Check out was kind of early

Clean

Stayed in April 2024

Perfect location, very easy to commute to town center via bus stop right outside the hotel. Clean and comfortable stay. The staff was very helpful, prompt in responding. I totally recommend it.

Stayed in April 2024

Would have liked a plug, so I could have had a bath.

Quiet and comfortable. Ideal distance from Edinburgh Central. Welcoming, clean and convenient. Nice hot shower. I slept very well, due to quiet, peaceful environment. Don't usually sleep easily away from home.

Stayed in April 2024

Low shower pressure.

Stayed in April 2024

I think for what ,I paid it was good value for money.

I didn't have breakfast. Good value for money and good location.

Stayed in April 2024

none

great location and common room

Stayed in April 2024

The hotel is far from the city centre.

The hotel was clean. The decoration of room is nice.

Stayed in April 2024

I do however think that the management of this hotel would do well to spend a couple of nights in each of the rooms; during that time they would figure out a few things that would improve the guest experience! Firstly, the room needs coat hooks! Edinburgh is cold, wet and windy so guests will generally have at least one, perhaps several coats. These need to hang up, especially when they are wet. There are no coat hooks to do this on, so I was left to precariously drape my rain jacket over the armchair thing, which meant I couldn't sit on it when the rain jacket was wet. It isn't enough to suggest we put them on the clothes hanger thing, because there weren't enough coat hangers and they wouldn't dry there anyway. Secondly, I was baffled by the lack of a "do not disturb" sign for the door. I was sometimes out late with my colleagues and wanted a lie-in the following day. Or I was out early, before the cleaning service started in the hotel. The cleaning service would call every day before ten in the morning, and I had no way of signalling that I didn't want them to clean my room / wake me up. I tried asking them, but wasn't able to properly communicate what it was that I wanted. Perhaps I just couldn't find the sign? Thirdly, there's a prominent sign above the bedside drawers saying that the hotel is not responsible for property left in the room in excess of £50, even when the room is locked. This is ridiculous for a hotel that aims to support modern holidaymakers or business travelers. What was I supposed to do when I went out in the evening for dinner? Take my suit

I stayed here while attending an academic conference at the Pollock estate (the hotel is well situated for this!). I stayed in room 5 and have some feedback about it. In general the room was good, and I enjoyed not having to faff with check-in & check-out etc. The autonomy is cool and the room and furniture were generally as I expected given the photos on the website and the price-point of the hotel.

Stayed in March 2024

The self-check-in email was not shared prior to our arrival. We waited outside for assistance, but no one responded for 15 minutes.

great location

Stayed in April 2024

This room was in -1 floor, under level of road. View was bad :-D.

Cheap, nice, private bathroom. Close to city center.

Stayed in March 2024

Water pressure for taking baths was a little bit low. There is a stain on a bedsheet that I didn't like.

Location, price. There are some free parking lots nearby in upper street. Also I should mention that our bed was so comfortable and massive.

Stayed in April 2024

Can only fault the stairs to reach 1st level, when you have suitcases.

Room was comfortable and big for three people. Beds were very comfortable after a long day of sightseeing. Bus stop very close by easy 15 minute ride to city centre.

Stayed in April 2024

The cleaning staff only did bare minimum, the rugs were not cleaned and bed linen not changed for all 4 nights

Easy check in and check out, comfortable and with accessible transport

Stayed in March 2024

We had a queen suite which was great and fitted all three of us into the room nicely, with lots of room additionally.

Free parking spaces on the drive were great! We managed to get parked everyday, really good for us as we were travelling with a baby so easier for access purposes!

Stayed in March 2024

seen staff

room warm and clean

Stayed in February 2024

The shower was not very good. The water was either too cold or too hot.

The room was clean, with a comfortable bed and good amenities. The instructions for getting the keys were clear and easy.

Stayed in February 2024

Low pressure of water in shower

Cheap and good location

Stayed in February 2024

Nothing

Easy parking, nice and clean room. Large and comfy bed. Spotless.

Stayed in February 2024

Good location. Clean and nice place.

Stayed in February 2024

Very clean and comfortable, nicely furnished and spacious room.

Stayed in January 2024

Nothing

The self check in and out was very convenient

Stayed in January 2024

Room was very small and no staff around when we needed them.

Room was clean and warm.

Stayed in December 2023

Unfortunately we were on the ground/basement level and sometimes felt a little out of the way, not too keen on the lack of visibility of a friendly face.

The location was clean and tidy, although it was a bit away from the centre that helped in a way.

Stayed in January 2024

Heater was a little high. Loathe to change radiator settings

Check in was easy and efficient

Stayed in December 2023