89 Yarmouth Rd, Norwich, NR7 0HH, United Kingdom
#25 of 30 hotels in Norwich
Guests' ChoiceBased on 1004 hotel reviews
7.2Cleanliness
7.8
Comfort
7.7
Location
8.2
Facilities
7.5
Staff
8.5
Value for money
7.2
Free WiFi
7.7
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End of dialog contentReviewed: 28 March 2024
Matthew
United KingdomSmelly shower drain
Skylight
Stayed in March 2024
Reviewed: 2 March 2024
Clare
United KingdomWiFi intermittent
Good choice of breakfasts
Stayed in March 2024
Reviewed: 23 February 2024
David
United KingdomVery small bath
Location ok
Stayed in February 2024
Reviewed: 18 February 2024
Claxton
United KingdomBedrooms a bit tired with maintenance needed. Breakfast ok but confusing booking it advance to find prices on the day would be lower for all but two options. That would not encourage me to want to book a breakfast or possibly have one again if I did stay here ever again. Staff not very visible on reception or at breakfast. Confusion about information received from booking.com including what type of room I had booked n whether this included breakfast.
Good location. Smart communal areas. Staff helpful re moving rooms due to an issue and breakfast issue
Stayed in February 2024
Reviewed: 25 January 2024
Simon
SpainNo lift
Stayed in January 2024
Reviewed: 23 January 2024
Wayne
United KingdomSmall box room...not worth £89 per night
Nice hotel and friendly staff
Stayed in January 2024
Reviewed: 21 January 2024
Lesley
United KingdomVery old dated room
Location , good breakfast
Stayed in December 2023
Reviewed: 6 January 2024
Dawn
United KingdomThe bed in the room was uncomfortable and to close to the wall, other than that it was ok
The room was clean the staff were pleasant and helpful
Stayed in December 2023
Reviewed: 30 December 2023
Mrs
United KingdomSo hot in our rooms so uncomfortable
Good but our evening meal was not that good
Stayed in December 2023
Reviewed: 18 December 2023
Helen
United KingdomThe noise ! There were several functions on the night I stayed and loud music till midnight.
Location was good, it was clean and staff were friendly
Stayed in December 2023
Reviewed: 3 December 2023
Leigh
United KingdomNoise in middle of night where staff were moving tables and chairs around to set up for breakfast sound of scraping furniture on floors
Location
Stayed in December 2023
Reviewed: 12 November 2023
Michelle
United KingdomTv hard to operate but may just be batteries need changing in the remote. Broken false nail found on bathroom floor. Water pressure not great.
Bed was very big and room spacious. Good value for the money location wise.
Stayed in November 2023
Reviewed: 11 November 2023
Darran
United KingdomWarm and clean
Stayed in October 2023
Reviewed: 3 November 2023
Alan
United KingdomNothing
All?
Stayed in November 2023
Reviewed: 30 October 2023
Keith
United KingdomVery disappointed with the breakfast. Was expecting the usual buffet type which I had experienced several times this year Clearly Best Western have set out to make savings in this area, If I'm staying in a hotel I like to have a good breakfast as a bit of a treat. It was a quiet time that I had it so no pressure on the one staff member serving who was very helpful and pleasant. Normally I would have a mixed bowl of cereal followed by a limited fried breakfast with toast and marmalade. This combination not possible I was advised and no cornflakes or the like available. First time I have experienced this in 60 years of hotel breakfasts. In addition the fried breakfast disappointing not appearing quite as hot and fresh as I would expect.
Most of it was good with clean and pleasant room for which I had little fault and a good snack meal (prawn cocktail) which was all I needed having had a full lunch elsewhere. A bit noisy owing to wedding but not a problem.
Stayed in October 2023
Reviewed: 28 October 2023
Jonathan
United KingdomTake away breakfast very good biscuits 100%
Stayed in October 2023
Reviewed: 26 October 2023
Maureen
United KingdomOn the website it says breakfast is £10 per person. When I checked in I asked if I needed to say whether or not I would be having breakfast the person said no I didn’t. He didn’t tell me it would cost almost £15 if I didn’t say when I checked in, he said just tell them what room you are in when you go into the dining room in the morning which I did. He said it wasn’t necessary to say in advance. When I was presented with a bill £14.65 or £14.95 ( can’t remember which) instead of £10, I was upset it spoiled what had been an otherwise pleasant stay. I felt it was dishonest not to have told me it would not be £10 but more if I didn’t book breakfast on checking in and I hate dishonesty. Having a breakfast was a treat because I was going on a long journey. It no longer felt like a treat when the bill was 50% more. If you had been honest about that at the beginning I would not have left the hotel feeling upset and angry.
It was a clean , comfortable room, maybe a little too hot at night. I found everything I needed and the towels were thick and fluffy and the shower worked well. My breakfast was well cooked.
Stayed in October 2023
Reviewed: 16 October 2023
Norman
Isle of ManVery poor evening meal and cooked breakfast was dried out. Nice hotel let down by the kitchen
Place and staff were excellent
Stayed in October 2023
Reviewed: 9 September 2023
Caroline
United KingdomThe room decor and furnishings were a little tired We could have done without the fire alarm going off for a few seconds at 5.45am
The bar and function space downstairs were very nice and provided a lovely setting for the event we were attending Nice spacious bathroom
Stayed in September 2023
Reviewed: 7 September 2023
Jacqui
United KingdomThe building is a bit older so there’s no AC and it was very hot (but staff did their best and did provide a fan); exterior of building doesn’t do the interior justice, slightly out of date
Interior was well appointed and clean, hotel restaurant was good and reasonably priced, staff were all excellent and extremely polite and helpful, room was a good size and clean
Stayed in September 2023
Reviewed: 3 September 2023
Karen
United KingdomStaff clearly challenged with hotel systems, weren't engaging with customers and seemed unhappy.
Restaurant was modern and nice
Stayed in September 2023
Reviewed: 2 September 2023
Lochlann
United KingdomThe noise due to events is the only negative to consider when booking a room here, but we were made aware of it before booking and didn't mind it when we were here.
Spacious, very clean room with comfy bed and big ensuite. Very friendly staff - lots of events at the venue at this time of year but volume was never unbearable and ended before midnight as promised. In a good location with some nice sights around. Close to a bus stop for a 10 minute ride into city centre. Bar and breakfast are available but I didn't try them.
Stayed in July 2023
Reviewed: 29 August 2023
Agnivesh
OmanI arrived on a Saturday and apparently on Saturday’s they have celebrations and I am usually not bothered too much by the music but after a hectic travel day I could have used peace and quiet. If you’re going to arrive after a hectic travel, don’t choose Saturdays in summer.
The room was clean and spacious. Helpful staff. Food was great, nice portions and great taste. Nice bar too. The ambiance for outdoor dining was truly great. I’ll remember this stay fondly. Minutes of walk away from the beautiful riverside and an amazing restaurants. And a comfortable walk away from Sainsbury’s.
Stayed in August 2023
Reviewed: 22 August 2023
Susan
United KingdomIt would be good if there was a lift to provide access to the first floor.
The room was very comfortable, the breakfast was very good and the staff very helpful and attentive.
Stayed in August 2023
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