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Lower Dicker, Hellingly, BN27 4AT, United Kingdom
August 14, 2016
눉Just returned from a one night stay. DO NOT STAY AT THIS HOTEL. There were too many faults to list here but the main ones are 1) the general decor and shabbyness. eg tatty curtains, mildew, holes in ceiling, wallpaper coming off wall, tiles nearly off the wall, shower height not adjustable and did not fit in holder. 2) I opened the customer information book only to find nothing in it. 3) electrical wiring was showing in a couple of places and the PAT appears to have not been done since 2102 and 2010. We had to pay upon arrival (£85) before we even got to the room. It was hardly worth £8.50! When I complained to the receptionist in the morning was told that the hotel policy was to refund if we complained within an hour. There was no mention of this in the room. Assuming she was not cooking as well the receptionist when we checked in appeared to be the only member of staff (she was serving in the restaurant at the time). The receptionist in the morning took a note of all complaints and said she would pass them on to her manager(who was not present)
눇the grounds outside
August 9, 2016
눉Dirty hovel that smelt disgusting
August 11, 2016
눉the bedroom/the bathroom / the breakfast/and particularly the service-- room not cleaned or towels or bed linen or drink items tea, coffee etc not provided
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