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Obel Tower 62 Donegall Quay, Belfast, Belfast, BT1 3AT, United Kingdom
April 4, 2015
April 3, 2015
눉We stayed in Apple Apartments Belfast from Thursday 26th to Monday 30th March. We had a busy weekend ahead of us and decided to treat ourselves to the rather expensive Apple apartments at the Obel Building. On arrival we were disappointed. By no means were we expecting glorious views of Belfast suggested in the ad, but we were expecting the place to be every bit as luxurious as the pictures and price tag suggested. Aside from being put in the lacklustre 7 floor high building a number of things quickly became clear. *The Wifi didn't work at all, all weekend. Eventually the Manager Mark gave us a prepaid '3' dongle, although this naturally didn't last long. *The kitchen is not suitable for self catering. You would struggle to cook a decent breakfast, and the oven had no wire racks making even heating pizza impossible. After three visits to the reception and a phone call to Mark the wire rack was provided. *Soap- this seems petty, but there was very little soap in the dispenser. We asked for this to be topped up. Imagine our surprise when we found it topped up with water. *Misleading- the 1 bedroom apartment was NOTHING like the ad suggested. This was nothing short of misleading. *Customer service- pretty poor. We shouldn't have had to ask for things as much as we did. On the Friday morning it was nigh impossible to reach anyone at reception or phone. Mark did talk about a refund but did not follow this up. To sum up, the Apple Apartments ok in themselves but are not worth the money £400+ that we paid for 4 nights. We've stayed in much cheaper apartments in Belfast that were far better appointed and more enjoyable to stay in.
April 2, 2015
눉Hot water didn't work in the morning.
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