Smallbrook Queensway, Birmingham, B5 4EW, United Kingdom
#36 of 70 hotels in Birmingham
Guests' ChoiceBased on 6142 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
8.6
Value for money
7.8
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 April 2024
David
United KingdomI only took points off for staff as eating in the restaurant at night was a little slapdash, not sure who/where the staff were, although the food when it arrived was good.
Location was perfect for us, stayed many times before as it's just between New Street Station and the Birmingham Hippodrome where we go to see shows. Excellent check in. Very good lifts. Comfortable and spacious room with a fridge. Huge king sized bed. Great breakfast.
Stayed in April 2024
Reviewed: 19 April 2024
Thế
United KingdomI needed toothpaste. But it was late and I couldn’t call the reception
Location, clean, 24h check in
Stayed in April 2024
Reviewed: 17 April 2024
Lovell
United KingdomThe curtains didn’t completely shut so had light come in in the morning.
The pillows and bed were very comfortable .
Stayed in April 2024
Reviewed: 16 April 2024
Anne
United KingdomOn site Starbucks was awful. Staff grumpy, hot drinks served in paper cups and little on offer to eat at 4pm.
Bed was comfortable and bedding soft. Shower room was fine. Great to be able to open our 4th floor window for fresh air, albeit only a few centimetres. Breakfast was great. Fresh fruit, fruit salad, yogurts and granola pots. Along with baked goods there was a wide range of hot food.
Stayed in April 2024
Reviewed: 16 April 2024
Andy
United KingdomRoom was clean and tidy. Breakfast was great fantastic choice of cooked breakfast items and fresh apple juice and orange juice
Stayed in April 2024
Reviewed: 15 April 2024
Shona
United KingdomIdeally situated short walk from train station. Good breakfast and friendly staff
Stayed in March 2024
Reviewed: 11 April 2024
Lucy
United KingdomLocation was perfect for Bullring, New Street Station, Alexandra Theatre - most places really. Room was very comfy and lovely and quiet at night. Lobby area very nice. Parking was a little confusing, but we parked at the Britannia car park and paid a reduced rate at the hotel reception desk. 24hrs for £9.50ish. Great to have a holding room for bags - meant we didn't have to carry rucksacks with us before check-in time.
Stayed in April 2024
Reviewed: 10 April 2024
Dawn
AustraliaView of air conditioning units and multi level car park wasn’t pleasant
Stayed in April 2024
Reviewed: 8 April 2024
Kenny
United KingdomNothing to complain about. Couldnt work out the room service
Reception staff lovely, comfortable bed
Stayed in April 2024
Reviewed: 7 April 2024
Selena
United KingdomSockets not close enough to the mirror to be able to see when using the hair dryer.
Room was comfy and the breakfast delicious.
Stayed in April 2024
Reviewed: 7 April 2024
Helen
United Kingdomnothing
Location was fantastic for Hippodrome, room was very comfortable, beds perfect, and breakfast lovely.
Stayed in April 2024
Reviewed: 7 April 2024
Kevin
United KingdomAcoustics not great. Bit noisy in the night
It was clean, comfortable and perfectly located for our needs. Breakfast was very good.
Stayed in March 2024
Reviewed: 7 April 2024
Caroline
United KingdomDidnt look inviting from the outside, but changed my mind as soon as I walked into the lobby. Lovely friendly reception staff and all clean and tidy.
Brilliant, perfect location and clean and tidy on my doorstep. Its a short walk from the office and just around the corner from the Alex Theatre which I was attending an event with friends
Stayed in April 2024
Reviewed: 5 April 2024
Karen
United KingdomThe room on arrival was like a sauna, temp was at 30 degrees and the heater was on too. A lot of wasted energy there !
The location to the train station and theatre.
Stayed in April 2024
Reviewed: 4 April 2024
Sharman
United KingdomThe breakfast ( cooked ) had been kept warm too long . Hence my comment about it being dry .
Good breakfast if a little dry ! Helpful staff and good range of choices
Stayed in April 2024
Reviewed: 3 April 2024
Mbela
United Kingdomno clear advise about the lack of parking in the premises and the additional parking arranged wasn't accommodating. very disappointed small bed for couple
service and staff were good.
Stayed in March 2024
Reviewed: 2 April 2024
Christine
United Kingdomthe evening meal was poor
good location for our stay
Stayed in March 2024
Reviewed: 1 April 2024
Xin
ChinaA bit noisy as it’s close to the road. Hotel provides earplugs.
Good location, next to the train station
Stayed in March 2024
Reviewed: 31 March 2024
Ben
United KingdomThe beds weren’t the most comfortable, but not the worst.
Good location, clean, modern, friendly staff.
Stayed in March 2024
Reviewed: 31 March 2024
Gemma
United KingdomShower kept turning off and couldn't get decent temperature
Clean room, mini fridge, plenty of hanging space, lovely bath.
Stayed in March 2024
Reviewed: 28 March 2024
Marie
United KingdomDrains a bit smelly in our bathroom
Location to station and shopping very good, clean and comfortable, kind pleasant staff, lovely bar and shared areas
Stayed in March 2024
Reviewed: 28 March 2024
Dave
FranceLack of espresso machine.
Excellent all round, location, cleanliness of rooms, decor, friendly staff, value for money. Could be improved with real espresso machine for breakfast.
Stayed in March 2024
Reviewed: 25 March 2024
Trung
United KingdomThe tiling in the bathroom could do with a refresh as the floor to walll tiling makes the room feel very old
The stay was last minute but was still affordable The staff were friendly and always happy to help The bed was comfy and had good natural light It had all the amenities you need including a fridge
Stayed in March 2024
Reviewed: 24 March 2024
Becky
United KingdomA standard double room wasn’t too good for 2 people, not a lot of room to be able to move around and get ready.
Decent facilities, very comfortable beds and friendly, helpful staff!
Stayed in March 2024
Berrioplano, Spain
Essaouira, Morocco
Waco, USA
Elounda, Greece
Hermigua, Spain
Villy-le-Moutier, France
Maribor, Slovenia
Siem Reap, Cambodia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content