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Reviews of Bridgewood Manor Hotel & Spa 4 stars

Bridgewood Roundabout, Walderslade Woods, Chatham, ME5 9AX, United Kingdom

#12 of 35 hotels in Chatham

Guests' Choice

Review score

Based on 1977 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 27 March 2024

    9.0
    I will always return here as I do like it just hope the bar staff get some better training.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This was our 2nd trip to the hotel and joked about hoping the bar staff have improved which we found out wasn’t the case. The bar staff are young and hopeless just all need re training. I told one person 3 times to stop holding the top of my glass. Their finger was literally on the top from where you sip. They’re all nice people but kept calling me mate too which isn’t very professional.

    It’s cheap and comfy with a good spa and restaurant.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was so hot and the fan provided was far too noisy to use

    Lovely big room great bar and restaurant

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    We enjoyed the pool
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The steam room wasn’t working. I expect that there will be a body lotion inside the room but there wasn’t, but if you go to the customer’s toilet on the ground floor, you will find three lotions their. The tea cups were left with the mark of tea in it but when I washed it it’s gone.

    The facilities

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Plenty of parking. Very friendly helpful staff. Very clean everywhere.Nice lounge and bar area. Good breakfast.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed Very old, creaky and hard. There was also a double sized mattress topper on a king sized bed causing even more discomfort with the ridges. Room 128

    The overall setting

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Fine. No major issues at all. Clean. Polite and helpful staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No gluten free food options after 10pm. Perhaps offer some kind of snack box with some GF crackers and cheese. Being telephoned at 11.01 while leaving the room to be reminded of time to check out. At least give people 5 minutes :-)……. Lawn mower was super noisy so very difficult to have online work meeting (can’t be helped I suppose). Perhaps some newer more comfy pillows would be good but that’s a personal preference.

    Clean room. Friendly staff. Bed comfortable.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly and welcoming staff, relaxing environment and atmosphere, comfortable and well maintained facilities. Spa treatments were lovely.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    9.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    The bath is a bit narrow so when you have a shower my feet were not flat on the bath and with the shampoo etc at other end from shower felt a bit like walking a tightrope going from one to another. But i am in my 60,s so would probably not affect most people

    One of the best buffet breakfast I have had in a hotel in a long time. Was very quiet in room while I was there Full size tv so no wishing you had brought a pair of binoculars to watch the small tv 15 foot from bed as in a lot of hotels

    Stayed in March 2024

  • Reviewed: 13 March 2024

    9.0
    It's a pleasure to stay.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Not enough options on the room service menu.

    My superior double room was very comfortable, with a refurbished bathroom featuring a walk-in shower. As usual the food was of good quality and high standards. The breakfasts have plenty of choice to cater for every taste. The bar menu and restaurant have a good selection. The staff throughout the hotel are always pleasant, helpful and welcoming. It's nice to be remembered as a frequent guest, even to what my room service choices are.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast. Not very warm. Eggs dried up, not refreshed enough. Disappointing for £15. Have had much better in Premier Inn. Have posted this before on a previous stay, but nothing has changed. Will forego breakfast on future stays.

    Everything was nice, clean and comfy.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    9.0
    Lovely & quiet staff very welcoming
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed not as comfortable as i like but none the less very clean

    Stayed in February 2024

  • Reviewed: 27 February 2024

    9.0
    Staff are always happy to help.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Still not stocking Limoncello at the bar. Limited availability on room service. No slippers to accompany the bathrobes.

    My superior double room was very comfy. The bathroom had been refurbished and the walk-in shower and bathroom generally were very pleasing. The bathrobe was lovely and soft. The staff on reception were extremely helpful as usual. The rest of the staff in the restaurant, bar and cleaners are always happy to help. Good sized portions of food.

    Stayed in January 2024

  • Reviewed: 19 February 2024

    6.0
    Shame about bed
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    THE BED WAS SO UNCOMFORTABLE WE BOTH WOKE UP WITH BACKACHE

    Staff and location

    Stayed in February 2024

  • Reviewed: 13 February 2024

    8.0
    Me and my other half loved it
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was quite hot and the fan didn't do much and neither did the window being open do a lot

    It was very tidy and clean and was very comfortable

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The spa it's self was quite small and messaging the hotel before hand, the messages wernt always polite and helpful . The day of check in there were some technical problems which is understandable but this cause the customer service to slack. We didn't get our free lunch from our spa voucher in the end which was not helpful, with some discussions with staff when booking this could of been arranged better.

    Once the problems were sorted the staff were nice and helpful. The spa treatment was lovely, and spa staff were helpful. Hotel itself was really lovely and spacious.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    Relaxing, nice room, nice food, enjoyed the gym.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Where it is.

    Stayed in February 2024

  • Reviewed: 31 January 2024

    8.0
    Value for money and will stay again.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Slightly dated pool area and room decor, wear and tear. Personally mattress and pillows not comfortable.

    Lots of space, fitness and pool facilities, nice bar/restaurant and lounges. Staff were very helpful and efficient. Rooms were fully equipped with what you need.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant

    The pool

    Stayed in January 2024

  • Reviewed: 24 January 2024

    8.0
    Convenient, comfortable and welcoming
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Looking very tired, could do with an update

    Convenient and dog friendly

    Stayed in January 2024

  • Reviewed: 20 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice sized room, nice and clean and friendly staff.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Comprehensive breakfast included but coffee was so bad that we bought in-house Starbucks... Hopefully not deliberate 😂

    Really lovely comfortable hotel with small spa

    Stayed in January 2024

  • Reviewed: 14 January 2024

    7.0
    Good place for a short stay, excellent food
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    There were two weddings on, and we couldn't eat in the restaurant. We missed out on the spa as well, would be nice if it was open longer. The location is not great aesthetically, but easy to get to and to get to other places nearby.

    Brilliant breakfast, and great dinner. Room was okay if dated, refurbished bathroom was great. Staff were friendly and helpful.

    Stayed in October 2023

  • Reviewed: 9 January 2024

    6.0
    We have stayed at the hotel several times in the last eight years but felt it was not up to standard this time.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Room was very tired. The only way to boil the kettle was to put the whole tray on the floor as there were no usable sockets at normal level. There were two sockets behind the television connected to the television but the lead on the kettle tray could not reach those. Not ideal.

    The location

    Stayed in January 2024

  • Reviewed: 8 January 2024

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Local to where we needed

    Stayed in January 2024

Showing 1 – 25

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