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  5. Reviews of Pontins - Brean Sands Holiday Park

Reviews of Pontins - Brean Sands Holiday Park

Brean Down, Burnham on Sea, TA8 2RJ, United Kingdom

Review Score

Based on 913 hotel reviews

3.7

Score breakdown

  • Cleanliness

    4.2

  • Comfort

    4.3

  • Location

    7.2

  • Facilities

    4.6

  • Staff

    6.0

  • Value for money

    5.0

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Showing 1 - 25

  • Reviewed: November 18, 2022

    5.0
    So good
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    The room

    The bereaskes was so was so good

    Stayed in November 2022

  • Reviewed: September 30, 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Chalet
    • Stayed 3 nights
    • Submitted from a mobile device

    Accommodation requires updating very old fashioned. Chalet smelt the hob was dirty and rusty, so had to eat out during my stay. Shower was luke warm despite immersion heater being on all night.

    Located in quiet area away from the busy club house and entertainment.

    Stayed in September 2022

  • Reviewed: September 22, 2022

    3.0
    Nice location. Park is disgusting
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    My daughter and myself were disgusted with the room Mould in our fridge good under our bed. Dirty cutlery and plates and glasses. Took photos and thinking about sending them to a local newspaper

    The location was good

    Stayed in September 2022

  • Reviewed: September 20, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was adiquate but very dirty unfortunatly

    The staff were brilliant and the shows with the blue coats were amazing Well done all

    Stayed in September 2022

  • Reviewed: September 18, 2022

    3.0
    Lovely swimming pool enjoyed the evening entertainment. Cheap get away so was OK.
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    No bar or facilities were open when we arrived. We had no toilet roll in our room and only 1 pillow for 3 people. The bathroom floor was disgusting and so was the cooker and the microwave!!

    Entertainment in the evening was brilliant . Food was value for money.

    Stayed in August 2022

  • Reviewed: September 18, 2022

    3.0
    left a day early as couldn’t stand it any longer, tried to book alternative accommodation but was sold out! would have d
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    dirty, run down, noisy, lots of drunk people falling over in the middle of the day, uncomfortable beds

    location

    Stayed in August 2022

  • Reviewed: September 12, 2022

    5.0
    I really enjoy it
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 4 nights
    • Submitted from a mobile device

    None

    I like the people

    Stayed in August 2022

  • Reviewed: September 5, 2022

    4.0
    Very disappointed 😞
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    The oven was unusable, The sofa bed had a rip in it and was broken on one side, The cutlery was dirty with crystallised sugar on it the cups were dirty with one actually having crystallised sugar in it, There was no saucepans for cooking, only 3 plates and 1 bowl No kettle There was foot prints in the bath The lock broke when I tried to lock the door I was told someone would come and see me about all of this and no one did apart from the sofa and lock which The sofa was replaced quickly and the lock was fixed quickly but that was the only things that did get sorted,

    The location was nice and peaceful Shop on site was handy

    Stayed in September 2022

  • Reviewed: September 5, 2022

    5.0
    the kids loved it and don’t see the dirt, it’s cheap and tacky but if that’s all you can manage you can make the best of
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 3 nights
    • Submitted from a mobile device

    it’s not clean at all. I’d recommend taking some cleaning products and cloths. and just think of the room as a base where you spend as little time as possible

    You get what you pay for. it’s a cheap break and we found it bearable, kids don’t know any different and some of us just don’t have the money for Disneyland unfortunately

    Stayed in September 2022

  • Reviewed: September 3, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 3 nights
    • Submitted from a mobile device

    We were put in the wrong room and the food in the restaurant was not good. The facilities were all broken and tired looking.

    The staff were friendly

    Stayed in September 2022

  • Reviewed: September 3, 2022

    3.0
    extremely tired
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    the size of it isn’t big and the beds are rotten

    not much

    Stayed in September 2022

  • Reviewed: August 31, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    Front door had a gap all round when closed so didn't feel safe. Although mostly clean it needs a good freshen up inside & out.

    Stayed in August 2022

  • Reviewed: August 30, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 3 nights
    • Submitted from a mobile device

    Kids running round chalets at 2am cars parked outside my patio door extra people in chalet next to me more than should of been both sides so was pretty noisy at 2am

    Everything was OK for the kids

    Stayed in August 2022

  • Reviewed: August 29, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Room was dirty microwave rusty bad odor in the room the knife and forks dirty in the draw bed sofa had a rip in it we asked for a downstairs room wen booking was given upstairs my partner is disabled and struggling to do the stairs no staff

    The weather

    Stayed in August 2022

  • Reviewed: August 29, 2022

    4.0
    most activities shut down. shame but everything going to rack and ruin toilets at entertainment complex disgusting
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    to noisy could do with a real good clean.

    we got up graded. new quilts. pillows and covers.

    Stayed in August 2022

  • Reviewed: August 27, 2022

    4.0
    dirty rooms; smelly arcades; main hall not on daily cleaning list; blue coats entertainment is great
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 3 nights
    • Submitted from a mobile device

    dirty room; sticky tables at main hall; dirty swimming pool; most of kids outside entertainment broken or closed

    entertainment.

    Stayed in August 2022

  • Reviewed: August 24, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 5 nights
    • Submitted from a mobile device

    The noise from other users. Dirt. Thing not in use which should be. Rubbish.

    The weather

    Stayed in August 2022

  • Reviewed: August 23, 2022

    5.0
    Ok
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    Not organised Sum childrens games didn't work when u put money in.most staff didn't seem interested in helping however there was one young lady who was helpful and quickly changed our room has someone was in the first one we was given.needs to state to take sheets n duvet covers on the site because it says bedding included so do remember to bring your own.

    Location is great 5 minute walk to beach nice bar on the way down which serves food

    Stayed in August 2022

  • Reviewed: August 21, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    The chalet was not value for money. The bed spread had urine stains on it and the kettle inside was full of lime scale. We booked for two nights, but checked into an hotel after one night.

    The location was ideal.

    Stayed in August 2022

  • Reviewed: August 20, 2022

    5.0
    n/l
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing at all

    nothing

    Stayed in August 2022

  • Reviewed: August 15, 2022

    5.0
    I didn’t go with high expectations, the one thing that holds this place up is the entertainment
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    The cleanliness, just seemed they didn’t have much cleaning staff

    Loved the entertainment they work exceptionally hard

    Stayed in August 2022

  • Reviewed: August 12, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Very dated and tired looking. Not as clean as it could have been. Floors sticky and not swept. Windows and outside very dirty. No cups or glasses, had to ask for some. The public toilets were dirty, no toilet paper. If we werent there to meet up with family we would not have stayed. Disappointed that Booking.com have this on their site.

    The staff were lovely. The bar area was nice and clean. It was very quiet at night. Clean wrapped bedding on arrival.

    Stayed in August 2022

  • Reviewed: August 11, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights

    Cleaning and no bed and duvet covers

    Flat was ok

    Stayed in August 2022

  • Reviewed: August 7, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing in the chalet, no pillows available

    Location to beach, of site activitys

    Stayed in August 2022

  • Reviewed: August 2, 2022

    5.0
    the place is renounced for not being the cleanest but we only stayed for one night and only used it to sleep. we took al
    • Leisure trip
    • Family with young children
    • Chalet
    • Stayed 1 night
    • Submitted from a mobile device

    dirty

    property was dirty, someone had left a half drank drink and a poo in the toilet. place was full of sand. quiets we’re dirty covered in chocolate handprints.

    Stayed in August 2022

Showing 1 - 25

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