made a mean latte. Pleasant and comfortable room with ample free parking. Beachside location

Stayed in March 2024

This review is hidden because it doesn't meet our guidelines.

Nothing to say

Good staff

Stayed in February 2024

The hotel needs a bit more love in terms of the condition & finish of the corridors e.g. doors and the room decoration which are showing their age.

Very pleasant reception, lounge and bar area and decent breakfast provided. Comfortable beds and great location just next to the promenade.

Stayed in February 2024

Breakfast was not worth the cost and i only had it the first morning, i then purchased elsewhere as i was working and needed a good breakfast, trying to check out early on the morning was bad, i had to call the number as even though i shouted (as per note left on the reception desk) the member of staff was too busy watching football.... loudly, then when he finally came he then left me to let someone in and had a chat before finally allowing me to check out.... it caused me to be late for work so i will not be staying again.

Bed was comfortable, check in was easy, parking was easy and hotel had a lift

Stayed in December 2023

I had booked a room with shower, and there only seemed to be one room available suitable for guests with mobility challenges. As the previous guest wanted to stay an extra night, I was allocated a room with a bath. Then was able to change rooms the next day. As it was between Christmas and New Year food was only available in the bar area. Food was very limited, would have loved some vegetables. The beach was very close, but the surrounding area was very run down ( no fault of the Hotel). Needs some investment.

Staff were very friendly and helpful. Bed was comfortable, room was clean. Tea/coffee making facilities available. TV was working. Car parking available and free for residents. Near the beach, cinema and fitness centre. New Year's Eve dinner was great. Heating in the room was good.

Stayed in January 2024

The dinner arrangements on the first night were very peculiar; the dining room was closed so we were put on a table at one side of the bar, where there was no-one else dining. In addition, the meal I chose had cheese sprinkled all over it, which had not been mentioned on the menu, and which I don't eat. So I had to have my meal cooked again while my companions finished theirs. We ate somewhere else on the second night. The breakfast was ok, but it would be much better to have more fruit available, eg prunes, orange segments, apricots etc rather than a fairly ordinary fruit salad. There was no muesli and the waitress didn't even seem to know what it was - she offered me porridge!!

The room had a lovely sea view and a new bed. It was clean and supplied with what we needed - toiletries, towels, tea/coffee etc. The location of the hotel was perfect for what we wanted.

Stayed in February 2024

dinner and breakfast, Fish - batter inedible; chips lukewarm; breakfast, beans congealed, veg sausages frozen inside, mushrooms tinned. Horrible

Staff great; room lovely; food horrible.

Stayed in February 2024

A bit run down

Staff were very good

Stayed in February 2024

The bar area was very cold. I appreciate it was January and it has a very high ceiling but it could have been warmer. There is maintenance going on at the hotel but they really need to step this up as it could be a fabulous hotel if it was renovated well.

The room and bathroom were spotless and the bed was firm and comfortable. The staff were friendly and helpful. The food was good for the standard of the hotel. The location is the reason we stayed there as it's a 2 minute walk to the beautiful Aberavon beach which was perfect for our dogs.

Stayed in January 2024

It's on its last legs, not the fault of the staff.

Staff do a good job

Stayed in January 2024

Very friendly staff, felt welcome. Amazing location, opposite the sea. Good breakfast and dinner options Comfortable room

Stayed in January 2024