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  5. Reviews of Best Western Plus Oaklands Hotel

Reviews of Best Western Plus Oaklands Hotel 3 stars

89 Yarmouth Rd, Norwich, NR7 0HH, United Kingdom

#25 of 30 hotels in Norwich

Guests' Choice

Review score

Based on 1004 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.2

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 28 March 2024

    7.0
    Oaklands 28/3/2024
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Smelly shower drain

    Skylight

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Good value and good base for a solo traveller
    • Leisure trip
    • Solo traveller
    • Single Room - Annex
    • Stayed 3 nights
    • Submitted via mobile

    WiFi intermittent

    Good choice of breakfasts

    Stayed in March 2024

  • Reviewed: 23 February 2024

    6.0
    It was work
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very small bath

    Location ok

    Stayed in February 2024

  • Reviewed: 18 February 2024

    6.0
    Adequate hotel -!don’t think I will be returning. Would not recommend
    • Leisure trip
    • Solo traveller
    • Single Room - Annex
    • Stayed 1 night
    • Submitted via mobile

    Bedrooms a bit tired with maintenance needed. Breakfast ok but confusing booking it advance to find prices on the day would be lower for all but two options. That would not encourage me to want to book a breakfast or possibly have one again if I did stay here ever again. Staff not very visible on reception or at breakfast. Confusion about information received from booking.com including what type of room I had booked n whether this included breakfast.

    Good location. Smart communal areas. Staff helpful re moving rooms due to an issue and breakfast issue

    Stayed in February 2024

  • Reviewed: 25 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small box room...not worth £89 per night

    Nice hotel and friendly staff

    Stayed in January 2024

  • Reviewed: 21 January 2024

    6.0
    Good for the one night stay, lovely warm rooms
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very old dated room

    Location , good breakfast

    Stayed in December 2023

  • Reviewed: 6 January 2024

    8.0
    Pleasant and welcoming, breakfast very good
    • Leisure trip
    • Solo traveller
    • Single Room - Annex
    • Stayed 1 night

    The bed in the room was uncomfortable and to close to the wall, other than that it was ok

    The room was clean the staff were pleasant and helpful

    Stayed in December 2023

  • Reviewed: 30 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    So hot in our rooms so uncomfortable

    Good but our evening meal was not that good

    Stayed in December 2023

  • Reviewed: 18 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The noise ! There were several functions on the night I stayed and loud music till midnight.

    Location was good, it was clean and staff were friendly

    Stayed in December 2023

  • Reviewed: 3 December 2023

    8.0
    Lovely rooms, food excellent, staff couldn’t be nicer
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noise in middle of night where staff were moving tables and chairs around to set up for breakfast sound of scraping furniture on floors

    Location

    Stayed in December 2023

  • Reviewed: 12 November 2023

    6.0
    Value for money.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Tv hard to operate but may just be batteries need changing in the remote. Broken false nail found on bathroom floor. Water pressure not great.

    Bed was very big and room spacious. Good value for the money location wise.

    Stayed in November 2023

  • Reviewed: 11 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Warm and clean

    Stayed in October 2023

  • Reviewed: 3 November 2023

    8.0
    Great friendly hotel, worth a stay!
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night

    Nothing

    All?

    Stayed in November 2023

  • Reviewed: 30 October 2023

    6.0
    Could have been very good had it not been spoiled by a disappointing breakfast.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Very disappointed with the breakfast. Was expecting the usual buffet type which I had experienced several times this year Clearly Best Western have set out to make savings in this area, If I'm staying in a hotel I like to have a good breakfast as a bit of a treat. It was a quiet time that I had it so no pressure on the one staff member serving who was very helpful and pleasant. Normally I would have a mixed bowl of cereal followed by a limited fried breakfast with toast and marmalade. This combination not possible I was advised and no cornflakes or the like available. First time I have experienced this in 60 years of hotel breakfasts. In addition the fried breakfast disappointing not appearing quite as hot and fresh as I would expect.

