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Clopton Bridge, Stratford-upon-Avon, CV37 7HP, United Kingdom
March 19, 2015
눇The whole place. Staff were excellent, friendly and smiling. Lovely food, good clean rooms, excellent location. walking distance to shops, theatres and restaurants. Lovely atmosphere. Second stay at hotel, third time will be next year.
March 18, 2015
눉It is hard to know where to begin in the critical analysis of this hotel: the level of service is appallingly bad, and the standard of some of the amenities equally so. On the plus points there was adequate car parking (though no porterage), the food (when eventually we got it) was exceptionally good (and served on piping hot plates), and my bedroom was quiet and comfortable if on the exceptionally small side and in need to some replacement of soft furnishings. On the negative side we had to wait 20 minutes while we located a bar man to serve us pre dinner drinks, the dinner itself took over 45 minutes to produce even a starter course, the check out receptionist attempted to overcharge me by nearly 25% and then took almost 20 minutes to rectify the problem. In the main lounge area almost all the 13amp square pin sockets were unusable/not connected to the mains so trying to use a laptop/recharge a telephone was impossible; and who has round pin plugs nowadays – yet there were plenty of round pin sockets. To the credit of Kitti in the restaurant we did get a credit for our wine as a recompense for the inordinately slow dinner service. We later discovered (as we overheard senior management discussing it in the lounge the following morning ) that there had been an incident with the chef! For a four star hotel in this excellent tourist location it was exceptionally disappointing and I would not recommend anyone stay here.
March 16, 2015
눉Staff unhelpful All needs refurb Air-con not working
눇Location good Pool and spa reasonable
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