The location and facilities, and the staff were great. We have stayed here a number of times.

Stayed in March 2024

Breakfast- not sure why avocado on toast needs a £6 supplement…

Great location. Free parking. Beautiful grounds Nice outdoor pool and spa facilities include in price (not the treatment obviously ) Very good room. Great reception staff — the French lady on checking in was fab. Also the younger lady at checkout — the ex - Londoner … she was lovely

Stayed in April 2024

Some problem with hot water

Nice garden and interior design

Stayed in April 2024

Uneven paths

Location

Stayed in April 2024

The dinner menu was limited in choice.

Hotel was clean, well maintained, staff were friendly and helpful and the location was quiet and convenient to the city centre. Hotel grounds were well tended and parking was good with more than enough spaces.

Stayed in April 2024

The e mail offering an upgrade before the visit for dinner was no upgrade at all. Confusing Wording makes out a £30 meal in the restaurant on dinner, no it’s if you pay £30 then £30 is taken off your bill! So completely pointless and not a good deal!

The location was amazing, just a short walk to get into Bath city centre but also fair completely away from the city. Lovely staff. Amazing spa and treatments

Stayed in April 2024

Limited dinner menu for hotel restaurant so we chose to eat out instead

Clean, comfortable, staff very helpful and a good location

Stayed in April 2024

That the spa shut at 9pm and the main pool was too cold for my tastes.

Brilliant spa break, staff were lovely and helpful.

Stayed in April 2024

The wait to be seated and order your food is excruciatingly long. Food was good and staff were polite.

A fantastic location that’s is well placed.

Stayed in April 2024

N/a

Open access to the Spa, sauna and gym In a city where car parking can be a premium, having a free car parking area was also a plus. Option for meals were also great!

Stayed in April 2024

Breakfast and dinner. Very overpriced.

The room and bathroom facility and the outdoor hydro pool.

Stayed in April 2024

We had trouble locating the hotel as the road had been closed off yet no instructions were sent by the hotel. After attempting to find it, we called the hotel who directed us but as they knew the road was closed an email with an alternate route would have been helpful

The grounds were beautiful, the room spacious and bed was super comfortable

Stayed in April 2024

Check in times could be better managed.

Lovely spa with experienced staff.

Stayed in February 2024

the main restaurant/breakfast area needs to be renovated. The breakfast itself was not good and one of the ladies did not have strong customer service skills. It did not feel like a 5 star experience although it was good value for money.

Loved the outdoor heated pool. Really enjoyed the massage and facial. There are really nice areas downstairs to have a drink. Most of the staff were excellent.

Stayed in February 2024

I thought the checkout should be 12, so you could use the spa facilities in the morning. The spa was a little disappointing the decor is really in need of updating and a good paint. The outside pool looks really shabby.The changing rooms are quite small and are in need of updating.

The rooms were very comfortable and really clean..The Internet was great. Lovely bathroom. Lovely view of the grounds, which are really nice. The staff were very friendly.The breakfast was great with lots of variety.

Stayed in April 2024

In one of the breakfast mornings we had dirt on the milk jug. I have attached picture. Once, as I was to wrap myself with the towel in the bathroom, I saw large spider on it. There was some dirt on the windows. I have attached picture. The reception lady with the red hair seemed to enjoy queueing people. We had to check-in and check-out with her, and both times we had to wait long time. Both times, second receptionist showed up when we were already with the red-haired lady.

The room was with very good size. The view from the two windows was very nice. The bed was king size and very comfortable. The bathroom was lovely - all in marble and plenty of mirrors. The bath tube was large and I really enjoyed it. The breakfast was very nice and there was very good choice of food. The staff there were smiling, welcoming and helpful. The area in front of the hotel is like a lovely mini park. We had joyful time there. The SPA was great. We enjoyed the fact that there is no need of bookings and operates on walk-in. The water was lovely. The outside pool is a bit outdated, but we had great time in the SPA. I would definitely come back to this hotel because of the SPA.

Stayed in April 2024

Shower cold

Nice atmosphere and facilities

Stayed in April 2024

Pool could do with a refurbish

Very grand great location

Stayed in April 2024

The evening meal was a little disappointing.

The break fast was excellent. A good selection to choose from and plenty of it.

Stayed in April 2024

The food. The breakfast wasn’t worth the price and the food in the restaurant was pricey.

The grounds were beautiful and so easy for dogs. We had a spacious room with a lovely view.

Stayed in April 2024

Food rather expensive - breakfast £25?

Style of property and condition of rooms and areas

Stayed in April 2024

Our stay was for a special occasion, big birthday. We dined in the hotel, wine list was good but one of the main meals arrived cold. As it was late evening we only mentioned it when asked but it was not a good experience, we travel a great deal and out of all the Macdonald hotels we have stayed it this was by far the worst experience todate

Hotel, grounds and the room

Stayed in April 2024

Reception could be better, hairdryer set on fire and I could get through to reception or anyone and I was worried that this would set the fire alarm off. My husband stood outside on the balcony with the hairdryer until it stopped smoking!! I waited around in reception and I found a man who was helpful and who got me another hairdryer.

Quiet room

Stayed in April 2024

It was very dusty in most of the areas. Could do with a deep clean.

Good location, delicious breakfast, lots of parking. My family and I had a lovely stay over the Easter bank holiday

Stayed in April 2024