    Most of it was good with clean and pleasant room for which I had little fault and a good snack meal (prawn cocktail) which was all I needed having had a full lunch elsewhere. A bit noisy owing to wedding but not a problem.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    8.0
    Good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Take away breakfast very good biscuits 100%

    Stayed in October 2023

  • Reviewed: 26 October 2023

    6.0
    Pleasant enough until the breakfast bill which spoiled everything.
    • Leisure trip
    • Solo traveller
    • Single Room - Annex
    • Stayed 2 nights

    On the website it says breakfast is £10 per person. When I checked in I asked if I needed to say whether or not I would be having breakfast the person said no I didn’t. He didn’t tell me it would cost almost £15 if I didn’t say when I checked in, he said just tell them what room you are in when you go into the dining room in the morning which I did. He said it wasn’t necessary to say in advance. When I was presented with a bill £14.65 or £14.95 ( can’t remember which) instead of £10, I was upset it spoiled what had been an otherwise pleasant stay. I felt it was dishonest not to have told me it would not be £10 but more if I didn’t book breakfast on checking in and I hate dishonesty. Having a breakfast was a treat because I was going on a long journey. It no longer felt like a treat when the bill was 50% more. If you had been honest about that at the beginning I would not have left the hotel feeling upset and angry.

    It was a clean , comfortable room, maybe a little too hot at night. I found everything I needed and the towels were thick and fluffy and the shower worked well. My breakfast was well cooked.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Very poor evening meal and cooked breakfast was dried out. Nice hotel let down by the kitchen

    Place and staff were excellent

    Stayed in October 2023

  • Reviewed: 9 September 2023

    7.0
    Downstairs good, upstairs not so much
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room decor and furnishings were a little tired We could have done without the fire alarm going off for a few seconds at 5.45am

    The bar and function space downstairs were very nice and provided a lovely setting for the event we were attending Nice spacious bathroom

    Stayed in September 2023

  • Reviewed: 7 September 2023

    8.0
    Comfortable and roomy stay
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The building is a bit older so there’s no AC and it was very hot (but staff did their best and did provide a fan); exterior of building doesn’t do the interior justice, slightly out of date

    Interior was well appointed and clean, hotel restaurant was good and reasonably priced, staff were all excellent and extremely polite and helpful, room was a good size and clean

    Stayed in September 2023

  • Reviewed: 3 September 2023

    6.0
    Mediocre stay
    • Leisure trip
    • Family with young children
    • Double Room - Annex
    • Stayed 1 night
    • Submitted via mobile

    Staff clearly challenged with hotel systems, weren't engaging with customers and seemed unhappy.

    Restaurant was modern and nice

    Stayed in September 2023

  • Reviewed: 2 September 2023

    7.0
    Recommended for those who want somewhere to stay while visiting Norwich.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The noise due to events is the only negative to consider when booking a room here, but we were made aware of it before booking and didn't mind it when we were here.

    Spacious, very clean room with comfy bed and big ensuite. Very friendly staff - lots of events at the venue at this time of year but volume was never unbearable and ended before midnight as promised. In a good location with some nice sights around. Close to a bus stop for a 10 minute ride into city centre. Bar and breakfast are available but I didn't try them.

    Stayed in July 2023

  • Reviewed: 29 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with Double and Single Beds
    • Stayed 3 nights
    • Submitted via mobile

    I arrived on a Saturday and apparently on Saturday’s they have celebrations and I am usually not bothered too much by the music but after a hectic travel day I could have used peace and quiet. If you’re going to arrive after a hectic travel, don’t choose Saturdays in summer.

    The room was clean and spacious. Helpful staff. Food was great, nice portions and great taste. Nice bar too. The ambiance for outdoor dining was truly great. I’ll remember this stay fondly. Minutes of walk away from the beautiful riverside and an amazing restaurants. And a comfortable walk away from Sainsbury’s.

    Stayed in August 2023

  • Reviewed: 22 August 2023

    8.0
    A very pleasant and comfortable experience
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    It would be good if there was a lift to provide access to the first floor.

    The room was very comfortable, the breakfast was very good and the staff very helpful and attentive.

    Stayed in August 2023

Showing 1 – 25

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