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Most often used by people in the United Kingdom
1 West Victoria Dock Road, Dundee, DD1 3JP, United Kingdom
2 February 2016
눉Nothing! Bad weather and extreme gales caused damage to Spa pool roof which closed this facility but alternatives were arranged with other hotels nearby. Whilst not hotels fault, staff went to great lengths to advise you in advance of your trip. That for me proved they took customer service seriously.
눇Staff really excellent, polite helpful and prepared to make your stay a happy experience.
2 February 2016
눉Due to bad weather the roof of the swimming pool had been damaged and was subsequently the pool and steam rooms were closed. We had mainly booked this hotel to use these facilities. Although this couldn't be helped there was no offer at check in to use alternative facilities at local hotels which I had told there would be when I was phoned the day before. Even the offer of a free upgrade or bottle of bubbly would have sufficed. Like I said, the pool closure couldn't have been helped but I feel it could have been handled better by staff.
눇Room was clean, great location for local shops and restraunts.
31 January 2016
눉Sheets on one of the beds stained, apparently by blood. Luckily, as there were 2 beds, I was able to avoid having to use that one.
눇Good location in city centre, with car parking (although the car park is inadequately drained, with large areas of standing water). Good range and and quality of breakfast items, although disappointingly at extra cost. Very spacious room with 2 double beds.
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