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20 Gordon Place,, Kensington and Chelsea, London, W8 4JE, United Kingdom
23 May 2016
눉Shower in the main bathroom was very poor,impossible to stop water going everywhere. This was a basement flat and we could hear the occupants in the flat above very clearly, so surprised at noise transference.
눇Location of apartment is excellent, very spacious and well kitted out,offering good value for money. Staff were very quick and attentive, met us on time and dropped off extra keys when requested.
19 May 2016
눉There was a break down in communication regarding someone meeting us at the apartment. We kept in contact but on arrival three calls went to msg machine, hence we were standing on the steps of the apartment waiting for someone to let us in for approx. 20 minutes at 11:30 pm. This apartment does not offer luggage storage so we had to lug our suitcases down to their Kensington offices before we could go out for breakfast which was really inconvenient.
눇The apartment was well equipped, very modern and the owner had put the heaters on which was fantastic as we arrived from Rome at 11:30 pm. There was an expresso coffee machine which was an added bonus.
16 April 2016
눉I have booked a normal apartment that was presented on booking.com with a normal location with street and sky view from the windows. What was my surprise when they brought me to an UNDERGROUND apartment and gave me the keys with a straight face. Maybe some people don't mind sleeping below earth level but I do and I think that should be advertised clearly during booking. Of course I complained and explained it's very unpleasant for me to sleep underground. They called it "ground" floor but the street is still above your head when you are standing up ! They said that my booking was non-refundable and that there were no other apartments and invited me to enjoy my 200 GBP per night decorated basement ! I felt cheated, disrespected, betrayed. I will never recommend these people.
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