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Mayo Avenue, Off Rooley Lane, Bradford, BD5 8HW, United Kingdom
28 May 2016
눉Failure to check us in on time - we had to wait an hour for the room (after being told it would be 5mins). Smoke/fire alarm went off in the middle of the night. Hairs in the bath when we arrived. Breakfast wasn't worth the extra money paid at booking, variety was limited. They advertised that they could provide soya milk, but they didn't have any on site. Probably one of the worst hotels I've ever stayed in.
눇The reception manager we met in the morning was the only competent member of staff we'd spoken to (no one else seemed to have a clue). We were given a 10% refund as a good will gesture (apparently nothing was their fault). They have a pool, but we didn't get the chance to try it. Nice seating area for a tea/coffee (it's £4 for a coffee by the way).
25 May 2016
눉Evening staff could do with a bit of customer service training on how to smile and speak to customers and being polite - basically do your job.
26 May 2016
눉Lift not working
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