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Reviews of Blackwell Grange Hotel 4 stars

Blackwell Grange, Darlington, DL3 8QH, United Kingdom

#7 of 13 hotels in Darlington

Guests' Choice

Review score

Based on 1220 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool & lift out of service. Noisy wedding party until the early hours of Sun morning. Some confusion over restaurant charges. Very slow service.

    Ambiance & location.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Lovely historic hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The paper bath mat

    Lovely hotel with history and decorated to bring that out. Breakfast was fab with an abundance of choice; one of the best I’ve had at a hotel. Will definitely stay here again

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Very comfortable for the short I was staying. Would certainly not hesitate to book again.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The room was clean and bed very comfortable. Breakfast was a buffet with tea/coffee served to the table which I prefer.

    Stayed in February 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Waited over 30mins for our drinks whilst having our evening meal and we were the only people in the restaurant at the time.

    Hotel amazing, staff very friendly. Rooms very clean and comfortable. Definitely stay again.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Comfortable, cosy stay in grand style superior room
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The old style mansion style but updated with tasteful colors and comforts like new bathrooms

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Impressive hotel packed with history
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Food and drink were rather expensive

    Efficient and friendly staff, room was nice and comfortable, hotel itself was very impressive

    Stayed in February 2024

  • Reviewed: 15 March 2024

    9.0
    nice warm welcome with great food and relaxing atmosphere
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the pool changing rooms need a refresh

    nice property and location

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Nice but food needs improvement.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The duvet cover didn’t fit the bed size too small. No bar staff all in doing wedding . People whom were staying there had to wait for a drink. My pie I had had no meat in it. Breakfast soon went cold because plates weren’t warm. Need a plate warmer. If they have one they need to use it. Don’t know if because they we’re short of staff due to wedding going on but also need to think about other guests paying to stay there.

    We like this hotel. Room was comfortable. It was one of the old rooms that needed a makeover. But bed was comfortable. And nice view over garden instead of a courtyard. It was also quiet to say there was a wedding on. Food ok not thrilled this time.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    7.0
    The stay didnt disappoint but expectations were higher.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The shower is too slow and uncomfortable. The rooms are not pre heated and The central Heating system takes too long to get heated up. The iron is of very low quality, defeats the purpose in the busy morning hours.

    Cleanliness, Breakfast, Cab calling button,

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Staying here across the next two weeks, very good hotel which I would recommend for business travel
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 2 nights

    Minor observation, the bar service was very slow on the two evenings I stayed this week. The bar tender had to keep walking to the second bar across the reception area if certain beers were ordered.

    Room was excellent, food choice was improved from my previous visit with far more selection. Good choice of food, very well cooked and the restaurant service was very professional.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Period property hotel fused with contemporary buildings in well located large beautiful ground
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Direction given to our bedroom at check-in could have been better received if delivered patiently but we eventually managed to find a staff to redirect us after wandering around for a while in the wrong section of the building with our heavy luggage. Heating was off by the time we got back late at night and we had to tuck into bed earlier than we would have. However, heating was otherwise good. External lighting in the area walking back from the big car pack at the rear could be better in some areas. We were kept awake for sometime from around midnight by some inconsiderate guests who appeared under influence. Hotel staff responded promptly once alerted and acted swiftly to summon decisive help from security and law enforcement. We all then had a better night sleep.

    Excellently located for the venue of the event we came for at Darlington Golf club. Easy reach of the train station. Beautiful and well kept large grounds with ample parking. Check-in was quick and easy. Property interior with beautiful period features which flows well into the more contemporary sections of the building. Room was clean and decoration simple but ok. Had the usual basic facilities and mattress was relatively good providing us with a good rest except for period of disturbance from one of the neighbouring rooms. Breakfast was better than expected compared to what we've experienced in the chain hotels. We didn't have time to explore the other facilities including the swimming pool.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    No telephone in room. Heating only partially working (but soon remedied by staff). Bathroom mirror too high.

    Beautifully decorated throughout. Food was excellent. Staff very friendly and efficient.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    Hotel is good and I would recommend
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    mattress too hard

    Staff and restaurant very good

    Stayed in March 2024

  • Reviewed: 4 March 2024

    7.0
    Would stay again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room I was staying in was outdated.

    Location and staff. Great parking.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    8.0
    Lovely overnight stay. We will definitely be staying again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The bin in the bathroom had not been emptied and was full to overflowing with ‘ladies products’ rather nasty. Whilst the decor was good it was a little on the dark side for my liking and was a little unsettling given some sight problems.

    Breakfast was good. the bed was the most comfortable I have ever had in an hotel. The room was nice and quiet even though there was a wedding in progress.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    8.0
    Another excellent stay at Blackwell Grange
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything that you need and want, nice quiet location

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Paper bathmat

    Room, service and facilities

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There were two events going on in the hotel so plenty of noisy revellers banging bedroom doors until fairly late. The hotel was very clean and looked after which made it seem even more strange that the leisure facilities were so incredibly dirty and uncared for... absolutely unbelievably filthy changing rooms. The only nice part of the leisure facilities was the new sauna which was in a separate little building of it's own.

    Hotel room was very comfortable and clean.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    9.0
    Perfect
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Staff were lovely and the afternoon tea was gorgeous. Room was lovely, clean and only complaint was new pillows would be nice as the ones in the room were flat.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Very relaxing and pleasant
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Even though the food was very good, we were very disappointed with the selection of gluten free food on the evening menu, compared to other hotels we have stayed at.

    The location of the hotel was very convenient as we were collecting our granddaughter and it not very far off the motorway The staff were very helpful and pleasant. We have stayed at the hotel on numerous occasions over the years and we are very impressed we are very with the upgrade of hotel as a whole.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Good but small details let the hotel down
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Older staff let the hotel down Room was extremely hot I was clearly told to label to my bags the morning of a wedding and that the hotel would check to see if I had a room booked ( which I did ) ans my bags would be taken there. They didn't check at all, and all my belongings went to the bridal suite, which meant I had nothing I'd travelled from Suffolk with a 9 month old baby and needed to have breakfast and leave promptly ( planned around her naps times ) Reception told me there was nothing they could as they nor I wanted to knock the bride up. Why write a letter clearly stating what to do....to not carry it out ?? Reception blamed it on the cleaners....why ask cleaners to do a porters job ?

    Room was clean Good was good Young staff were very helpful & pleasant

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Great hotel undergoing extensive refurbishment
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is being modernised, but is very large so it's reasonable to understand that this will take time and some areas are yet to be improved. One area that really lacked though was the leisure facilities changing area which was dated to say the least.

    The building and grounds are stunning, staff were friendly and helpful with 24hr reception if needed. The room we paid for was a standard room and suitable for the price paid. We were happy to be placed away from the area where there would be noise from a wedding party. Lovely to have use of leisure facilities within the cost paid. Food was minimal in choice but good quality and value. Breakfast was great with a wide selection available.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    8.0
    Wouldn’t stay again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The lighting in the room - too dark. Shower curtain - a screen would be better Not enough milk

    Location

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    Great stay, handy for a function at the rugby club across the road. Good value and fab breakfast!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bar closed early and no resident/porter bar facility available for residents. Found this a bit unusual for an establishment of this size.

    Room was comfortable although a bit dark due to lack of light bulbs and amount of lights. Would be hard to do your hair etc. Beautiful big stately hotel with gorgeous features. Staff were very nice. Bar food was good and reasonable cost too. Breakfast was an additional cost but was excellent.

    Stayed in February 2024

Showing 1 – 25

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