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Bagshot Road, Sunninghill, Ascot, SL5 9JH, United Kingdom
January 11, 2015
September 22, 2014
눉This is a copy of the letter written to the hotel manager: I have stayed at your hotel in Bath on a number of occasions and fount it to be tranquil, friendly and always with impeccable service, so it was to my amazement that after checking into your hotel in Bagshot how the customer service levels fell to such a low standard. We had booked the hotel to celebrate our engagement and turned up expecting a relaxing and enjoyable evening together, unfortunately this was not the case. After we checked in, we proceeded to the bar, we both smoke for our sins and asked to sit outside so we could enjoy a cigarette with our drinks, but were informed “I am sorry sir, but the wedding party have booked all the outside tables, you can smoke in the car park or at the tables on the lawn downstairs, but we are too busy to offer table service down there”. My fiancée decided to get her nails done for the evening so booked in for about 1600hrs the current time being 1520hrs, we ordered sandwiches and waited, waited some more and some more, at 1550hrs I asked the barman where the food was and how long it would be, as my partner had a nail appointment in 10 minutes, the reply was “we are very busy sir we have a wedding on, but if they are not here on time I can have them put in your room”. If I had wanted room service I would of ordered it! Ok 2 down and I was still hoping for things to get better, unfortunately this did not happen, my partner went to have her nails done and no food had arrived so I went to reception to make a dinner reservation, again I was told “we are very busy tonight sir, we have a wedding on and can only do 1830hrs or 2030hrs, I booked 2030hrs and went back to the room. At 1620hrs the sandwiches arrived, uncovered and open, this would have been ok for me as I was there ready to eat, but for my partner they would have been a curled up mess and not very pleasant.
May 27, 2014
눉Very slow receiving food in bar and at breakfast
눇The Hotel was great
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