Very close to Sainsbury's so we were able to stock up for our drive through France.

Stayed in March 2024

Room furniture is a bit dated

Stayed in April 2024

A safe deposit box in the bedroom

Location of hotel, friendliness of staff

Stayed in March 2024

Spa being fully booked and no availability.

We enjoyed the breakfast and leisure Centre. But we we’re disappointed as we could not get booking at the Spa

Stayed in April 2024

My daughter and cousins in their 20’s weren’t treated as well as we were and infact my daughter felt she was being made to be a nuisance. All she had done was ask housekeeping to clean a certain area in the room And it was met with a bit of protest and the room Was cleaned EXCEPT that area. She had to call reception again and was met with well That couldn’t be true and has it happened again! (My baby, her sibling had been sick in the room). Other than my daughter’s experience (and she has other things happen too) we enjoyed the hotel. One thing to mention is that you will need to ask the swimming receptionist how to use the lockers as the instructions is not on the disabled/family changing room despite them telling me it is. We did book a table for dinner but when we read the menu we decided to eat out. The prices didn’t reflect the items on the menu and we asked some diners if they were enjoying the food and they said no! There is a Sainsbury a stone throw away and it’s huge. The hotel itself if about 10/15 mins from The station and designer outlet by car. I think a little playground would be a good idea for the kids so running around isn’t the only thing to do when not swimming, they have the space for it.

I found the staff to be polite and helpful, I only ever really spoke to front desk but they were fine. Breakfast greeting was always cheerful and encouraging. The beds we found very comfortable and my children loved the experience of the hotel. The room was clean and anything I needed was brought by housekeeping quite promptly. There is lots of parking just remember to input your registration in their machine. Breakfast was great! Always fresh and someone to help if needed. Kids loved the swimming and hated having to get out of the pool, the pool spa area was always busy and we were there for 3.5days.

Stayed in April 2024

Parking a bit hap hazard - I had to drive along the pavement due to someone parking in the road and not leaving space - I think the car park was full but staff should stop this.

Comfortable room.

Stayed in April 2024

The curtains were very dusty The meals had limited varieties for dinner Needed a small fridge in rooms

Pool Jacuzzi Lounge Staff

Stayed in April 2024

It is difficult to switch on heating. No instructions.

Stayed in April 2024

No drinking glasses in the room. No scrambled eggs on offer. Jacuzzi is far too small for hotel. Needs an additional one.

Nice comfortable room. Nice firm bed. Loved the foyer layout and design. Friendly staff.

Stayed in April 2024

Hotel was a little dated

The spa room

Stayed in April 2024

Breakfast buffet in the restaurant the cooked breakfast, mushrooms and hash browns and eggs, sausages were cold.

Comfy beds and a big swimming pool open for a good number of hours during the day. Bar and reception area nice and staff friendly.

Stayed in April 2024

No charging/plug sockets by the bedside, this should be standard! You needed a 4m cable! My curtains didn’t fully seal so the lamp outside was a bit bright…

Stayed for work as convenient for Folkestone and Maidstone (both 20-25mins). Facilities were good, the staff were fine, and the food was excellent, much better than one would expect for an overnight hotel. Well worth stay as a base for the area. Free parking on site.

Stayed in April 2024

The room. Very dated. Shower head didn't work . There were no glasses in the room. Had to go down to the restaurant to get some. Beds weren't v comfy.

The pool and spa - really nice. Location Ironing board in the room 2 bottles of water in the bedroom Free parking Easy check in and check out

Stayed in April 2024

The corridors leading to the rooms and the room itself were looking a little tired in the decor.

Staff were lovely. The reception area and sitting was a delightful area to sit.

Stayed in April 2024

I requested a quiet room and didn’t get one. The corridor fire doors were banging all night long, I would have expected a room away from these doors when asking for a quiet room

Comfortable bed & hot shower, nice and clean

Stayed in April 2024

The decor and furniture is looking dated and damaged in the accommodation areas. The rooms were clean but as you walked down the stairs to the communal area, you can see thick dust on the tops of the book cases. These are tall so a pain to clean but they are visible so not a good look. As we were leaving early, we booked a takeaway breakfast with Lily when we checked in. It contained yoghurt so when I collect these at 2am, there was no spoon in the bag. I asked the night receptionist and she suggested we use a coffee stirrer to eat the yoghurt. She couldn't have been less helpful if she tried and didn't ask how our stay was or engage in conversation. The accommodation was noisy and we were woken up a few times with staff movements and room doors/ corridor fire doors slamming.

We booked this hotel to stay local to the Channel Tunnel as we were travelling early the following morning. The hotel is 2 minutes from the M20. It is approx 15 minutes from the Tunnel (due to average speed cameras on the motorway). There is a large supermarket 2 minutes away so good to get last minute bits and bobs and fuel up (not paying motorway fuel prices). Pet friendly so that was a priority for us. Check in process was good and Lily was great and very helpful. The bar and communal area is nice enough and a place to relax or work while having a coffee/ beer/ food. The room was nice enough with a decent size, good bed with a firm mattress but comfortable and decent shower. Most of the staff were nice and helpful. Parking is on site and free. We parked close to the main entrance which was good.

Stayed in April 2024

More food options is needed in there restaurant

The environment

Stayed in April 2024

The rooms were very dated and tired.

Very clean and staff very helpful and polite.

Stayed in April 2024

No mini bar.

We left early so the reception organisés take away breakfast bags, which were much appreciated. B Very comfy bed. Attractive public areas. Free parking.

Stayed in April 2024

No robes

No breakfast - was comfortable enough

Stayed in March 2024

Not enough pillows

Great value for money, lovely pool if a little busy. Good breakfast, nice big room

Stayed in April 2024

Bed was very uncomfortable, the matress is very old, worn out. I am still recovering 4 days after 3 nights of sleep in the hotel. Everything in the room is dated, stayed in 2015, and nothing has been changed since that. Net curtains are very dirty or just old, the colour is grey, so difficult to distinguish. Definitely not 4 Star Hotel. We were really disappointed, because we expected the same quality stay as in 2015, especially for the price. So that's why the price is not relevant for the quality of accommodation. On the arrival day, I went to use the sauna, but was rejected entry because they were full up. At 17.30 I was suggested to wait till after 19.00 to enter the facility. It was inappropriate because I booked the hotel to use the facility. Luckily, I was allowed to enter very quickly after my chat with the staff. Of course, I won't choose the hotel again. Guests should have priorities to use facilities, not people from outside. There are no cups or glasses in the bathroom for toothbrush. We had to use tea mugs for rinsing teeth, etc. The hotel needs a full refurbishment, very dated for 4 Star 🌟 Hotel and current price.

Room was clean, tea and coffee facilities, water, spare pillows, etc. Breakfast was very good. Staff friendly. Position of the hotel is OK, but not in a walking distance to restaurants.

Stayed in April 2024

The breakfast was very good.

Stayed in April 2024

The hotel need to do some work. Several things didn’t work in the room, the beds were terrible and they missed basic things like no tea in the tea and coffee station in the room (overheard and saw some ladies taking it from breakfast saying that would get them through the day). Should be simple things to sort out if the hotel want to. Also as other guests have noted, things need fixing up, with broken bathroom tiles etc… a bit more thought and care over some Of the basics would be great. After our stay, I think a premier Inn, if it had the same pool, would be better. But it could be very good with some effort.

The pool facilities were good. The food in the bar (we didn’t try the restaurant but it was similar) was good. The staff did seem very good. We were impressed when the attendant at breakfast was very quick and knowledgeable on gluten free options for my wife. Everyone was very friendly.

Stayed in April 2024