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  5. Reviews of AC Hotel by Marriott Birmingham

Reviews of AC Hotel by Marriott Birmingham 4 stars

160 Wharfside Street, The Mailbox, Birmingham, B1 1RL, United Kingdom

#11 of 70 hotels in Birmingham

Guests' Choice

Review score

Based on 2332 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 27 March 2024

    10
    Great value stay
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Fantastic location, nice room, huge bed, plus a special mention for the excellent reception staff who were very welcoming

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Great stay
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Got very hot in the room when the ac switched off and unable to open a window

    Very modern, clean and great location

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Fantastic location. Great value.
    • Leisure trip
    • Group
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Great location. Friendly, helpful staff. Really good breakfast with a wide variety of good quality food.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Great and inviting environment but needs to work on noise
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    I irks being done near my room and didn’t have the best sleep

    Comfortable and close to the city

    Stayed in December 2023

  • Reviewed: 10 March 2024

    10
    Fab location staff amazing.
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    Great location for exploring Brum
    • Leisure trip
    • People with friends
    • Guest room, Twin/Single Bed(s)
    • Stayed 1 night
    • Submitted via mobile

    The rooms and corridors are a bit dark and could do with being brightened up. Nescafé coffee yuk!

    The location is great. At the Mailbox and close to parking, New Street Station, Grand Central. We visited Alexander theatre which is a 5 minute walk.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    10
    Loved our stay and have booked to stay again
    • Leisure trip
    • Couple
    • Superior Queen Room with Water View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Excellent Clean Friendly stay

    Stayed in February 2024

  • Reviewed: 6 March 2024

    7.0
    Good for what we wanted
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Fridge in room was noisy

    Location perfect for city centre visit

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Good location room comfortable but the sofa in the room was all cracked and worn !
    • Leisure trip
    • People with friends
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    The room had a kettle with coffee and tea sachets but no large cups/mugs to use plus no biscuits !! Just small cups for the coffee machine .

    Fabulous location

    Stayed in March 2024

  • Reviewed: 26 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Guest room, Twin/Single Bed(s)
    • Stayed 1 night
    • Submitted via mobile

    Nothing but would be nice to get a few biscuits with the tea and coffee the small 2 packs would of been a nice touch

    Room lovely view comfortable bed 🛌

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Auto centralised heating

    Stayed in February 2024

  • Reviewed: 26 February 2024

    10
    Nothing everything was fantastic
    • Leisure trip
    • Couple
    • Superior Queen Room with Water View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely place to stay all staff are so welcoming and friendly and go out of there way to ensure you have the best stay at the hotel. Thank you to the amazing house keeping team for making our rooms immaculate and the reception desk people lan and Priya, and the other hard working reception staff for making me and my girlfriend feel so welcome like we're at home

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    All amazing and friendly
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Nothing everything was fantastic

    Lovely place to stay all staff are so welcoming and friendly and go out of there way to ensure you have the best stay at the hotel. Thank you to the amazing house keeping team for making our rooms immaculate and the reception desk people Ian and Priya, and the other hard working reception staff for making me and my girlfriend feel so welcome like we’re at home

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room with Water View
    • Stayed 1 night
    • Submitted via mobile

    More water in the rooms would have been a bonus as after a long day of walking both the bottles were drunk. But I know there was a water fountain in the lobby as well

    Location was great, being able to leave our luggage earlier than we could check in was a huge help

    Stayed in February 2024

  • Reviewed: 24 February 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Superior Queen Room with Water View
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff and relaxed atmosphere.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Overall all good and satisfied
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Water View
    • Stayed 2 nights
    • Submitted via mobile

    I was not informed I have breakfast included.. I had to ask

    Location

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room with Water View
    • Stayed 1 night
    • Submitted via mobile

    We didn't like the bed. It was so uncomfortable and rather small . Also, it didn't feel safe it felt like the legs on the bed were moving, and maybe too much pressure they would snap. And also we didn't like how we couldn't open the door in the room to let some air in , apart from that it was a lovely place and a lovely stay.

    Mostly everything

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Anniversary night nice comfy stay
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Comfortable and cosy

    Close to the amenities

    Stayed in February 2024

  • Reviewed: 9 February 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Superior Queen Room with Water View
    • Stayed 1 night
    • Submitted via mobile

    Nisha was very helpful and cooperative

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    Great will stay again
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Nice location

    Stayed in December 2023

  • Reviewed: 1 February 2024

    10
    Great location, we wouldn't stay anywhere else in Birmingham.
    • Leisure trip
    • Group
    • Deluxe, Guest room, 1 King
    • Stayed 1 night

    Everything was good. I cannot fault this hotel. This is our 3rd visit.

    Reception was very efficient and friendly, very easy check-in in and out. We were upgraded to a room with a canal view. Room was large and clean, with a Nespresso machine and a kettle.Location is exceptional, close to all the restaurants etc. Price was reasonable for the location being perfect. Bar staff were friendly and they also had a cafe which looked really nice. We also had a discount on parking in the Mailbox as we were staying at the AC.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    9.0
    very comfortable large rooms very comfy pillows and bed
    • Leisure trip
    • Couple
    • Guest room, Twin/Single Bed(s)
    • Stayed 1 night
    • Submitted via mobile

    nothing

    location

    Stayed in January 2024

  • Reviewed: 28 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was lovely to stay at this hotel. near to restaurants and bars . In a lovely place. The staff was so lovely and nothing was to much trouble would stay again .

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    Good but need friendly staff
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    I had a query on room charges. When I asked reception I was left standing for 10 minutes or more with a girl at the computer but no explanation. She did say she couldn’t work out our booking but didn’t a solution to my extra credit card charge. She just told me to email if the charge stayed on my card. Not very nice at all.

    Breakfast was great. Location and facilities where great.

    Stayed in December 2023

Showing 1 – 25

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