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Walsall Rd, Walsall Wood, Walsall, WS9 9AH, United Kingdom
31 January 2016
31 January 2016
눉Bedroom badly in need of redecoration TV did not work Keys did not work Bar staff in the evening were rude and unhelpful
눇The ladies on duty for breakfast
29 January 2016
눉We were emailed & asked if we wanted to upgrade to an Executive room as you get all these extras. We did and paid an extra £20 for this luxury! No bowl of fruit or bottled water as specified in room. Room on the top floor and only a flight of stairs to executive room, which was not mentioned at time of booking and caused us problems as I have just had a liver transplant. There was only enough milk with tea and coffee facilities for one cup each and no spoon to boot! There was only one shampoo and one shower gel in the bathroom when we booked the room for two people. I washed my hair in the shower and my partner used the shower gel! The receptionist said "most hotels do this as executive rooms during the week are sole occupancy." Sorry not a good answer when the room was booked in advance for two people! As I have recently had a transplant and not good on my legs it was very difficult to get in and out of the bath as nothing to get hold of and no bath mat or rubber mat to put in the bath to stop me from falling so I had to get my partner to help me get out of the bath. The lighting was poor in the bathroom as no proper light over the sink and lighting in bedroom was poor when I tried to write my business reports so I had to abandon it! There were 3 people on reception at 5.40pm and nobody working the bar until we requested service as we wanted to order pre dinner drinks and spend money over the bar! We were not asked to sign for our drinks or for our meal in the restaurant. The restaurant sounded good from the write ups but was to say the least disappointing and service was lacklustre. This was a standard room and by no means an executive room. I travel the UK with my job and for the extra £20 you received nothing other than the norm supplied by other hotels. We complained to the receptionist who kept making excuses but was not prepared to do anything about it or did not have the authority to do so.
눇The bed was comfortable. The breakfast was good and the breakfast staff were very pleasant and helpful.
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