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89 Wilton road, Westminster Borough, London, SW1V 1DN, United Kingdom
22 May 2016
눉It was supposed to be a good quality hotel and in fact it was good for backpackers. The room was old and run down and stained. The bathroom was grubby and needed an upgrade. If I were paying for a backpackers at a backpacker's rate then I would have not been disappointed in the least. However this was not the case. I chose the hotel because it was right next to Victoria Station where I needed to be and in fact it states on your website that all apartments are within a 4-7 minute walk and on their paper that they handed you as a 4-5 minute walk. It was 17- 20 MINUTES when we didn't wait for the green lights to cross the many streets we had to, to get to the house. This was not funny when we had so much luggage and after having a 36 hour flight from NZ. Apart from that, I was required to give my credit card details to booking.com and then was also required to send passport photo and my credit card details to the hotel which I did and accepted. However, I was repeatedly asked to send my credit card details in subsequent emails and when I responded for the 7th time that I already had in a email showing my pure frustration; I got a very rude reply back. It so happens that they expected me to send a photo of the end of my credit card as well, and that I had not understood. This was because I had rung and was told I only needed to present my card at reception on arrival. You would have thought that I was going to a 5 star Hotel at this rate. I am a hotel owner and I have never had to request so many documents for a simple two night booking in what I can only say was a 'tired backpackers' and not what I had paid for. It is false advertising to place people at such a distance and expect them to walk with luggage and telling them it is only a 4- 5 minutes only. We were young and fit and walked fast...had I been any less fit this could have taken 25 to 30 minutes with luggage. Talk about a 4 minute mile!
눇The outside of the building and that was it.
22 May 2016
눉A number of homeless people hanging around outside the entrance area of the building
눇Good location based on where we needed to be, good space in the apartment
21 May 2016
눇Localisation and very friendly personel. We did not suspect to find such great place for the given price. I highly recommend for one and more nights stays.
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