Bridgewood Roundabout, Walderslade Woods, Chatham, ME5 9AX, United Kingdom
#12 of 35 hotels in Chatham
Guests' ChoiceBased on 1977 hotel reviews
7.5Cleanliness
8.2
Comfort
8.2
Location
8.2
Facilities
7.9
Staff
8.5
Value for money
7.5
Free WiFi
8.1
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End of dialog contentReviewed: 27 March 2024
Charlie
United KingdomThis was our 2nd trip to the hotel and joked about hoping the bar staff have improved which we found out wasn’t the case. The bar staff are young and hopeless just all need re training. I told one person 3 times to stop holding the top of my glass. Their finger was literally on the top from where you sip. They’re all nice people but kept calling me mate too which isn’t very professional.
It’s cheap and comfy with a good spa and restaurant.
Stayed in March 2024
Reviewed: 24 March 2024
Liz
United KingdomThe room was so hot and the fan provided was far too noisy to use
Lovely big room great bar and restaurant
Stayed in March 2024
Reviewed: 19 March 2024
Cristina
United KingdomThe steam room wasn’t working. I expect that there will be a body lotion inside the room but there wasn’t, but if you go to the customer’s toilet on the ground floor, you will find three lotions their. The tea cups were left with the mark of tea in it but when I washed it it’s gone.
The facilities
Stayed in March 2024
Reviewed: 17 March 2024
Philip
United KingdomPlenty of parking. Very friendly helpful staff. Very clean everywhere.Nice lounge and bar area. Good breakfast.
Stayed in March 2024
Reviewed: 16 March 2024
Jenny
United KingdomThe bed Very old, creaky and hard. There was also a double sized mattress topper on a king sized bed causing even more discomfort with the ridges. Room 128
The overall setting
Stayed in March 2024
Reviewed: 16 March 2024
Soraya
United KingdomNo gluten free food options after 10pm. Perhaps offer some kind of snack box with some GF crackers and cheese. Being telephoned at 11.01 while leaving the room to be reminded of time to check out. At least give people 5 minutes :-)……. Lawn mower was super noisy so very difficult to have online work meeting (can’t be helped I suppose). Perhaps some newer more comfy pillows would be good but that’s a personal preference.
Clean room. Friendly staff. Bed comfortable.
Stayed in March 2024
Reviewed: 15 March 2024
Tracyb43
United KingdomFriendly and welcoming staff, relaxing environment and atmosphere, comfortable and well maintained facilities. Spa treatments were lovely.
Stayed in March 2024
Reviewed: 15 March 2024
Trevor
United KingdomThe bath is a bit narrow so when you have a shower my feet were not flat on the bath and with the shampoo etc at other end from shower felt a bit like walking a tightrope going from one to another. But i am in my 60,s so would probably not affect most people
One of the best buffet breakfast I have had in a hotel in a long time. Was very quiet in room while I was there Full size tv so no wishing you had brought a pair of binoculars to watch the small tv 15 foot from bed as in a lot of hotels
Stayed in March 2024
Reviewed: 13 March 2024
Tracey
United KingdomNot enough options on the room service menu.
My superior double room was very comfortable, with a refurbished bathroom featuring a walk-in shower. As usual the food was of good quality and high standards. The breakfasts have plenty of choice to cater for every taste. The bar menu and restaurant have a good selection. The staff throughout the hotel are always pleasant, helpful and welcoming. It's nice to be remembered as a frequent guest, even to what my room service choices are.
Stayed in February 2024
Reviewed: 3 March 2024
Jane
United KingdomBreakfast. Not very warm. Eggs dried up, not refreshed enough. Disappointing for £15. Have had much better in Premier Inn. Have posted this before on a previous stay, but nothing has changed. Will forego breakfast on future stays.
Everything was nice, clean and comfy.
Stayed in February 2024
Reviewed: 29 February 2024
Susan
United KingdomBed not as comfortable as i like but none the less very clean
Stayed in February 2024
Reviewed: 27 February 2024
Tracey
United KingdomStill not stocking Limoncello at the bar. Limited availability on room service. No slippers to accompany the bathrobes.
My superior double room was very comfy. The bathroom had been refurbished and the walk-in shower and bathroom generally were very pleasing. The bathrobe was lovely and soft. The staff on reception were extremely helpful as usual. The rest of the staff in the restaurant, bar and cleaners are always happy to help. Good sized portions of food.
Stayed in January 2024
Reviewed: 19 February 2024
Grahame
United KingdomTHE BED WAS SO UNCOMFORTABLE WE BOTH WOKE UP WITH BACKACHE
Staff and location
Stayed in February 2024
Reviewed: 13 February 2024
Harry
United KingdomThe room was quite hot and the fan didn't do much and neither did the window being open do a lot
It was very tidy and clean and was very comfortable
Stayed in February 2024
Reviewed: 12 February 2024
Jess
United KingdomThe spa it's self was quite small and messaging the hotel before hand, the messages wernt always polite and helpful . The day of check in there were some technical problems which is understandable but this cause the customer service to slack. We didn't get our free lunch from our spa voucher in the end which was not helpful, with some discussions with staff when booking this could of been arranged better.
Once the problems were sorted the staff were nice and helpful. The spa treatment was lovely, and spa staff were helpful. Hotel itself was really lovely and spacious.
Stayed in February 2024
Reviewed: 8 February 2024
Fleur
United KingdomWhere it is.
Stayed in February 2024
Reviewed: 31 January 2024
Mir
United KingdomSlightly dated pool area and room decor, wear and tear. Personally mattress and pillows not comfortable.
Lots of space, fitness and pool facilities, nice bar/restaurant and lounges. Staff were very helpful and efficient. Rooms were fully equipped with what you need.
Stayed in January 2024
Reviewed: 28 January 2024
Mark
United KingdomRestaurant
The pool
Stayed in January 2024
Reviewed: 24 January 2024
Susan
FranceLooking very tired, could do with an update
Convenient and dog friendly
Stayed in January 2024
Reviewed: 20 January 2024
Stephen
United KingdomNice sized room, nice and clean and friendly staff.
Stayed in January 2024
Reviewed: 15 January 2024
Catherine
United KingdomComprehensive breakfast included but coffee was so bad that we bought in-house Starbucks... Hopefully not deliberate 😂
Really lovely comfortable hotel with small spa
Stayed in January 2024
Reviewed: 14 January 2024
Doreen
United KingdomThere were two weddings on, and we couldn't eat in the restaurant. We missed out on the spa as well, would be nice if it was open longer. The location is not great aesthetically, but easy to get to and to get to other places nearby.
Brilliant breakfast, and great dinner. Room was okay if dated, refurbished bathroom was great. Staff were friendly and helpful.
Stayed in October 2023
Reviewed: 9 January 2024
Sandra
United KingdomRoom was very tired. The only way to boil the kettle was to put the whole tray on the floor as there were no usable sockets at normal level. There were two sockets behind the television connected to the television but the lead on the kettle tray could not reach those. Not ideal.
The location
Stayed in January 2024
Reviewed: 8 January 2024
Joanne
United KingdomN/A
Local to where we needed
Stayed in January 2024
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