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Coventry Road, Bickenhill, B92 0EH, United Kingdom
15 August 2016
눉Refusing to let us check in at 1.40pm when we arrived footsore. The receptionist said that the rooms were 'not ready', without checking, so this was evidently a lie. We had to wait 20 minutes till 2. Poor service and made us cross. The manager should really put his/her glasses on and take a look at the first impressions : we came in at the back from the NEC, scruffy and covered in fag ends. You then walk past a little atrium on the way to reception. This has been planted and contained an attractive urn, but also an empty loo roll soggy paper and rubbish. At the front of the hotel as we left, there were beer cans, and empty planter and a great many weeds. This lack of attention to appearance goes completely against the upmarket efforts that the kitchen is making!
눇Good rooms, good breakfast, supper a bit pretentious and not always successful, but generally good
15 August 2016
눉Power socket didn't work - had to get extension lead to charge phones etc. Request for ext wasn't fulfilled so had to go to reception to get it ourselves. Room was too hot at night. No drinking water. No tissues. Black mould in shower and needed re-grouting. Dinner very late ... other people left because of this. Chips not cooked so reduction given. Nobody asked how meal was until end. Breakfast poor in quantity, bread and croissants missing and little cooked food. Spa changing was ridiculous, only room for two. Steam room out of order (apparently for past 3 weeks). Several lifts out of order. No courtesy bus to NEC, other hotels on site did have this facility so I wouldn't stay there again.
눇Bed was okay. Staff were friendly and trying to cope but felt they were overworked.
15 August 2016
눉Despite very pleasant waiters, the restaurant was very poor. On the first night, it was more than an hour before the first course arrived, and even though it was early (19 30), one of the main courses was not available. Some of the meals were OK, but others were very small and did not fit the description on the menu. On the second evening, it was almost an hour before the first course was presented, and not all the menu was available again, although we were not informed of this until 15 minutes after the order had been given. We decided against having a dessert because this had taken almost an hour on the previous evening.
눇Excellent at reception. Breakfasts well organised.
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