2 Lower Castle Street, Old Market, Broadmead, Bristol, BS1 3AD, United Kingdom
#36 of 53 hotels in Bristol
Guests' ChoiceBased on 5429 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
9.0
Facilities
7.9
Staff
8.8
Value for money
7.5
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 18, 2024
Elizabeth
United KingdomOpening window/heating
Great
Stayed in March 2024
Reviewed: March 17, 2024
Dominic
United KingdomA good location and a short walk to both Temple Meads station and the city centre. It was a reasonable price for a Friday night. I was impressed by one of the receptionists when I requested more milk for the room. They didn't have the sachets available so he provided me with 4 pints of milk free of charge. I would recommend this hotel.
Stayed in February 2024
Reviewed: March 17, 2024
Robert
United KingdomNo fridge or water in the room.
Excellent with super choices and friendly helpful staff.
Stayed in February 2024
Reviewed: March 14, 2024
Joanna
United KingdomExtremely friendly and helpful staff.
Stayed in March 2024
Reviewed: March 13, 2024
Mary
United KingdomI found it tricky to get the right temperature in the room. It was slightly stuffy with the heating on , but I was a little cold without it.
The room was spacious and comfortable with a good view of the city. The member of staff on reception in the morning kindly allowed me to leave my bag there for a few hours and was friendly and helpful.
Stayed in March 2024
Reviewed: March 12, 2024
April
United KingdomReception was nice but the rooms were quite outdated. Nothing fancy but just did the job for the night.
Location to central Bristol was excellent. The staff who checked us in & out were lovely and helpful. Also managed to use some booking.com credits so became great value for money & the cheapest option I could find on the date
Stayed in March 2024
Reviewed: March 11, 2024
Louise
United KingdomNoisy neighbours. Banging doors. No cupboard storage. No toilet brush in bathroom. Not realising there wasn’t a daily room service. No information folder & not having WiFi code on display in rooms.
City centre location. Amazing quality & variety of breakfast choice. Good bar & nice environment. Comfortable beds & pillows. Kettle & drink options.
Stayed in March 2024
Reviewed: March 10, 2024
Ian
United KingdomNoise outside was sometimes too loud
Location very good
Stayed in March 2024
Reviewed: March 5, 2024
Claudine
United KingdomThe rate on Saturday night was a lot and the room was not as nice as the cheaper room we booked for the night before. There was a fire alarm that went off that kept us outside for 2 hours. Not the hotel’s fault of course but a discount on our next room would have been nice if offered.
The room's are always spotless and on the upper floors the views are nice.
Stayed in March 2024
Reviewed: March 4, 2024
Gwennan
United KingdomArrived to a fire emergency which meant we were two hours late checking in and no information was provided by staff. Out of their control but we weren’t offered a refund or any money off future stays.
Large rooms, excellent view, comfortable facilities. Well located.
Stayed in March 2024
Reviewed: March 4, 2024
Mandy
United KingdomBreakfast was lovely and the service staff were very helpful. Room was comfortable and clean
Stayed in March 2024
Reviewed: March 4, 2024
Sharon
Irelandroom a bit dated but very clean and comfortable
breakfast, location, room service, staff
Stayed in March 2024
Reviewed: March 4, 2024
Keith
United KingdomSome of the gym kit a little dated and needed some TLC
Great location. Very clean and great staff. Breakfast was excellent as was the executive lounge
Stayed in March 2024
Reviewed: March 3, 2024
Pearl
United KingdomThank you for upgrading my room to a superior room
Stayed in March 2024
Reviewed: March 3, 2024
Nadia
United KingdomThe bathroom was a bit old and tired looking.
Good location and lovely staff. There was a nice breakfast. Really good water pressure.
Stayed in March 2024
Reviewed: March 3, 2024
Nicole
United KingdomI could only stay one night
Staff were friendly and answered my questions with thought
Stayed in February 2024
Reviewed: March 2, 2024
Brian
United KingdomDining was very expensive for what is basically pub food
Room was clean and fair size
Stayed in February 2024
Reviewed: February 29, 2024
Martin
United KingdomBar staff ignored us, refurbishment work being done (we knew about it so not an issue)
Good size rooms great location easy to access.
Stayed in December 2023
Reviewed: February 29, 2024
Anna
United KingdomThe staff on reception were unbelievably unhelpful when I asked either for an early check in or somewhere to get changed. I had been travelling and needed to chair a symposium. After multiple brick walls I finally found someone who would let me check in an hour early for £30. Totally insulting. The lunchtime food for our conference was absolutely terrible, even by the standards of conference catering.
The room was fine - comfortable bed.
Stayed in January 2024
Reviewed: February 28, 2024
Claudine
United KingdomCold and air con was loud
Nice big room
Stayed in February 2024
Reviewed: February 27, 2024
John
United Kingdombreakfast not as good as last year.
location.
Stayed in February 2024
Reviewed: February 27, 2024
Kanak
United KingdomDidn’t like loudness and the way the heat/cooling system worked in the room.
Liked the location, cleanliness and facilities in the hotel.
Stayed in February 2024
Reviewed: February 27, 2024
Cristóbal
United KingdomWe got upgraded but still the room was fairly small (in an upgrade I would have expected something more than a narrow shower). The TV was supposed to have some streaming services and/or option to cast from the phone but none of that was working.
The location was great. We were next to all the mall area, so really easy to go by walk anywhere either for entertainment or to eat. We got upgraded, so the price vs result was in general good. The staff was really kind.
Stayed in February 2024
Reviewed: February 22, 2024
Harley
United KingdomNothing, though the bar staff were a little rude
Comfy. Large room. Easy to use tv casting apps like YouTube/ Netflix. Good location. Clean
Stayed in February 2024
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