Blackwell Grange, Darlington, DL3 8QH, United Kingdom
#7 of 13 hotels in Darlington
Guests' ChoiceBased on 1220 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.0
Facilities
8.4
Staff
8.9
Value for money
8.4
Free WiFi
8.7
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End of dialog contentReviewed: 26 March 2024
Alan
United KingdomPool & lift out of service. Noisy wedding party until the early hours of Sun morning. Some confusion over restaurant charges. Very slow service.
Ambiance & location.
Stayed in March 2024
Reviewed: 25 March 2024
Lesa
United KingdomThe paper bath mat
Lovely hotel with history and decorated to bring that out. Breakfast was fab with an abundance of choice; one of the best I’ve had at a hotel. Will definitely stay here again
Stayed in March 2024
Reviewed: 25 March 2024
Alison
United KingdomThe room was clean and bed very comfortable. Breakfast was a buffet with tea/coffee served to the table which I prefer.
Stayed in February 2024
Reviewed: 25 March 2024
Leanne
United KingdomWaited over 30mins for our drinks whilst having our evening meal and we were the only people in the restaurant at the time.
Hotel amazing, staff very friendly. Rooms very clean and comfortable. Definitely stay again.
Stayed in March 2024
Reviewed: 20 March 2024
Camilla
SwedenThe old style mansion style but updated with tasteful colors and comforts like new bathrooms
Stayed in March 2024
Reviewed: 18 March 2024
Paul
United KingdomFood and drink were rather expensive
Efficient and friendly staff, room was nice and comfortable, hotel itself was very impressive
Stayed in February 2024
Reviewed: 15 March 2024
David
United Kingdomthe pool changing rooms need a refresh
nice property and location
Stayed in March 2024
Reviewed: 14 March 2024
Sarah
United KingdomThe duvet cover didn’t fit the bed size too small. No bar staff all in doing wedding . People whom were staying there had to wait for a drink. My pie I had had no meat in it. Breakfast soon went cold because plates weren’t warm. Need a plate warmer. If they have one they need to use it. Don’t know if because they we’re short of staff due to wedding going on but also need to think about other guests paying to stay there.
We like this hotel. Room was comfortable. It was one of the old rooms that needed a makeover. But bed was comfortable. And nice view over garden instead of a courtyard. It was also quiet to say there was a wedding on. Food ok not thrilled this time.
Stayed in March 2024
Reviewed: 13 March 2024
Nikhil
United KingdomThe shower is too slow and uncomfortable. The rooms are not pre heated and The central Heating system takes too long to get heated up. The iron is of very low quality, defeats the purpose in the busy morning hours.
Cleanliness, Breakfast, Cab calling button,
Stayed in March 2024
Reviewed: 9 March 2024
David
United KingdomMinor observation, the bar service was very slow on the two evenings I stayed this week. The bar tender had to keep walking to the second bar across the reception area if certain beers were ordered.
Room was excellent, food choice was improved from my previous visit with far more selection. Good choice of food, very well cooked and the restaurant service was very professional.
Stayed in March 2024
Reviewed: 7 March 2024
Ade
United KingdomDirection given to our bedroom at check-in could have been better received if delivered patiently but we eventually managed to find a staff to redirect us after wandering around for a while in the wrong section of the building with our heavy luggage. Heating was off by the time we got back late at night and we had to tuck into bed earlier than we would have. However, heating was otherwise good. External lighting in the area walking back from the big car pack at the rear could be better in some areas. We were kept awake for sometime from around midnight by some inconsiderate guests who appeared under influence. Hotel staff responded promptly once alerted and acted swiftly to summon decisive help from security and law enforcement. We all then had a better night sleep.
Excellently located for the venue of the event we came for at Darlington Golf club. Easy reach of the train station. Beautiful and well kept large grounds with ample parking. Check-in was quick and easy. Property interior with beautiful period features which flows well into the more contemporary sections of the building. Room was clean and decoration simple but ok. Had the usual basic facilities and mattress was relatively good providing us with a good rest except for period of disturbance from one of the neighbouring rooms. Breakfast was better than expected compared to what we've experienced in the chain hotels. We didn't have time to explore the other facilities including the swimming pool.
