Bar a bit limited - didnt want to serve cocktails

Clean and tidy

Stayed in March 2024

Atmosphere rather soulless and more geared towards functions. The public areas and dining room were rather cool and chilly so not very relaxing. The menu for the bar/restaurant was very limited and unimaginative.

Good location for exploring the area. Easy parking. Room a little cramped but comfortable.

Stayed in April 2024

Evening dinner menu

Stayed in April 2024

Not the hotel’s fault but there was a wedding during my stay which was very noisy Also, as a guest the bar should have been open beyond 2300 hrs

Location Helpful staff Breakfast

Stayed in April 2024

No plug socket next to the bed 🙄 very annoying

Comfortable, nice breakfast easy parking

Stayed in April 2024

A bit tatty in places

Friendly comfortable

Stayed in April 2024

The bathroom of the room next to Rm201 is right beside the head board of the bed so you weee constantly woken whenever the room next door uses the bathroom or shower also walls get thing so you could here their TV and when snoring.

Staff were great and room very clean

Stayed in April 2024

Cold no heating on and no heating from the towel rail in the bathroom Cold in the bar area in the evening. Having to call on the phone when needing bar service. Would have liked a more cosy area for having evening drinks.

Location for our needs. Old part of the hotel nice but too contemporary in bar area

Stayed in April 2024

We took our dog, and we were so well accommodated for. Everyone was helpful, polite and friendly.

Stayed in March 2024

Shower control was very stiff and difficult to operate. Bar food menu was fine for one evening, but limited if staying more than one night.

Breakfast was excellent and staff very attentive to our need for gluten free food. Comfortable bed enabled a good night’s sleep.

Stayed in March 2024

No lift

A comfortable traditional hotel, with very pleasant staff.

Stayed in April 2024

Nice venue. Good facilities. Room was comfortable. Had a nice meal in the bar and the breakfast was good.

Stayed in March 2024

Much more expensive than last year. Noise from next door room was annoying. Room was exceptionally small. Pillows were very hard.

Being warm. Breakfast was great. Staff were fabulous at breakfast. Bathroom was nice. Very clean.

Stayed in March 2024

The night & early morning staff were not of the quality of the more experienced staff commended above. And some of the decor in the main communal areas was looking quite tired.

There was a delightful professional male staff member who welcomed me on check-in at about 4pm on Monday 18th March. And extremely helpful and then I would also like to commend the extremely attentive, professional kind staff member at breakfast when I took it in the lounge with my dog. My room was immaculately clean and had everything I needed for my overnight stay.

Stayed in March 2024

We had to sit in Lounge as had our dog . The tables are low, and made eating uncomfortable. Would be nice to have choice of low or high table. Also our dog is taller than the tables, all he could see was food, but is well behaved and didn't grab any !

Breakfast choice was good, especially liked the Sunday buffet breakfast.

Stayed in March 2024

The only thing i would criticise is the desk in the room is quite uncomfortable to work at as the chair is too high for me to fit my legs under the desk. Everything else is great!

The staff are always good at The Birch. Jackie on reception is great, always wanting to meet my needs whether that's checking in a bit early or securing me a room on the ground floor. She is helpful, professional and lovely. There is a young man who works in the bar area (I forgot to get his name) who is excellent at customer service. I've started to use this hotel regularly now for business as it's become a home from home.

Stayed in March 2024

Bistro: limited menu choice, harsh lighting and quite stark. Also, large screen TV not welcome in my book. Not all bulbs in room working. No breakfast tray service although room service available at other times of the day.

Bed very comfortable. Bathroom very clean. Hotel quiet - very few guests for the two nights that I stayed. Breakfast and staff at breakfast very good. Good geographical position for East and West Sussex and Gatwick Airport. Also, for the coast. Plenty of free parking. Good rail connection direct to London in under hour.

Stayed in March 2024

Bar area and 'bistro' not in keeping with the rest if the building, lighting harsh for an evening meal. Food average. Not a huge choice - if you were staying longer than a week. Rooms in newer part of hotel generic of any large chain, in layout and provisions. No breakfast tray service or though you can order 'other' room service at the other end of the day. Beware of expecting too much from your stay.

Exceptionally clean room, bed linen, towels. Very comfortable bed. Very good breakfast. Staff at breakfast Exceptional. My guest (mother in law) really enjoyed her stay - which was a treat for Mother's Day.

Stayed in March 2024

Room very cold on arrival - no heating on.

Comfortable bed

Stayed in March 2024

Room was ok. Shower great. Bed slightly uncomfortable.

Stayed in March 2024

Nothing really - all good!

Comfortable room in the old part of the hotel. Good size room, comfortable bed and warm. Plenty of variety of teas/coffees plus an ‘easy to use’ coffee machine. Nice toiletries in the bathroom. Excellent breakfast. Served hot selection on Saturday, buffet on Sunday. Good variety of pastries, cereals, fruit, fruit juices etc and hot items.

Stayed in February 2024

We ate in the bar one evening and had room service the other. The food was excellent: home cooked and well priced. The breakfast was also excellent with a wide range of choices of cooked food, pastries, fruit, cereals etc. Hotel feels well-cared for and staff were very friendly.

Stayed in February 2024

Hearing next door snoring and only having 1 of each thing in the tea/coffee tray when there were 2 of us staying

The bathroom was good and clean

Stayed in January 2024

Bigger room

I. Thought the room would be bigger.

Stayed in January 2024