Was kinda cold actually.. Not sure if heatin was on

Nice sleep

Stayed in December 2021

Dated, hard bed, TV was to small and well to far away from sofa chairs or bed!

Room we was put in the first time was lovely we paid the same price for a different room and was awful dated and not very comfortable.

Stayed in September 2021

No lightbulb in the desk light. Room was bare - not even a picture on the wall. Dribbling shower. Although there were notices asking guests to wear masks, staff members weren’t bothering. Very poor breakfast selection.

Staff friendly and helpful

Stayed in December 2021

The showers were not very clean Ok

Everything was decent

Stayed in November 2021

Room was hot but if opened window could hear motorway traffic

Room pleasant

Stayed in December 2021

I asked for some supplies and got none until i left

It was convinent location for me and confortable. However staff were a little slow in respending

Stayed in November 2021

We didn't get bottled water while we are staying.

1. The Hotel was a historic place. 2. Free parking outside is plus value.

Stayed in October 2021

TV controller was stickey and didnt work properly No real entertainment to get you out of your room Fire alarm randomly going off at 4am

I liked the size of the room

Stayed in October 2021

Breakfast facilities and general service from the staff were great.

Stayed in November 2021

Next day when we went to breakfast i was told breakfast was not booked and again had to show my proof this was frustrating after having the initial error with the rooms. Again i felt i had to explain myself, think communication within could be improved on. Also if we are shown the breakfasts cereals are in a different area to the cooked breakfasts which is buffet style, for a lady with visual impairment this could have been thought about but breakfast was nice

Staff were friendly and welcoming, on arrival i was told we had booked a different type of room, so showed my email confirming what i had booked. Manager assisted us and reassured us, we also had rooms on different floors and not close together, my friend has a guide dog and is unable to see, they kindly moved her downstairs on ground floor to room opposite mine, both doubles and at no extra cost, i was truly grateful, rooms very clean, bed was comfy and we were made welcome, my 8 yesr old daughter was estatic about being able to watch youtube in our room. Only downside was how far away from city centre they were but that was down to me.

Stayed in November 2021

Quite far from city centre and when trying to order food, not many options near by delivered so we had to order a taxi to pick up the food.

We were in the directors suite which was a great size, bigger than we expected!

Stayed in October 2021

Only one towel in room on arrival but a further two supplied very promptly when requested the following morning.

We were given access to the room before normal check in time which was really helpful. Room large - staff friendly and very helpful

Stayed in November 2021

Paid for a deluxe double, still thought the room was a little small

Clean,and the shower was very good

Stayed in November 2021

the receptionist was very moody

the shower

Stayed in October 2021

The staff were all young and very pleasant. But they didn't really know what they were doing. We arrived at the hotel restaurant and it took ages for someone to appear and seat us - only two other tables occupied. We were not asked if we wanted anything to drink. When our food order was finally taken, we were still not asked about drinks. In the end we had to go and find the waitress and ask about drinks. Service at breakfast was similar. Whenever we managed to catch up with a member of staff, they were polite and helpful - but they were clearly not being managed at all. There was only instant coffee at breakfast and we had to make our own toast (no marmalade, only jam). Little things, but all detracting from what was otherwise very good.

The room was lovely and plenty of hot water. We ate in the hotel in the evening and the food was great. Food at breakfast was good too.

Stayed in October 2021

On this occasion the room I was assigned was well below standard, paint was peeling of the wall in several areas of the room, there was damage to the tiles in the shower cubicle and a poor attempt was made to fill the damage. Staff was able to change the room originally assigned. Awoken between 2 to 3am on one of the nights by alarm sounding for around 2 minutes, no attempt was made to explain the cause of the alarm. After making enquires on checking out, I was informed that someone was smoking in their room.

I have stayed at this property on several occasions, it is very convenient in terms of my reason for visiting Manchester. The hotel rooms are generally clean, comfortable, parking is free and the staff are mostly very welcoming and professional when dealing with any issues.

Stayed in October 2021

I expected more considering the fee.

I didn’t eat their breakfast.

Stayed in October 2021

No soap, shampoo and conditioner provided. I would have also expected a small fridge for £133 per night.

Nice setting. Nice hotel and restaurant . Friendly and helpful staff.

Stayed in October 2021

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Stayed in October 2021

my door did not lock. meaning anyone with the card for the room could enter.

my stay was peaceful and I was more than comfortable with everything

Stayed in October 2021

sligh smell of humidity in the halls, but not too strong

Treatment was correct an staff was helpful

Stayed in October 2021

rooms were not like the photos, very dated and lacked basic facilities like a mini fridge and a working hair dryer. cleaning also wasn’t thorough .. no lift so bare this in mind.

the staff were nice, comfy beds, nice view of the courtyard

Stayed in October 2021

Nothing

Friendly staff and very clean.

Stayed in September 2021

Bed was so uncomfortable, two singles zipped together to make a double which wasn't a problem. The problem was I could feel the springs through both mattresses, barely any sleep, ended up going to reception at 6.30 am where I was moved to a different room (thanks Derryl). Hairdryer blew up when I was half way through drying my hair whilst getting ready for a wedding at the hotel! Thankfully a housekeeper was on the corridor and she arranged a replacement straight away

The staff, Derryl on night shift and Beth on days at reception and all the servers were so nice, nothing was too much trouble. I was there for 2 nights, had a meal on the Friday which was OK, not much to choose from on the menu but attended a wedding there on the Saturday and the food was delicious.

Stayed in October 2021