Stayed in March 2024
Reviewed: 7 March 2024
Kevin
United KingdomNo telephone in room. Heating only partially working (but soon remedied by staff). Bathroom mirror too high.
Beautifully decorated throughout. Food was excellent. Staff very friendly and efficient.
Stayed in March 2024
Reviewed: 5 March 2024
Shane
United Kingdommattress too hard
Staff and restaurant very good
Stayed in March 2024
Reviewed: 4 March 2024
Andrew
United KingdomThe room I was staying in was outdated.
Location and staff. Great parking.
Stayed in March 2024
Reviewed: 1 March 2024
June
United KingdomThe bin in the bathroom had not been emptied and was full to overflowing with ‘ladies products’ rather nasty. Whilst the decor was good it was a little on the dark side for my liking and was a little unsettling given some sight problems.
Breakfast was good. the bed was the most comfortable I have ever had in an hotel. The room was nice and quiet even though there was a wedding in progress.
Stayed in February 2024
Reviewed: 21 February 2024
Neil
United KingdomNothing
Everything that you need and want, nice quiet location
Stayed in February 2024
Reviewed: 20 February 2024
Avril
United KingdomPaper bathmat
Room, service and facilities
Stayed in February 2024
Reviewed: 19 February 2024
Rowan
United KingdomThere were two events going on in the hotel so plenty of noisy revellers banging bedroom doors until fairly late. The hotel was very clean and looked after which made it seem even more strange that the leisure facilities were so incredibly dirty and uncared for... absolutely unbelievably filthy changing rooms. The only nice part of the leisure facilities was the new sauna which was in a separate little building of it's own.
Hotel room was very comfortable and clean.
Stayed in February 2024
Reviewed: 15 February 2024
Lorraine
United KingdomStaff were lovely and the afternoon tea was gorgeous. Room was lovely, clean and only complaint was new pillows would be nice as the ones in the room were flat.
Stayed in February 2024
Reviewed: 15 February 2024
Stephen
United KingdomEven though the food was very good, we were very disappointed with the selection of gluten free food on the evening menu, compared to other hotels we have stayed at.
The location of the hotel was very convenient as we were collecting our granddaughter and it not very far off the motorway The staff were very helpful and pleasant. We have stayed at the hotel on numerous occasions over the years and we are very impressed we are very with the upgrade of hotel as a whole.
Stayed in February 2024
Reviewed: 14 February 2024
Vivienne
United KingdomOlder staff let the hotel down Room was extremely hot I was clearly told to label to my bags the morning of a wedding and that the hotel would check to see if I had a room booked ( which I did ) ans my bags would be taken there. They didn't check at all, and all my belongings went to the bridal suite, which meant I had nothing I'd travelled from Suffolk with a 9 month old baby and needed to have breakfast and leave promptly ( planned around her naps times ) Reception told me there was nothing they could as they nor I wanted to knock the bride up. Why write a letter clearly stating what to do....to not carry it out ?? Reception blamed it on the cleaners....why ask cleaners to do a porters job ?
Room was clean Good was good Young staff were very helpful & pleasant
Stayed in February 2024
Reviewed: 12 February 2024
Sarah
United KingdomThe hotel is being modernised, but is very large so it's reasonable to understand that this will take time and some areas are yet to be improved. One area that really lacked though was the leisure facilities changing area which was dated to say the least.
The building and grounds are stunning, staff were friendly and helpful with 24hr reception if needed. The room we paid for was a standard room and suitable for the price paid. We were happy to be placed away from the area where there would be noise from a wedding party. Lovely to have use of leisure facilities within the cost paid. Food was minimal in choice but good quality and value. Breakfast was great with a wide selection available.
Stayed in February 2024
Reviewed: 11 February 2024
Samantha
United KingdomThe lighting in the room - too dark. Shower curtain - a screen would be better Not enough milk
Location
Stayed in February 2024
Reviewed: 8 February 2024
Jacqueline
United KingdomBar closed early and no resident/porter bar facility available for residents. Found this a bit unusual for an establishment of this size.
Room was comfortable although a bit dark due to lack of light bulbs and amount of lights. Would be hard to do your hair etc. Beautiful big stately hotel with gorgeous features. Staff were very nice. Bar food was good and reasonable cost too. Breakfast was an additional cost but was excellent.
Stayed in February 2024
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