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Clarence Parade, Southsea, Portsmouth, PO5 3LJ, United Kingdom
25 April 2016
눉There was a charge (£5 per 24 hours) for wifi despite free wifi being advertised on the website. Unnecessary and irritating. The plumbing - specifically the shower - was unpredictable
눇The staff were friendly and helpful and arranged for a change of room and upgrade when we had a problem with cold showers! The location in Southsea was very good indeed and very convenient for all of the sights
24 April 2016
눉Mattress could do with updating as a little hard. Shower was barely lukewarm on the morning we were there. Perhaps a little upgrading is required?
눇Friendly and helpful staff. Cosy and welcoming bar. Spacious room and lovely big bed.
25 April 2016
눉No hot water in our room. When I contacted reception to enquire.....was told that I was informed that they had hot water problems when we checked in......I don't think so!!! There was only a junior manager available who could not make decisions to resolve the problem, I asked what we were going to do about washing and was told we could use a bathroom in another room? No.....I had to suggest a room change!! Finally got moved to another room with a bathroom that was smaller than a cupboard I have at home (No I don't live in a mansion with walking cupboards). But it had hot water (Horraay!) Just don't try turning round :-(. So, we had to change rooms....missed a restaurant booking.....had to find another place to eat on a Saturday night with space. Offer from Hotel was 10% off the bill?? After complaining to a senior manager later we received a 50% refund. But this could have been avoided.
눇Location. Staff were pleasant but slow to respond to problems.
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