We were not given the room we booked on Booking.com, which we specifically chose for the period features. We were given a room in the modern annex. However, after an unhelpful member of staff on the desk finally found someone in charge to speak to, they upgraded us to a lovely room. It did upset me to begin with, but it was resolved. The lounge area was unattended when we arrived for a coffee on Sunday evening.

Location was ideal for Stratford on Avon town. The hotel was old and had lots of character and charm. The breakfast was excellent with good quality food.

Stayed in April 2024

Price of breakfast Overpriced and no justification for surcharges. Reception staff mainly absent from desk...long waits.

Good service , as colleague had a dog ù..very thoughtful. Excellent gardens for strolling

Stayed in April 2024

Dinner menu. Too many vegetarian dishes and not enough plain food. Price of breakfast. Breakfast was too expensive for someone who only has toast, marmalade and a cup of tea! Could be a proper menu not just one price for anything. Lounge; twice when we went in there it was too cold to sit and read.

Good swimming pool, sauna, steam room, changing rooms etc. Very clean. Clean room and hotel generally although some communal areas looked rather 'well worn'. Comfy bed. Polite, helpful staff

Stayed in April 2024

Good welcome and staff responsive to requests. Breakfast was excellent. Enjoyed spending time in bar. Room was clean and well presented. Took our dog and the grounds made for an easy stay.

Stayed in April 2024

An excellent breakfast with quality ingredients was spoiled somewhat by being served with toast made from thin pre sliced bread. There are several artisan bakers in the area.

Very comfortable room/suite at a good price located in the old part of the hotel. (People with mobility issues would struggle but we liked it) Just a short scenic walk from most tourist venues including the theatre.

Stayed in April 2024

Dinning room leaves much to be desired, it desperately need refurbishment . The wallpaper is very dirty. The staff who served us forgot our starter and brought the mains after a good 15min wait , the cost of the two burgers and a mid range bottle of wine can to £77 NOT IMPRESED ! Breakfast wasn’t much better I ORDERED FULL ENGLISH with no bacon or tomato when it came there were no eggs either. My wife’s full English had overcooked scramble eggs the tomato was hard and the mushroom was undercooked and dry, not bad for £24 per head. Would I stop here again, well yes I would as the hotel is great but I would not under any circumstances eat here, there are many restaurants and cafe just a short walk away. It’s such a shame but I don’t think that they covered the restaurants expenses on the one night we ate there.

Bedroom and the majority of the public areas were very good, and it was only 15min walk from the centre of town.

Stayed in April 2024

A little dated in parts and I think due for a refurbishment in some places . There was quite a lot of dust around the place . I know it’s an old building but there was a lot of dust on top of the curtain rails in the main lounges . Also in our bedroom, cobwebs from the smoke alarm and also on the beams . If fact you could see where someone had drawn in it . The rest of the room & bathroom was clean I just think a regular deep clean is needed across the hotel .

Great location & good staff . It was our anniversary so had an upgrade & some chocolates which was a lovely touch . Large room . Good breakfast apart from extra supplements.

Stayed in April 2024

We found facilities, food and drinks were very expensive. Also room wasn't ready dispite have booked a few weeks ahead and I asked for a twin room as I was sharing with my daughter only to find that they only had a king that the had to be converted to a twin while we were unpacking!

The grounds were beautiful and it had the benefit of a swimming pool

Stayed in April 2024

Aircon not switched on but staff brought a fan to room on request.

Staff in restaurant we all lovely and food was delicious. Lovely selection for breakfast and dinner was excellent.

Stayed in April 2024

Nothing, all was very good

Location to the centre of Stratford is great. The period features of the hotel make it a nice place to stay in keeping with the area and the spa and pool area are clean and good quality. The spa treatments are very good but quite expensive.

Stayed in April 2024

Perfect location,gorgeous ‘Stratford’ feel to it and then staff at check in were very helpful!

Stayed in April 2024

Having to pay £7 for parking for a flock of birds to poo all over my car and having to spend £15 to get it cleaned . So all in all cost me £22 to park my car in a hotel car park that I feel should have been included in the price of the hotel .

Lovely building quirky in a great location

Stayed in April 2024

Breakfast was mediocre

Location of hotel was excellent

Stayed in March 2024

We're charged 2 different prices for same 2 drinks. Staff did rectify after we queried Having to hunt for tea and coffee facilities in room . Hidden away in cupboard.

Location, friendly staff in restaurant and reception

Stayed in April 2024

Paying for parking

Pool Location

Stayed in April 2024

Check in was complex and a few people were involved Some staff were fantastic Others were very nice but possible new ?

Location Clean Pool

Stayed in April 2024

Great location and grounds

The staff were very kind. Special mention goes to Alan in reception who went the extra mile in helping us. Beth on the bar was also very welcoming

Stayed in April 2024

Bedroom a little tired decor yes

Swimming pool fabulous. Lounge and bar very comfortable

Stayed in April 2024

Pool area could be made more inviting. Is described as spa but wouldn’t suggest it’s spa like.

Nice location and clean

Stayed in March 2024

Had to pay for a latte should have been included as was coffee and tea.

Breakfast very good.

Stayed in April 2024

Sticky window sills in restaurant, breakfast not worth the money

Location was fantastic

Stayed in April 2024

Great breakfast - lots of choice. The use of the pool and steam/sauna areas were a great bonus.

Stayed in April 2024

The most uncomfortable pillows and bed- left with sore back and neck.

Great location, lovely communal spaces, helpful staff.

Stayed in April 2024

There were ants in the bathroom crawling around the sink. Staff were slow and reception desks for the gym and main reception were unmanned at times and had guests waiting.

Beautiful hotel in an idyllic location. Made to feel special on arrival with a birthday postcard and some chocolates a very thoughtful gesture.

Stayed in April 2024