4 Bryanston St, Marble Arch, Westminster Borough, London, W1H 7BY, United Kingdom
#731 of 1,008 hotels in London
Guests' ChoiceBased on 529 hotel reviews
7.2Cleanliness
7.8
Comfort
8.1
Location
9.3
Facilities
7.4
Staff
8.3
Value for money
6.7
Free WiFi
6.9
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End of dialog contentReviewed: 13 April 2024
Henry
United KingdomBreakfast good , central location
Stayed in March 2024
Reviewed: 9 April 2024
Angeliki
LuxembourgPerfect location, very good service from the staff. I would stay with my pleasure in any trip in London and I would recommend the hotel to other visitors either for business or for personal visits.
Stayed in February 2024
Reviewed: 6 April 2024
Aneeka
United KingdomThe original room we were signposted had a strong stench of cigarette smoke. When I spoke to reception they immediately changed the room which I was happy about but I imagine if the hotel was full that wouldn’t have been the case. Maybe those rooms require a deep clean.
Stayed in April 2024
Reviewed: 18 March 2024
Chris
MaltaWIFI WITH RESTRICTIONS ON ACCESSING ALL OF THE INTERNET
CHOSE THE HOTEL FOR ITS LOCATION
Stayed in March 2024
Reviewed: 1 March 2024
Mona
Saudi ArabiaNo bidet no slipper and no outlet next to the bed.
Location
Stayed in February 2024
Reviewed: 14 February 2024
Latifa
United KingdomThe staff was so helpful, especially Sekandar!
Stayed in February 2024
Reviewed: 5 January 2024
Mohd
QatarThe room was very small.
Location is excellent.
Stayed in January 2024
Reviewed: 19 November 2023
Anil
SingaporeSmall rooms and very small double bed. Rooms on ground floor that face the Main Street has no privacy unless night curtains are fully drawn.
Great location. Very convenient. Friendly & helpful staff.
Stayed in November 2023
Reviewed: 11 November 2023
Eirini
GreeceExpensive in total. Breakfast has become very basic. As an old customer I can confirm the difference.
Location is excellent
Stayed in November 2023
Reviewed: 10 November 2023
Asmari
Saudi ArabiaThe breakfast was not as expected , as any additional order will add charges
Location was great , staff and cleanness
Stayed in November 2023
Reviewed: 1 November 2023
Fl4sh
United KingdomPrice and room size but it is London.
Location and room were perfect
Stayed in October 2023
Reviewed: 10 October 2023
Katherine
IrelandNo real area to sit and relax in if one doesn't want to stay in room. Bar area poor
Very clean, large comfortable bed and towels
Stayed in October 2023
Reviewed: 9 October 2023
Sissel
NorwayAsked for a quiet room, but that failed. Didn’t get a room before half past 3. The price was a bit two much…
Location is the main reason choosing the hotel.
Stayed in October 2023
Reviewed: 7 October 2023
Zanza347
Saudi ArabiaRoom is too small and service was slow
Location is so good !
Stayed in September 2023
Reviewed: 7 October 2023
Zanza347
Saudi ArabiaShortage Number of staff and slow sevice . I didn't appreciate the lack of consumables and water in the rooms also .
Location of the hotel is superb next to the Hyde Park
Stayed in September 2023
Reviewed: 6 October 2023
Nasser
QatarOnly one lift and out of service so, need to use service lift which small.
Location of the hotel only.
Stayed in October 2023
Reviewed: 2 October 2023
Rudden
IrelandLocation
Stayed in October 2023
Reviewed: 2 October 2023
Paul
United KingdomAir Con Temp control was a little variable
Room was a decent size
Stayed in September 2023
Reviewed: 27 September 2023
Christine
United Kingdomnot enough basic tea bags,sugar,no tissues in bathroom
comfy beds and pillows
Stayed in September 2023
Reviewed: 15 September 2023
Charles
United KingdomThe room rate changed over the course of the week from £247.to other varying figures with no proper explanation on the receipt i received
room was very clean
Stayed in August 2023
Reviewed: 31 August 2023
Amer
United Arab EmiratesSound proof
Location
Stayed in August 2023
Reviewed: 27 August 2023
Saad
Saudi ArabiaSmall Room
Location Security access in the front door
Stayed in August 2023
Reviewed: 17 August 2023
Mohammed
OmanNo specific
Very nice location for shopping
Stayed in July 2023
Reviewed: 8 August 2023
Cockerill
United KingdomThe room! On arrival we were asked if we would like to see a ground floor room they had available. I think because I requested if possible we could have a room with a walk in shower because my mother has a bad knee. We looked in the room and it seemed ok. But once settled and unpacked we then realised it was a disabled room. The bathroom was like being in a hospital room. Not exactly a hotel standard I'd expect for the price with a cheap white shower curtain. The tap for the shower was useless if you wanted hot water you had to turn the lever right round. This meant the pressure increased too much and filled the shower tray and caused it to overflow all over the floor, but turning the pressure down meant it was on cold! We had a window but no natural light or view because the curtain was fastened perminantly closed, it faced what looked like a back yard with air-conditioning constantly rumbling which was annoying. The worst part was, being so close to reception we could here every conversation between staff and guest's. Late at night and early hours of the morning. Then we would be woken by cleaners hoovering the reception area again early in the morning. So our sleep wasnt good at all being constantly woken up!! The staff were so so nice we didn't want to complain. So we 'put up' with the issue's having done one night and only 1 night left. But on reflection now I wished i had, because this trip was my 1st in London with my mother and wanted it to be a special treat. She is 72 and the lack of sleep meant she was knackered throughout our visit around London. I think the room was sub standard for the price I payed. No window view, disabled bathroom not requested and constant noise from reception. I wasn't asked when leaving how my stay was the concierge took our room keys and we left in a taxi. Can't fault the staff at all but the actual room quality and standard wasn't what I expected for London.
Staff were very friendly, polite and helpful. Always felt welcomed
Stayed in August 2023
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